07 July 2015
Dear Sir/Madam The recent fire incident of my Renault scenic has proved that it's electrical system is the biggest hazard for everyone . This product needs to be recalled after a thorough investigation by the Trading Standard authorities. This car has upto date service history from the local garage. My car Renault Scenic caught a fire and exploded while standing on my driveway just 5-10 min after I came out of it,' turned off the car and entered the house . Glass of front house window got smashed and my son was sleeping next to that window.I smelt something burning outside while sitting inside the house, rushed towards the front door,opened it and saw the most horrible scene of my life which has shaken me from top to bottom. Just 20 min before the incident ,my car was parked in front of small children Day nursery (about 600 children were present inside). While coming from the day Nursery a bit of nasty smell went into my nose on turning the fan , I tried to open the window but it was stuck . Then I pressed hazard light and reached home while driving slowly(as I was very close to home from the place where this happened). Luckily door was not stuck,I quickly turned off the ignition,locked the car and entered the house and called my husband about it.While talking to him I heard the explosion with burning smell. I quickly rushed towards the main door and saw that whole car was covered with high rising flames especially inside front portion. At that instant I was sure that the house might catch the fire soon if this situation remained uncontrolled .My elderly neighbour's life was also at risk. Her car was full of petrol and standing very close to my car. My whole neighborhood got scared and traumatized .Renault electrical system has the potential to cause harm to people and property. I called 999 and left the house from the backside .The prompt action of firefighters have prevented the bigger loss. I remained calm and under control at that time but from evening till the next day(now), I could not sleep properly,feeling extremely depressed. My son has got AS exam today. He also got very scared after experiencing such a horrible incident. Fire fighters told me that it seems that the cause of fire was electrical fault/short circuit. I researched the internet, it is full of such complains but I did not find anything to this extent. It means that the car has the full potential to cause that much destruction. The destruction which is beyond imagination. It is a constant hazard not only for its user but for everyone. This product needs to be recalled ASAP. Mrs shahzad
Submitted: 2015-05-19 | ID: 116242
My Renault served me well until two months out of warranty - Diesel Particulate filter, resulting in needing new part and also turbo went. Cost thousands, now they say diesel is no good for short runs. Gutted.
Submitted: 2015-05-13 | ID: 115971
This car has driven me up the wall! At 2500 revs it says "check injection". The problem is that nobody knows the answer so I can't drive at more than 75mph!
Submitted: 2015-01-14 | ID: 109555
I bought the car and within a week I asked for my money back ( the garage and Renault head office refused). The glove box light wouldn't turn off (it still won't) which means it shines a light down the side constantly -dangerous when driving. The radio wouldn't work and the cd player gets so hot that after a couple of hours driving, the cd spits out telling me it's too hot. They are not kidding - it's like holding lava! It went back to Renault FIVE times and still no joy -they even took the ceiling panel off and changed the aerial - we know they did as they didn't put it back properly. The electric window switch on the drivers side becomes so hot that it burns your arm if you lean on the switch by accident too. The wind screen rubber surround keeps popping out too - if yours does the same, don't take it back to Renault, the Muppets hit it with a hammer and damage your paintwork. Despite being serviced by Renault, at just 78000 miles, the big end has gone leaving me with an expensive fix. It's sat on my driveway now since May and will remain there until someone steals it (good luck) or it disintegrates. I've had it with Renault - they are a bunch of shoddy workers who clearly cut corners and produce cars which are not fit for the purpose. Thinking of buying a Renault? DON'T!
Responses to this review
Hi Sheryl. It's a pitty you don't live in Cheshire. I have a Garage in my street. Honda Specialist, but looks after all other makes to and he is really Genuine. I took my partners Clio to Lookers Renault Stockport for it's free MOT it failed, due to two things. 1 they said two suspension springs had snapped, and that the number plate was illegal, due to the black screw in between two number 1's. But the thing is the number plate has been like that for 10 years. not finished yet. I went into my garage in Hope street Hazel grove, to have the two new springs fitted by Peter the owner, only to find that there was only one spring that had snapped. He says there taking the Mick. I took the Clio back to Renault and said right the jobs done please re test for an Mot . They rang me up shortly after to say the rear spring has snapped. and for £46 plus vat. we could not afford to wait until Fri for the car so I said ok fit new spring. Whoah when I arrived later that day. I was told by the guy on reception that it didn't need a new spring on the back after all. Now people need to know about these kind of tricks done by company's like Renault Stockport. You would think the small garages would be the ones to rip you off, Oh no it's the big boys that rip you off and should be taken to task re there rip off tactics. yours email@example.com Tony - from Cheshire
Hi Sheryl. It's a pity you don't live in Cheshire, I have a garage in my street, Honda Specialist, but looks after all other makes too and he is really genuine. I took my partner`s Clio to Lookers Renault Stockport for its free MOT and it failed due to two things. They said two suspension springs had snapped and that the number plate was illegal due to the black screw in between two number 1's, but the thing is the number plate has been like that for 10 years. I went into my garage in Hope Street Hazel Grove to have the two new springs fitted by Peter the owner, only to find that there was only one spring that had snapped. He says they are taking the mick. I took the Clio back to Renault and said right the job`s done, please re-test for an MOT. They rang me up shortly after to say the rear spring has snapped and for £46 plus VAT, we could not afford to wait until Fri for the car so I said ok fit a new spring. Whoah, when I arrived later that day I was told by the guy on reception that it didn't need a new spring on the back after all. Now people need to know about these kind of tricks done by companies like Renault Stockport. You would think the small garages would be the ones to rip you off, oh no it's the big boys that rip you off and should be taken to task re their rip off tactics. - from Cheshire
Submitted: 2014-11-07 | ID: 105813
This car was so bad I am never buying a French car again! I had to register just to rate this car. The list of problems was endless, the worst being the injectors! Also had faulty electrics. Probably ok if you buy new and only keep it for 15 thousand miles! Total rubbish! Now driving a Honda.
Submitted: 2012-10-29 | ID: 45895
I’ve had this car since 2006. The first major problem was the disappearing dash, which we managed to get replaced cheaply, after hearing it was a major problem. I’ve had odd niggles along the way, but it was fine for a good while after that, but it’s making up for it all now though. This year it’s needed new suspension and a new parking brake, also the air conditioning was topped up a few weeks ago and has stopped working again. One of the back windows won’t open and now I have a beep and "stop" showing on the dash; goodness knows what that will reveal. Having spent al ot on it this year I think it’s time to say goodbye. Reading lots of other reviews it doesn’t sound like it will get any better anyway. I would have considered another one of these because I love the automatic clutch and the comfortable drive (never had any complaints from the kids in the back). I have had a lot of use of the extra seats, but it seems like too big a gamble. I just want a reliable vehicle for a change.
Submitted: 2012-09-10 | ID: 45893
Bought this new, had for 4 years. Visits to the garage 12, cost 4k. Issue after issue. Biggest prob FAP filter. Rubbish car. Got rid and in a Honda, worlds apart . Learnt expensive lesson. Would never by Renault again.<br /><br /><br />
Submitted: 2012-08-07 | ID: 45892
My 2010 car started giving false error messages from day one until today 1/5/2012; from brakes fault, doors open, switching from brake peddle to clutch peddel to start, not starting, not opening by remote, battery going flat, radio works, but satnav doesn’t or vise versa. Bury Renault have rebooted the cars computers 3 times and today they say it’s the car battery that’s the problem. The car as been returned to me with the electrics working like they’re on mogadon!
Submitted: 2012-05-09 | ID: 45894
Quite a clever design, but far too many problems together with poor build quality and too frequent trips to the garage. The electronics and gizmos are far too clever for their own good and were never going to last beyond the car’s first few years. I wouldn’t buy a Renault again as although they’re quite nice to drive, I will say that, they are not worth the bother.
Submitted: 2012-02-13 | ID: 45891
I bought the car with 17k miles on it when it was 3 years old. In the first year I had it the wipers somtimes didn’t work and the windows sounded as if they were about to pack up, although they never have, but the nearside one is jerking now. In the second year the engine started to misfire so I replaced the igintion coils and it has been ok since then. In the third year the car needed all the discs replacing at 40k; I am not a heavy breaker and this is the first car in 30 years of driving that I have ever needed to replace discs. The Check emmission light came on so I had the cam sensor changed as this was the fault showing, but to no effect. The emmisions have been check several times and are ok, but the light still comes The car was also recalled at this time for a handbreak modification. Now in the forth year of ownership the VVT pulley started to rattle so I had it changed and the timing belt. The car at this time had got 50k on it. One week later the car failed its MoT as the parking brake seized in the off position and needs not only a new caliper but the whole electronic handbrake unit, which is very costly. This is the third Renault I have owned, the last one being the MK 1 Scenic from new and I had no issues with that car. Would I buy another Renault again? Never, never, never! When it’s fixed I am getting shut.
Submitted: 2012-01-30 | ID: 45890
Owned my Renault for 4.5 years now. The quality of the materials used inside and out aren’t great, the fact that unless your fingers are very thin, long and bend in 4 ways, you will have to get a dealer to change your light bulbs. Other than these minor facts I have been more than happy with my Scenic. The seats are very comfy, the ride is very smooth, the gearbox is a breeze, the 1.9dci engine is powefull enough, the MPG is not the best but ok, but best of all is the space and cubby holes inside, the kids love the fact that we can always get the toy’s, bikes etc. inside on days out. We also own a Mini cooper and MG ZT, but this car has had less problems and always is the first car we jump in on any trip of 4 miles. I guess mine has been lucky so far.
Submitted: 2011-09-20 | ID: 45889
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I’ll save you a fortune, don’t buy a Scenic however cheap cause it will cost you a fortune to keep repairing. Renault’s customer service are not interested and the dealers are not much help either. Buy a Nissan X-Trail, worth the extra money and very reliable. If I listed all the problems I’ve had, my iPhone would need charging at least five times. <br /><br />
Submitted: 2011-08-15 | ID: 45888
Bought our car in 2006 from new. The reason we went for Renault is for its safety reputation as we had three small children at the time. Basic advice "steer clear"! The most unreliable car you could imagine. No joke. I don’t know what mileage we have clocked up because we are on our second dash clock, but it’s about 110,000 miles. We are on our third turbo, the back windows won’t work, it’s just bill after bill. Do they still make Ladas? it would be a step up.
Submitted: 2011-06-29 | ID: 45886
Don’t buy a Renault Scenic, too many things go wrong and are expensive to repair; handbrake - £500, turbo - £400, egr valve - £200 and numerous engine mounts to name but a few. I have finally had enough and traded it in for a Kia Carens. Less things go wrong and there are no bad reviews.
Submitted: 2011-06-29 | ID: 45887
A comfortable vehicle. Just a pity it doesnt work!! 2 rear electric windows, digital dash and engine dephaser system and handbrake system reprogrammed!!! All within 4 months. when you go to the Renault dealer you may as well look for the crew of the Marie-celeste, ’cos they dont care. All they want to do is charge 225 quid for a window winder. 500 for the dash (found out on a forum you can get it for 100 fitted, They wont tell you!) 500 for dephaser kit. For goodness sake !!! I would be better off in a Lada!! Now the handbake is faulty and it’s 400 for a new sysem, which has to be bought as a complete unit. A hand brake fitted including vat is a whopping 650 pounds!! Is it made from gold?! Renault know there is a problem with their c**p electrical components, so why dont they fix them? Or better still, make them correctly in the first place!!!! At least Toyota took steps to repair their faults. Take note Renault, I will not buy another..I have owned Renaults for 15 years.
Responses to this review
Just to update you all, the handbrake unit went kaputt. The Renault garage want £805.20p a new one. Does anyone out there have a second hand/reconditioned unit for sale? I wouldn’t mind if the Scenic had high mileage but it has only 40,000 miles and is well maintained. also the heater switch is playing around. If you are looking for a seven seater, go to the Corolla Verso or VW Touran, stay away from Scenics. Renaults are too fragile with no dealer or manufacturer support especially when they know there is all these faults and do nothing about it. Hey Renault, what about some goodwill from you for a change? Stop ripping us off! - William Allen from County Tyrone
I only wish I had read this before I bought a Grand Scenic, this has to be the worst made car ever. Mine has cost me thousands in repairs all I can say to anyone going to buy one is don’t save your money and get a good car - Brid Lynch from County Londonderry
Submitted: 2011-04-30 | ID: 45881
Why is there no option for zero stars? Can’t believe the four star comments - could guarantee they are employees of Renault. I have been blaming the car dealer but the fact is the car is a disaster from start to finish. Just had the clutch done after numerous other faults and now it has failed MOT on parking brake leading to £600+ to fix. Rubbish car from rubbish company - can anyone give me a list of car review sites where I can bad mouth these cars? I’m going to make it my life’s work to tell the world how bad these cars are.<br /><br />
Responses to this review
I know how you feel. All the Renault garage wants to do is rip you off. It’s time that Renault UK started to do something about the crap electronics and supported customers better - William Allen from County Tyrone
Submitted: 2011-03-02 | ID: 45884
Had this car 2 years, problem after problem; boot wouldn’t shut and lock(electrical),steering lock wouldn’t come off (electrical), window regulater broke costing £160 from Renault and now the electronic handbrake is coming up as a fault on the dash costing £385 +vat from Renault. So if you’re thinking of having one be prepared. Can’t fault the engine (1.9dci), goes like stink, we pull a trailer with all the camping gear in it and a car full of kids and the missus and it never struggles. The interior is fantastic, soft, comfy seats, plenty of room under floor storage, cuby holes, sliding centre console, air con, cruise control, it’s got the lot. Economical; we can get 60 to the gallon on a run (and I don’t drive like a vicar). So all in all a great car, just be warned it might cost you your hard earned cash to keep it going.
Submitted: 2010-07-01 | ID: 45877
Have had this car for 3 years now. My husband has mobility problems and needed a comfortable ride car. This we have, he is able to get in and out of the front seat with ease at 6ft 3 and of large frame. The front seats are very soft and comfortable. We have a diesel engine 1.6 and have never had any problems with speed. This car pulls well. As for the middle seats that people have said are heavy to take out, I must say that I can take them out very easily and they are very easy to put back in unlike the seats in our C Max that we had before. Fuel economy is good on a long journey have been able to get 60mpg and average around 42/45. My only gripe, we love our music and the quality of the radio/cd player is terrible. The two back seats are only suitable for children but fold flat into the boot area easily.<br /><br />
Submitted: 2010-06-20 | ID: 45878
We have owned our Grand Scenic for the last three years. Initially we had a few teething problems (mainly squeaky brakes, red pull-handle fell off folded rear seat) but most were sorted out under warranty. In general the car is fine. My hubbie hates the ’plastic bucket’. I agree it doesn’t have the looks of some cars around but it gets me to work and back every day without fail. It took us to France this year for our summer holiday and we didn’t have a moments problem with it. My main grumbles with it are the cost of replacement parts, wipers cost £60 per pair!!! To get a headlight changed will set you back £70. Why does it all have to cost so much. Why can’t you just go to halfords, buy the parts then DIY?? With three kids and two large dogs, we need a large car. With the size, MPG and good safety features, we thought this was the best car for us. My hubbie wants a Volvo XC90 next.
Responses to this review
Just checked the Halfords website and you can buy wiper blades and bulbs to fit the Renault Scenic (very easy to replace yourself). Renault dealers will try to rip you off. - from Kent
Submitted: 2009-12-31 | ID: 45879
To start with I owned a 1.4 mk 11 for 2 years (03) and put 34000 on the clock - very very little trouble with it. I liked the style until I saw the Grand Scenic. I don’t care much for the 5 seater Scenic with the sticky out rear end but the Grand seems to loose it! I’ve had my Grand for just one week, 1 owner, 19000 on the clock - it’s a 1.6 vvt authentic, 7 seats with a/c, I like the colour which is why I bought it (ottoman blue). The road handling is superb with true grip. I like it, the wife likes it and so do the kids. The only gripes I have so far is there are no speakers in the rear doors which I’ve now put in. Also the rear fog lights or should I say light. It seems that they (Renault) only wire up the offside and stick a bulb in the nearside holder, but given time I will get round to rectify it. Overall I like what I’ve got , give me a month or two to see if any thing has changed...
Submitted: 2008-11-12 | ID: 45899
This car is extremely versatile, great for carrying the grandchildren to school. Very safe and robust.
Responses to this review
Don’t buy one of these skips unless you are an auto electrician. 4.5 years old: electronic dash replaced, headlamps failed, query BCM, and heater only works on 3, other than this the 1.6 is painfully hard to drive, vastly under powered and Renault aren’t interested once the vehicle is out of warranty. Extremely disappointed, worse car I have had the misfortune to own - from England
Totally with Jim on this one. My engine wiring loom corroded beyond repair. I’m faced with a bill of ’at least £1400’ from a Renault dealer. Unacceptable for a car just under 6yrs old IMO - from Kent
Submitted: 2007-11-20 | ID: 45896
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