23 May 2013
Just sold my C-Crosser after 18 months of ownership. As much as we loved its practicality, it was never far off a visit to the dealers - clutch went along with flywheel at over £1500 for repairs recently after clutch-slip appeared. Marginal fuel economy - once got as low as 5mpg in heavy traffic when moving at a snails pace for just under an hour. Lucky to get 30-35mpg when trying really hard on my daily commute. It promised much, but ultimately it is outdated by more modern engines in other rivals that offer better economy, cleaner emissions, lower running coss and better reliability. Sad to see it go, but running costs on a C-Crosser are too high for what it is when compared to others.
Pro: Engine although a bit more power would have been nice; The gearbox, with only minor things that could be be improved upon; Offroad use (suv category); Comfort thanks to both the seats and suspension. Cons: Wind noise especially around the mirrors, double glass would have been nice; Dashboard design (clearly not citroen); Price (considering depreciation). My recommendation would be to get the double-cluch auto box as it changes the car, except some hesitations at low speeds and when changing down more than one speed at a time is a perfect box. It is also good offroad, especially downhill. I’ve had no problems so far, but it is only a couple of months old.
EXERCISE EXTREME CAUTION BUYING SECONDHAND: Loved the car until the clutch slip started. When you can’t control power on a motorway or while overtaking it is a clear safety issue and I cannot comprehend how this car is not subject to a manufacturer recall. I’m second owner, 1 month out of warranty, and armed my dealer with the reviews on this site, but just had to give Swindon Motor Park £1500 to get my car back with clutch replaced. This was their verdict: "On a visual inspection of the clutch it does not show any oil contamination or excessive wear to the friction plate. The part number of the new clutch fitted to the vehicle is different to the original clutch which leads me to believe that a modified clutch has been supplied by Citroen, however I have no written evidence or confirmation from Citroen that this is the case. I have applied to Citroen personally for a goodwill contribution and they have declined on the basis that "as you are not the original owner we cannot be certain of the vehicle’s history".
I bought my c-crosser May 2009 and I love it. Reading all the reviews has been interesting as I have just had to take it back to Citroen with clutch slip in 5th & 6th gear. Also burning smell from passenger seat with heated seat on high. My c crosser has 19k, I must say my dealer has been very good, West Rd Wingrove Citroen, he has expressed concern and just waiting for the go-ahead to do job under warranty. Hopefully the car will be put right as we don’t do much mileage, no towing ect. I cannot see it as wear and tear but interesting about the oil leak. Will let you know how it goes. I’ve had many Citroen’s with no complaints hopefully this has not put me off buying another.
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Thanks to all who mentioned the clutch problem/solutions on here - we had similar (5th/6th gear slipping at 2-2500 revs) with our 57 plate, 26k miles Crosser. I took it to a dealer (Luffield, Loughborough) and though he could see no evidence of oil leak from external examination, he took clutch apart, filed a claim with Citroen and clutch replaced free under warranty. My wife took copies of comments on here when she dropped car off the other day as examples of what problem might be. So, car back, fixed (we hope!). If you have the same problem make sure dealer gets in touch with Citroen and, using comments on here, you could be a clutch expert like my wife! - Philip Watson from Leicestershire
Bought the exclusive Citroen C crosser in November 2010, and have loved driving it since, great gearbox, choose between manual and automatic, powerful 2.2HDi engine, handles really well on the road, very capable on ice, snow and off road, when switch to 4x4 Mode, an excellent Sat Nav, DVD, and music system, very good driving position, overall an excellent car, with good looks, that make it stand out from all the other ordinary looking 4 x 4 and crossovers out there.
I drive around 30 to 35K every year and have done so for over 20 years now so I have a fair bit of experience with Cars, Dealers and Servicing. Initially I agreed with all the positive comments about, comfort, performance and driving position etc. After nearly 90,000 miles I can honestly say this was by far then worst vehicle I have ever owned (and I have owned some real Lemons over the years!). I had the C-Crosser cutting out on me on Motorways with no warning (fuel delivery problems), Complete Gearbox failure (no Oil despite a full Main Dealer Service History) and of course towards the end the mysterious, intermittent, slipping clutch which finished me off with the vehicle. Dealers appear to struggle with the vehicle (presumably down to low sales and therefore little experience especially with a 4X4). It’s the only time in my life where I wrote a letter of complaint to the MD of a Car Company (to little or no avail) and like I say I have owned a few Lemons. The Gearbox problem meant the car was off the road for over 3 months waiting for Gear parts, this is totally unacceptable for a modern car. Avoid this make in general and the particular model at all costs.
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Note on my last review 3 May 2010. Just as an update, the new clutch fitted to C-Crosser No 2 last year has just started to slip. At what point do Citroen say that the vehicle is not fit for purpose? Ann Edwards from Inverness-shire
After purchasing the car as the 2nd owner 6 months ago with the car at 8,800 miles I have been very pleased with the car overall however, I recently drove the car up an inclined slip road and noticed the dreaded clutch slip in 5th and 6th gear and later, occassionally in 4th. I took the car which was now 16 months old on a 2009 - 09 plate with just 13,800 miles on the clock, back to the citroen dealer in Warrington. After initially being told clutches are not under warranty and that the issues I raised on clutch slip were on previous models up to 2008, the dealer then performed excellently and the car was repaired free of charge without any issues. Apparently in this case it was not an oil leak but an issues with the springs in the clutch plate! Not sure if this was corect but happy with service and the fact repaired F.O.C and has been perfect since. Anyone with this clutch issue should print off all previous issues reported and provide these to support there claim and push for repairs F.O.C - Don’t be fobbed off.
I write as I approach the end of a 2 year lease (through Lings, very good). I have covered very near all my allowed 50k miles, have changed the front tyres once and had it serviced every 12.5 k miles. It has been brilliant. Averaged 35 mpg over the 2 years used the additional 2 seats a good few times, Loved the Sat nav, music system and reversing camera. Will miss them in a week when it is picked up. Enjoyed a bit of exclusivity on the road, and every passenger remarks on how nice a car it is. Getting a new C5 delivered Monday (dont need he 7 seats and hope its as godd and reliable as the Crosser has been.
I have never had a 4x4 before and it replaces my old C5 2.0 hdi. May I say that the engine is marvellous, it does everything I ask of it, it tows the caravan immaculately and it doesn’t have the quirks of most Citroens. Maybe it’s the Japanese influence that makes this the best car I have ever owned. It’s just a pity that the road tax band is £215, but I do get very good fuel economy for so much car.
Changed to a Citroen C Crosser, what do you say my previous 185 bhp Volvo V70 D5 was going to be very hard to beat towing the latest Swift Challenger 530. The new C Crosser is a gem with the large mirrors and high driving position very good seating more room in the rear seats toO, economy is good . The power delivery is constant at all levels and very sure footed, excellent take off with the caravan on steep hills. A 4X4 that drives like a car with good acceleration very smooth engine. It is really a Mitsubishi Outlander with a Citroen engine a very good mix. The 2010 Outlander is now going to be fitted with this engine as it is more powerful and quieter than the VW engine. I am impressed it has a green 5 star rating on What Tow Car with this caravan. Reading the other reviews no sign of any clutch slip towing a big caravan at 14,000 miles on the clock and also a big 4 wheel trailer at other times.
Responses to this review
For all those who have problems with clutch on this car. It is a problem with an oil leak and the dealer will repair it under warranty. Its nothing to do with the clutch not being up to the job as the Outlander will have a different clutch. (cluctch, engine and gearbox go together and there no reason to think the outlander has the same clutch). He will not repair a worn clutch under warranty as this is not covered (just like brake pads and tires). But most of the reports of bad dealers are based on the assumption or just a quote for a replacement worn clutch not the final bill. When the dealer does the work ask to see the wear and it should be a warrany issue unless you drive riding/revving the clutch. Of course when you go in with reports of a slipping clutch the dealer will say its not covered and costs XXX to replace. However get the work done, explain about the oil leak ask to see the old clutch plate. It will be an oil leak and they have to repair this under warranty and its usually a replacement seal and bell housing. Going to Watchdog and getting angry doesn’t help and only gets their back up, give the dealer the chance to put it right, after all he’s warning you it might be a big bill if it turns out you have worn out the clutch due to poor driving. They can’t tell that unless they take the car apart so all these people getting angry about the dealer quote are based on speculation on the cost not the final outcome - John Jones from Herefordshire
I have read the feedback re clutch slip on this site and can tell you that I also had the same problem. I bought the car when it was 6 mths old (ex demo) from Citroen dealer in Bristol, took car back with problem and was told they could not find any fault. I have to admit it was only in 5th/6th gear and usually when picking up speed on approach ramp to motorway. Eventually after 18 months prob got much worse so I took it to another Citroen Service garage in Bristol and they confirmed the fault, from there they spoke to Ciroen warranty (France) who then said the clutch was not covered because I had more than 12,000 miles on clock. Citroen UK however said if I wanted the clutch replaced they would provide clutch FOC but I would have to pay the labour cost (£560.00) Not happy but no choice. Had it done and all ok now. Car is generally everything I want and very good but still very bitter towards Citroen.
Hi Folks. This was the car for us. We were all test-driven out and basically the C-crosser won hands down. Not only have I a Crosser 07 sat in a garage awaiting a decision from the Financial Ombudsman (I handed it back to the finance company after clutch and gearbox probs), I supidily went and bought another one, 08 model this time and guess what, clutch, clutch, clutch...arrgh!!!! The stress and the money that these vehicles have cost me. This surely, is an inherent problem? Our local Inverness Citroen Dealer at the time were totally useless. But have since found a wonderful Citroen garage at Forres. The 80 mile round trip is certainally worth it just for the customer care. I also have to say that my daughter’s Citroen AX (N reg) is more reliable than 2 Citroen C Crosser’s put together. We also own a Citroen Relay van since new and just about to buy another Citroen XLWB Relay to convert to a motorhome. Perhaps we need to think out the box a bit!??!!@@
I could only give this car 1 star due to the fact the clutch started to slip in 5th and 6th gear. I was told by the dealers this was not covered under warranty; the car had only covered 30k. This fault seems common and spoils an otherwise great car, pity Citroen can’t hold their hands up, would never buy another Citroen!
Hi, I have a C-Crosser and the clutch is slipping on 5th and 6th gears to be told by Citroen that I have to authorise the work as it could be wear and tear; sorry but at 20000 mls I dont think so, as the car is only used at weekend and hols. I am a HGV driver and just got 1.1 MILLION KMS out of a clutch in my truck so I don’t think it is wear and tear and if it was the case that it was a burnt out clutch it would do it in every gear not just 5th and 6th. I read that it is a problem with outlander and 4007 also and that it only does it with the 2.2 hdi that kicks out 280 lbs of tourqe and that the box they paired it with is only used to handle 218 lbs of torque which would sound about right for it to do it in only the high gears as the clutch is not beefy enough for the job. Mitsibushi has put their hand up and is fixing them under warranty but Citreon and Peugeot are still trying to palm it of as wear and tear, why is this? If any one has had the same problem can they call me please on 07709108827, thanks.
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Just authorise the work!!! They want to know you will pay if you have ridden the clutch and worn it out. Fair comment. But as what will likely happen once they take the engine out they will find out it’s the leak and you won’t have to pay. They have to tell you what the worst to expect is. Imagine the other senario - "Yes sir it’s all covered under warranty" - you pick it up after the work " I am sorry sir once we took the engine out we discovered that instead of a manufacturers fault you have been spending the last six month driving like an OAP and have worn out your clutch and we now need you to pay!" - John from Bedfordshire
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Bought from new 2008, all was well to begin with, then the gear box cables suddenly went which meant I couldn’t get from 5th gear without giving the stick a whack, this was covered under guarantee luckily. Now the clutch has started slipping and I have been told by my dealer this will not be covered as it is down to natural wear and tear!! With only 16,000 miles on the clock and having never driven the car off road and have nevered pulled a trailer or the likes I find it very hard to swallow! The estimated bill for repair is over £1000! Thanks Citroen... never again on my drive mate!
Responses to this review
Hi Dave, I suspect my Crosser has a slipping cutch, mainly in the higher gears when accelerating. I will be booking it in with Citroen to confirm this is the case. I understand there is no warranty on the clutch but with 8k on the clock and never having to have had a clutch fixed in any of my other cars, I will be contacting Watchdog. I have read an article in a caravan club magazine where a C-Crosser has had to have a NEW clutch; it is beggining to look like a weakness to me...... will keep you posted - Steve Rousseau from Lincolnshire
Been a fan of Citroen for a long time so was excited to take delivery of 2.2hdi C-Crosser. Fantastic car but after 17000 miles noticed the clutch slipping in 5th and 6th gear. Took it to Advantage Motor Group Lincoln where the mechanic told me it woudn’t be covered under warranty, but would cost approx 800 pounds. Now its done 24000 miles and is slipping badly. It’s disgusting of Citroen, because its obviously a design fault. The car is only just 1 year old and I don’t want to be replacing the clutch every 12 months. Please let me know how you get on - Carl from Lincolnshire
Hi, Citroen could not find a fault... took it to France and the problem has got worse. It has been booked in again to assess fault... rang another main dealer to be advised that they were aware of 1 or 2 to have this fault.... until Thurs... will keep you updated - Steve Rousseau from Lincolnshire
Well I can only praise the service I have recieved from Citroen N T Shaw of Louth, after Advantage, Lincoln could not find a fault N T Shaw have had the car in diagnosed oil on the clutch and replaced it under warranty, I asked what the likelihood of it happening again, was told very slim. Can now carry on enjoying a great car safe in the knowledge that we are backed by a great dealership - Steve from Lincolnshire
I have 08 C Crosser numerous recalls and faults and have had the clutch replaced under warranty at 16000 miles. at 21000 miles clutch pedal now vibrating. Probably the worst new car experience ever!!! Never again!! Shocking customer service. Stay well clear of this 4x4! - Dave Ritchie from Lanarkshire
Hi to you all, I have now suffered the same problem - that is clutch slipping in 5th gear between 2000 and 2400 rpm. I have been quoted minimum of £700 for diagnostic work by a Peugeot garage and approx £1100 if a new clutch has to be fitted. They also informed me that the clutch was guaranteed for just six months from new. The car is a standard 4007 on a ’57 plate and has covered 14200 miles. The car has been fully service as per Peugeot schedule. Peugeot UK deny of knowledge of similar problems thus far. Please be aware of this situation if you’re considering buying this car - Wayne from England
Hi I have a 2007 Peugeot 4007 GT, the clutch started slipping at 29000 miles, my dealer FH Ellis Peugeot confirmed the problem, then Peugeot refused the replacement on warranty after the sevice manager told them it was NOT wear and tear but a fault. I have a bill for £414 which I haven’t paid yet as I am watching all the problems rack up over the net in the hope that Peugeot owns up to fitting an inferior clutch to a high torque engine, apparently Mitsubishi DO replace all theirs under warranty. It spoils what is actually a very good car, if I have to pay for what should be a warranty item then aftee 6 previous Peugeots this will certainly be the last - Graeme from Lancashire
This is crazy, it’s not the clutch and this is why there are problems with people getting warranty. It’s an oil leak and the clutch suffers as a result. In fact it’s more of a communication problem between the owner/dealer and factory. Of course the clutch is not covered, neither are the tyres. Even on here people are saying that it’s the clutch at fault - its NOT. Don’t ask for the clutch to be replaced or say it’s at fault, say that there is a leak on the clutch plate and you want the leak repaired. You can burn off the oil anyway and it’s actually debatable that you need to replace it but as their fixing the leak might as well replace the plate. There is NO way that they can fob you off that it’s the clutch once they take it apart. There will be no wear and it will smell of oil. It’s the same as if your brakes started to fail and they said pads were not covered - fine - but once they take the brakes apart they would find the pads were fine and it would be covered under warranty. It’s the WEAR part of the clutch that only has a limited coverage, the rest is covered. Ask the right questions of the dealer and you will be fine. Complain the clutch is not covered and you will get no where and a stock response as this is not the issue and no manufacturer will cover the wear components of a clutch. It’s like complaining that your tyres are not covered. Say - yes I agree that if the clutch plate is warn and proves to be the issue then I will pay, but if another issue such as an oil leak has caused slipping then demand this is covered - John from Bedfordshire
My wife and I purchased our Citroen C-Crosser from our local Citroen Dealer in Dec 2009, the vehicle was their ex demonstrator and was first registerd in Jan 2009. The vehicle has now covered almost 14000 miles, just under 1000 miles towing our Lunar Clubman caravan. since taking ownership we have had to have a new steering angle sensor, nearside inner driveshaft boot and the bag in the oil tank (it feeds into the fuel system to clean the particle filter) was punctured and had to be replaced. Our dealer has given us excellent support and service throughout. So far we have not had any problems with the clutch. With the potential clutch problems in mind I have e-mailed Citroen asking for figures relating to vehicles built, how many failures etc so that we can try to work out the risk at least on a percentage basis. I have also asked if any modifications have been carried out in order to see what they are doing about the problem, if anything. I will try to publish on this site anything they may choose to tell me - Gary Hepworth from Essex
Hi Gary. I just bought a Citroen C-Crosser. Do you know the percentage of Citroen C-Crossers with this oil leak problem on the clutch?
Please email me - dustyandywade[at]googlemail[dot]com
Dustin Wade from Kent
The Citroen C Crosser is in my opinion the best Compact 4X4 on the market! I bought a Land Rover Discovery two years ago, followed by the Citroen a year later. The Land Rover suprisingly was not as good as the Citroen! The Citroen is classy and has endless offroad abilities; very similar to the Discovery! Get one!
Bought November 07 registered C-Crosser Exclusive April 2009. Driven more in France than the UK since. Vehicle is 2.2HDi (PSA engine in a Mitsubishi Outlander chassis, Citroen styled). 5+2 seats - last row hides under floor and pulls up - suitable only for children. Second row reclines and slides, does NOT fold flat. First 2 rows leather as standard. Very versatile, excellent seating (all electric driver’s seat), excellent visibility, reversing warning (parking), air con, standard. 6 speed manual, torque impressive (2000rpm at 80mph). Acceleration excellent in 1st, 2nd, 3rd, 4th gears, holds hill climb speed in 5th - again impressive for 1.7 tonnes!! Returns 33mpg with vigorous driving, 38mpg reported for combined - compare 18mpg for Audi Q7!!! Second hand near new value is very good far cheaper than BMW X5 etc. and far less common. This is a 4x4 designed as a road car and handling shows that. If you want a 4x4 look at Citroen C-Crosser.
I’ve recently test driven this 4x4 and was so impressed that I will be placing an order for mine very soon. I really wasn’t expecting that much from it it if I’m honest so I was very pleasantly surprised when I realised it ticked all the boxes for me. Sturdy, superb looking and a very smooth drive indeed. I’m looking forward to taking delivery of mine already.
2.2 HDi DCS - The C-Crosser has quite a high list price, but Citroen dealers are open to negotiation, which will help bring the cost down and offset the heavier depreciation the C-Crosser will experience compared to the best cars in this class. [...]
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