CITROEN C3 PICASSO questions and answers

CITROEN C3 Picasso

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Below are the latest CITROEN C3 PICASSO questions submitted by visitors to RoadTestReports.co.uk. To supply an answer, simply click on the "Answer this question" link underneath each question. Alternatively, if you want to ask a question, please use this simple form. Please try to make the question as detailed as possible, with all the information necessary for a comprehensive answer included. Please do not use "text speech" or type everything in CAPS LOCK.

Chris Pettet, Hampshire

Citroen C3 Picasso

I have had this car since February 2014. It came from a supplier in Sheffield, a 2010 model with just 14.5k mileage and initially (apart from needing a new tailgate lock fairly early on) it has been fine until the last six weeks or so. An orange light came on and the message that there was an engine problem needing attention. Obviously concerned, I took it to the nearest Citroen dealer. They did a diagnostic test which initially cleared the problem, but this has now gone on ... and on. It seems to be connected with soot causing problems to the turbo and the warning light coming on - though it's fine to drive and we have driven several hundred miles over the past fortnight. Fortunately the dealer provided a year's warranty, but today, after another time at the garage, the warranty company have said I can ask the garage to remove the turbo for an independent inspection. I am concerned through that it seems I may not necessarily be entitled to cover for any extra work that may be needed. Ironically it seems that the low mileage of the car in its first three years may have contributed to the problem as apparently a turbo engine is better if it has long journey. I am a clergyman, so inevitably much of my travelling is local. Having said that I haven't had problems like this with previous turbo diesels I have owned. Does anyone else have a similar experience?

Submitted: 21/08/2014 14:32:40 | ID: 101869

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Victor, Bath and North East Somerset

Citroen C3 Picasso

I recently purchased 2014 C3 Picasso HDI and the door seals are letting in water. Has anyone else had the same problem please?

Submitted: 20/08/2014 16:00:24 | ID: 101822

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P cramphorn, Leicestershire

Citroen C3 Picasso

How do I remove the steering column cover please?

Submitted: 12/08/2014 18:29:52 | ID: 101389

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SimonM, Cheshire

Citroen C3 Picasso

My C3 Picasso is 4 years old with 23k miles on the clock. Dealer has advised me of an oil leak from the oil pump. Has anyone any experience of this fault? Is it a known defect? Any advice gratefully appreciated.

Submitted: 11/08/2014 21:14:06 | ID: 101352

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Carole Faulkner, Essex

Citroen C3 Picasso

I've a C3Po - can I switch the headlights to dip the other way when driving on the right in Europe? many thanks

Submitted: 07/08/2014 13:59:57 | ID: 101074

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Peter Barrett, Wiltshire

Citroen C3 Picasso

When in low gear heading down a strap slope, a chugging like sound can be heard from the brakes. It was serviced in the last couple of weeks and cleared with no issues. Any ideas?

Submitted: 04/08/2014 09:18:38 | ID: 100876

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Tony, Gloucestershire

Citroen C3 Picasso

How can I change the radio volume to 0 (no sound) when starting the engine. It always comes on at volume 3. The only thing I want is traffic (TA) Each time after the traffic report, back to volume 3 again. My other 3 Citroens worked as I wanted.

Submitted: 02/08/2014 18:34:05 | ID: 100779

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ivan, Bedfordshire

Citroen C3 Picasso

How do you select "Park" on gear lever? How does car perform on long trips ie 300 miles each way?

Submitted: 02/08/2014 17:53:25 | ID: 100774

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Tracy kempson, Powys

Citroen C3 Picasso

60 plate exclusive mode. My wings mirrors folded up as I was pulling up on my drive . Tried locking and unlocking car but mirrors stay folded ! Frustrating as cant find anything in hand book . Ive had this car 3 monthsonly. Any ideas?

Submitted: 29/07/2014 22:05:31 | ID: 100570

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Ray, West Midlands

Citroen C3 Picasso

I have a C3 Picasso 2010, and both rear side brake lights are not working, but the central one above the tailgate is working. Oddly, the manual does not seem to show where the fuse for the brake lights (which I would have thought is the obvious cause) is located. Can anyone advise?

Submitted: 24/07/2014 18:20:03 | ID: 100292

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Rick Prutton, Hertfordshire

Citroen C3 Picasso

I have 2010 reg with only 12000 miles. the usb socket has stopped working, the cd and radio are ok. has any one had the same problem. what do i do to fix it.

Submitted: 10/07/2014 17:58:03 | ID: 99389

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jimmy, West Midlands

Citroen C3 Picasso

Wipers on my Picasso are chattering. Can anybody help?

Answers

had the same problem initially - very annoying. Read on some forum that you need to bend the end of the arm slightly so that the blade is at right angles to the screen. It worked for me mike from Somerset

Submitted: 09/07/2014 16:22:59 | ID: 99330

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Mr I.A. Symonds, Cornwall

Citroen C3 Picasso

how to find and wire for a tow bar 2010 exclusive

Submitted: 08/07/2014 23:21:09 | ID: 99280

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Chris. Skelton, Devon

Citroen C3 Picasso

I have just bought (just under 4 weeks ago) a used Citroen C3 Picasso (1.6 HDi 90bhp 8V) reg. in March 2011 but with very low miles (1750 miles). The car is in 'perfect' condition and I do like the car very much, but my enjoyment of actually driving the car is being spoilt by an annoying constant low background 'rumble' which I assume is coming from either the suspension or the tyres. I have driven another C3 Picasso,(same engine, same age, same alloys and tyres - but 12,000 miles) and regrettably there is the same noise (for some reason I didn't notice this on the 'test drive'?). The only difference is mine is an 'Exclusive' and the other was a 'VTR+'. Is there any cure for this - I really do hope there is some solution?

Answers

my c3 picasso is the same, you will find it is wind noise jcx from Tyne and Wear

my c3 Picasso is the same, you will find it is wind noise jcx from Tyne and Wear

Submitted: 17/06/2014 12:58:32 | ID: 97890

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marian england, Bristol

Citroen C3 Picasso

I have a C3 Picasso diesel five door 13 reg. The black plastic surrounds around the locks on the driver and front passenger doors have "dropped" off. First the driver and then the passenger on two separate occasions. I don't know exactly when or where. When I took it to the dealer ship (with just the driver side one gone) for a service, I was told that I must have "tapped" it!! Then the other one fell off! I was told that I would have to replace the whole door handle at £103 plus vat. The way the dealer was talking it appears that this has happened before. Has this happened to anyone else and how did they deal with it?

Submitted: 06/06/2014 10:08:16 | ID: 97037

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Deano, Derbyshire

Citroen C3 Picasso

Hi I have the 1.6 VTR+ HDI could any one tell me when the glow plugs are to come on as I have not seen the light on yet. the car starts ok, I have been told that the temp has to be very cold for the glow plug light to come on.

Submitted: 30/05/2014 10:00:26 | ID: 96497

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Heather Gillen, South Ayrshire

Citroen C3 Picasso

Need help/talk through on how to set up pairing of Bluetooth with IPhone 5C please! Thought it would easy but I keep getting a long number then nothing :( Just purchased an 11 plate but don't want to look silly taking it back for this slight technical problem, thanks folks, any help appreciated!!!!!

Submitted: 24/05/2014 10:33:05 | ID: 96052

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J Roberts, Cheshire

Citroen C3 Picasso

The clutch operating system has failed for the second time , first time at 43k , now at 72k. Citroen paid up half repair cost the first time. Has anyone else experienced this problem? Surely designing an operating system to last more than 50k is not too difficult.

Submitted: 22/05/2014 18:01:02 | ID: 95943

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Richard, Derbyshire

Citroen C3 Picasso

My Citreon c3 picaso 2014 tailgate won't open it has opened twice though.Help please,Richard uk

Submitted: 22/05/2014 13:21:04 | ID: 95927

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chris, Lancashire

Citroen C3 Picasso

Without any warning lights coming on to indicate a problem i can hear an audible one off warning "bell" when turning left at slow speed, only left and only at slow speeds. No idea why. I've had wheels and brakes checked but no sign of any problem .Any ideas?

Answers

I have a c3 Picasso exclusive 2011 16 hdi, the same thing happened to me, i discovered on my car there are proximity switches under the seat base, this is linked to the seat belt warning alarm. If a passenger disconnects the seat belt while the car is being driven you get an alarm bell sound and the seat belt display flashes. I had some shopping bags on the passenger seat and when I went over a bump or around a bend in the road the shopping bag activated the seat switch and for a split second set the seat belt alarm to go off jcx from Tyne and Wear

Submitted: 22/05/2014 09:31:09 | ID: 95912

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Laura miller, Somerset

Citroen C3 Picasso

STEERING WHEEL ADJUSTMENT I have the model with the three small control dials on the central panel, my manual is for the other set up. How do I alter my steering wheel height ?

Submitted: 20/05/2014 11:58:30 | ID: 95761

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Douglas Ros, Belgium

Citroen C3 Picasso

I have a 2014 C3 Picasso Exclusive. Tyre warning came up "adjust tyre pressures and reinitialise warning"or something similar. The issue now is that the tyre warning light stays on even though tyre pressures have been corrected. The local Citroen garage had inflated tyres too much thereby giving the alarm when driving. Does anyone know how to reset (reinitialise) the warning light? Thank you

Answers

I now have the answer from Citroen. This warning can only be reset by a Citroen dealer using computer diagnostics...or going through a complex process of disconnecting the battery a number of times in quick succession with ignition on...this resets the car CPU unit, apparently. I would not recommend the latter!! Douglas Ros from Belgium

Check your tyre pressure and then reinitialise the system from the main monitor. menu>vehickle config>tyres pressure>ok Sax from Russia

Submitted: 17/05/2014 16:04:04 | ID: 95622

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Julie Harkin, West Yorkshire

Citroen C3 Picasso

My husband has just purchased a 2011 Citroen C3 Picasso Exclusive and we have found that the passenger side door does not open automatically when the fob is used to unlock the vehicle. The door opens perfectly when opened from the inside and also when it has been opened and closed again without locking. Does anyone know a reason for this and is it possible to rectify the problem? Thank you so much in advance for any help you can offer us.

Submitted: 05/05/2014 08:27:16 | ID: 95098

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ken, Hampshire

Citroen C3 Picasso

My battery went flat and then my 2002 Citroen Xsara Picasso was a bandit to start but is now fine. Has anyone got any idea as to why this was so difficult to start, as it needed to be cranked over for what seemed ages and I sure don't want this to happen when away from home? Many thanks.

Answers

if this is a diesel it could be that the glow plugs could need replacing. You should always leave the ignition switched on for a short period of time before actually cranking it over. Rob.. rob may from Hampshire

Submitted: 04/05/2014 13:24:54 | ID: 95078

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Alan Jay, Bedfordshire

Citroen C3 Picasso

This is my second C3 and they have both displayed "antipollution fault". The first car took a lot of clearing and it has now happened again. The c3 picasso, is a 1.4 petrol, and has done 29000 miles. I have had it for 2.5 years, with no problems. I took it to a diagnostic garrage, who hooked it up to a computer which advised a camshaft sensor message. They reset the system to default and took it for a road test at varying speeds. This cured it, but it has now again come on. Any advice please ?

Answers

The problem was a faulty camshaft sensor. Total cost to replace plus labour, was £80 Alan Jay from Bedfordshire

The problem was a faulty camshaft sensor. Total cost to replace plus labour, was £80 Alan Jay from Bedfordshire

Submitted: 29/04/2014 16:18:42 | ID: 94880

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susan, Rhondda Cynon Taf

Citroen C3 Picasso

how d yu open the bonnet on c3 picasso 2010? I know where the bonnet lever is.......near floor on passenger side.....its actually opening the bonnet i cant do.......read the manual and i cant find the lever to turn it left too open??????? I have had car 2 weeks.......

Answers

with your hand face down move it approx. 3-5 inches to the right of centre of the bonnet. you will feel the lever. move your hand to the left. this will release the bonnet & you can then lift it up. Rob.. rob may from Hampshire

with your hand face down move it approx. 3-5 inches to the right of centre of the bonnet. you will feel the lever. move your hand to the left. this will release the bonnet & you can then lift it up. Rob.. rob may from Hampshire

Submitted: 24/04/2014 11:35:16 | ID: 94630

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Craig, East Riding of Yorkshire

Citroen C3 Picasso

I thought the mirrors folded when you lock the vehicle I have a 2011 c3 which I have just bought dealer says no but I am still unsure I think he was saying this it says the dealer can deactivate this function any one have any suggestions

Answers

the mirrors will only automatically fold in on an Exclusive model when locking. Rob rob may from Hampshire

Submitted: 13/04/2014 19:08:19 | ID: 94183

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Paul Davies, Devon

Citroen C3 Picasso 2003

Hi, I need to replace the comm unit in my Citroen C3 Picasso. How do you remove the cowling on the steering wheel column to check the correct number of the comm unit? I look forward to hearing from someone. (Hdi Exclusive)

Submitted: 03/04/2014 09:54:56 | ID: 93824

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Pat, Norfolk

Citroen C3 Picasso 2011

The dashboard storage compartment has jammed on my Citroen C3 Picasso. You are supposed to just touch it and it releases but it won’t. I am desperate to get in as my Mum`s disabled badge is in there which she needs to display. I would be eternally grateful if anybody could advise please? Thanks in advance.

Submitted: 20/03/2014 12:58:03 | ID: 63073

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Sean Twamley, Cardiff

Citroen C3 Picasso 2009

I have a 2009 Citroen C3 Picasso VTR+ and I’ve noticed that after driving and turning off the engine the car automatically locks itself after a few minutes. I’ve made sure I’m not accidentally pressing the remote control on the key and I can’t find anything in the handbook. If this is normal it’s quite useful (as long as I don’t leave the keys in the car!). Has anybody else come across this? (vtr+)

Answers

you could have this disabled in the main menu. All the time the keys are in the ignition you will have no problems. Rob rob may from Hampshire

Submitted: 17/03/2014 11:25:02 | ID: 62872

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Anne Joseph, London

Citroen C3 Picasso 2009

I purchased my Citroen C3 Picasso in 2011 second hand. Every year since then without fail I have had the Anti Pollution Faulty indicator come on, almost exactly at the same time yearly and it needed replacing. In fact this year it has come on in less than 7 months since renewal. I like my car but it`s becoming quite a costly and annoying matter. Any advice?

Submitted: 04/03/2014 10:41:27 | ID: 62516

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James Purves, Cumberland

Citroen C3 Picasso 2009

On the dash of my Citroen C3 Picasso it used to tell me how many miles before refuelling. Now all it does is show 6412 with a picture of a car with arrows pointing forwards and something that looks like a lollipop at the back of the car. Does anyone know how to revert it back to the miles to go setting? Thanks. (vtr+)

Answers

Press the end of the wiper stalk and it scrolls through the different functions, mpg, miles left in tank, miles since last zeroed etc. Rob Wright from Somerset

Submitted: 21/02/2014 11:01:18 | ID: 59447

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Dave Burrow, Oxfordshire

Citroen C3 Picasso 2011

Can anyone please explain why a light panel is lit up on my Citroen C3 Picasso, white during the day and orange at night? This panel is on the front side of the instrument panel, sort of behind the speedo, facing forwards and visible through the windscreen. Surely this is not legal? (connexion)

Answers

I believe this is to do with the "eco" energy saving facility built into the vehicle, ie during the day the panel is backlit using available daylight coming through the windscreen and appears white, and only as the natural light fades, say at dusk or on very overcast days, does the vehicle sense the gathering gloom and automatically turns on the orange light behind the panel. This is not illegal Sean Twamley from Cardiff

Submitted: 18/02/2014 13:01:02 | ID: 62207

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Cath, Ireland

Citroen C3 Picasso 2011

I recently discovered that the rear passenger door of my Citroen C3 Picasso does not lock, either by fob or manually. The other doors work fine and the fob doesn’t give any indication that the door isn’t working. I also have to replace the brake lights pretty often and the headlights too. Has anyone else had the door problem and how did you fix it?

Submitted: 31/01/2014 09:41:53 | ID: 61553

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Janice Bantock, Hertfordshire

Citroen C3 Picasso 2010

I filled up my Citroen C3 Picasso`s washer bottle in August and the washer did not work although it was working fine up till then. I replaced the fuse and it immediately blew. My mechanic replaced the motor for the washer bottle and it still blew the fuse. Auto Lee Patrician diagnosed that the fuse box was at fault and replaced the fuse box and now it`s okay. Why? (hdi)

Answers

This is a well known issue with Citroen Picasso C3 2009/10 but Citroen say it is not an inherent fault. The windscreen washer pump is known to be faulty and unfit for purpose but Citroen will not acknowledge this because of the projected expense involved. They may offer some good will but will not pay for the full repair and replacement and most of us accept that when in reality they are responsible and should put things right. Unfortunately, individual owners don’t collate their efforts and speak as a body with influence and are fobbed off. See also on this site Q&A/Citroen/C3 Picasso. item from Bon of Eastlothian, Haddingtonshire. He’s got it in one; water pumped into the fuse box causing corrosion and failure of electrics. The dealerships appreciate the work. Purely a personal observation... when you open the bonnet into the engine bay you will see on the left a black rubber tube - that takes the water from the washer pump to the windscreen. However, be careful when closing the bonnet as this tube doubles up and can be pinched between the bonnet and boddywork below. I think because of this obstruction the pump pushes the washer water through the harness and into the fuse box where it corrodes the wiring of the car electrics. Obviously a design fault with possible dangerous consequences of ignition cut out or even lights blackout John from England

Submitted: 14/01/2014 10:38:16 | ID: 60697

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Irene Preston, Worcestershire

Citroen C3 Picasso 2011

I have water moving from side to side in the engine compartment of my Citroen C3 Picasso which I think could be a drainage hole blockage below the wiper mechanism. Can you advise how to access the drainage holes? (1.6 HDi)

Answers

Drainage holes in a scuttle area are usually on both sides near to the wings. They block up with leaves. Martin (Master technician 20 + years) from Durham

I had exactly this problem. Access the drain hole on driver’s side by opening the bonnet. Then unclip the small black plastic vent grille panel about 18 inches/22cm long; you can see into the scuttle area below the windscreen. I put my hand in to find it full of water. There is a black rubber ring, which is just visible and it was full of dirt and leaves, which I cleaned out. There is a smaller hole just to the right 1 inch/2 cm, which is not as visible, but you can push your finger in to locate it. There is also a drain hole on the passenger side, but it is more difficult to access. I just got a long fairly stiff wire and fed it through finding the end coming out under the wing behind the spring. A bit of a squeeze but got it cleaned out. All okay for now. Andrew Taylor from England

Submitted: 02/01/2014 15:27:44 | ID: 60104

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Roger, Kent

Citroen C3 Picasso 2011

Is it possible to change the speedometer reading on my C3 Picasso from MPH to KPH and if so how please?

Answers

You can change from MPH to KPH Using the menus on the on board computer, you use the buttons on the console, start by pressing menu and then work your way through the options. It’s easy. Russ from Cheshire

Submitted: 31/12/2013 14:46:38 | ID: 59740

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Martin, Staffordshire

Citroen C3 Picasso 2010

I have a Citroen C3 Picasso and when turning the engine on there is no immediate power steering assistance evident. The steering wheel is almost impossible to turn and then after approx 30 seconds or more all is well. Normally the power steering is fully functional immediately the engine starts, but on two occasions very recently I have experienced the delay as detailed above. I am concerned that a) the power steering may continue to have this issue until there is a total failure or b) the power steering may fail whilst the vehicle is being driven. Does anyone have any ideas on what this problem could be? (1.4 VTR+)

Submitted: 31/12/2013 14:35:20 | ID: 59951

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Karen Connell, England

Citroen C3 Picasso 2012

We are attempting to connect my Sony xperia z1 phone to the Bluetooth connectivity in my Citroen C3 Picasso. It says it has paired but when you make a call the Bluetooth disconnects almost immediately after the other person has picked up. Has anybody experienced this and if so can anyone help me?

Answers

Hello Karen, same phone, same problem! Until now, Citroen has no answer. I have another phone from china unknown brand, it has the same problem, just 2-3 sec and hang up. Thomas from Germany

I have the same issue with a 2013 Berlingo van and a Sony Z1. Have managed to get an answer for this? Raymond Allardyce from Ayrshire

Submitted: 20/12/2013 12:21:54 | ID: 59586

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Jo Du Plessis, South Africa

Citroen C3 Picasso 2010

We had our Citroen C3 Picasso`’s clutch replaced after the thrust bearing packed up. As we drove from the garage the engine fault light came on. We took it back for a diagnostic test which gives oxygen sensor and brake fault. What could the reason be as the car was in perfect condition before we took it for thrust bearing?

Answers

Hi, it does seem that the garage has messed something up. I’ve replied to say I hope they sort it out for you and at their expense. I’ve got one on order with a delivery date of late April. Fingers crossed! Richard from England

Submitted: 19/12/2013 14:24:20 | ID: 59519

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