CITROEN C3 PICASSO questions and answers

CITROEN C3 Picasso

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Below are the latest CITROEN C3 PICASSO questions submitted by visitors to RoadTestReports.co.uk. To supply an answer, simply click on the "Answer this question" link underneath each question. Alternatively, if you want to ask a question, please use this simple form. Please try to make the question as detailed as possible, with all the information necessary for a comprehensive answer included. Please do not use "text speech" or type everything in CAPS LOCK.

Ron, Surrey

Citroen C3 Picasso

cannot connect my mobile as i need an authorisation code !!!!! Ron

Submitted: 05/07/2015 13:12:26 | ID: 118084

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Philip Baguley, Nottinghamshire

Citroen C3 Picasso

Recurrent problem with drivers door - noisy on opening. been repaired twice and now occurring again.

Submitted: 01/07/2015 16:25:09 | ID: 117900

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simon walker, Staffordshire

Citroen C3 Picasso

Hi has anybody had a vibration noise under the bonnet when excelarating off . It sounds tinny is this the manifold cover.

Submitted: 23/06/2015 18:36:17 | ID: 117605

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Mandy williams, Merthyr Tydfil

Citroen C3 Picasso

Hi can anybody help I've got a citroën Picasso 60 plate and the power steering has stopped working it's been playing up all week but I've been turning it on and off 3 times and it's been back to normal but it went yesterday and it won't correct itself no more and the power steering light is also staying on dashboard

Submitted: 23/06/2015 18:00:56 | ID: 117604

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allan edwards, Essex

Citroen C3 Picasso

my c3 please let me know how and where the sump drain plug is and also the diesel fuel location it is a2011 many thanks

Submitted: 15/06/2015 15:24:30 | ID: 117238

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Alan Taylor, City of Derby

Citroen C3 Picasso

Car won't start unless jump leads used. 2012 model, all fuses checked. Any ideas? Is it the battery?

Submitted: 17/05/2015 14:04:35 | ID: 116148

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Harry Bunting, Durham

Citroen C3 Picasso

Can anyone tell me if it is normal for the footbrake to be very fierce when I apply extra pressure (such as when a car in front brakes suddenly ) and can it be adjusted? My car is a 2013 reg with 9,000 miles on the clock

Answers

Harry, having just taken delivery of a new C3 Picasso I noticed that the brakes are so more effective than my previous Berlingo this being put down to the fact that both back and front are disc brakes whereas the Berlingo had discs front but drums rear. If it stops ok and in a straight line without any steering pull right or left without locking the wheels and no strange noises I wouldn't worry about it too much. As to your question hydraulic servo assisted disc brakes are self adjusting normally due to the brake pads getting moved toward the disc as they wear by the pistons within the brake callipers. I don't know of a way of making the braking effort less effective however a jammed or defective load sensing valve could contribute that is if one is fitted. Tony from Durham

Submitted: 13/05/2015 17:30:53 | ID: 115993

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Alastair, Greater Manchester

Citroen C3 Picasso

air conditioning system/ventilation does not produce any air. As you can imagine this has made driving very difficult at times.

Submitted: 08/05/2015 20:57:27 | ID: 115772

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tony, Greater London

Citroen C3 Picasso

I have a new C3 Picasso selection hdi 90 and I recently went over a speed bump and the front suspension went clank, not clunk as it was metal against metal. Now the steering is vague and there`s a rumbling noise and you can feel it through the clutch and brake pedals?

Answers

Have you checked both front springs for breakage ? they can snap and should have a plate below attached to the strut in order that they cannot break and come down the strut and damage the tyre. Check also steering linkage, track rod ends, track rods themselves and for play in the steering rack, should be none or very little to speak off. How high was the speed bump ? and at what speed did you go over it ? could also have stressed a wheel bearing this could cause a whining or rumbling noise. Tony from Durham

Have you checked both front springs for breakage ? they can snap and should have a plate below attached to the strut in order that they cannot break and come down the strut and damage the tyre. Check also steering linkage, track rod ends, track rods themselves and for play in the steering rack, should be none or very little to speak off. How high was the speed bump ? and at what speed did you go over it ? could also have stressed a wheel bearing this could cause a whining or rumbling noise. Tony from Durham

thank for the reply the car was check by a citroen dealer and found nothing wrong, i have since driven down to devon via bournemouth and back .After getting back home i felt absolutely knackered, didnt feel relaxed at all hard to keep it in straight oversteers on bends doent hold the road. Since then i have reduced the tyre pressures to 2.0 bar [wheels are 17"] alloys the ride and handling seems a lot better the low pressue indicator hasnt come on yet. any comments tony from Greater London

Submitted: 03/05/2015 19:04:29 | ID: 115525

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Brian, West Sussex

Citroen C3 Picasso

Is there any way that the volume of the indicator warning can be increased? It is quite quiet and sometimes difficult to hear. Any suggestions please?

Submitted: 30/04/2015 16:32:08 | ID: 115412

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Julie Wilkinson, North Ayrshire

Citroen C3 Picasso

I have a Citroën C3 Picasso, the engine management light has come on with a message saying antipollution faulty, what does this mean and what needs to be done please?

Submitted: 22/04/2015 19:51:07 | ID: 115070

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Mr R lee, Essex

Citroen C3 Picasso

can you stop the whistle sound at speed 2012 auto 1.6

Submitted: 18/04/2015 21:53:27 | ID: 114892

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Neil, Greater Manchester

Citroen C3 Picasso

Just bought a C3 and tonight noticed that the front headlamps are not working.. Yet the icons for the lights are lit up.. Under a month warranty thankfully but still disappointing. Any ideas other than take it back in for fixing? Nb rear lights work, fog lights, hazards etc.. Just main front lights and sides.

Answers

Hi Neil, check the fuse box in the engine compartment. Look at YouTube video by Pat McGrorty - search for C3 Picasso fuse box. Disconnect the battery. Lift off the plastic top. Beneath it you will find three connectors - the middle one is brown - marked MARRON. Disconnect it and check the contact pins. If they are corroded you have a common problem. Good luck Paul Briggs from Bath and North East Somerset

The C3 has a fault that allows water to penetrate one of the plugs in the fuse box under bonnet . the centre plug at back of fuse board marked up as marroon is a path way from the washer bottle pump to the fuse board and the water accumulates in the plug / socket marked marroon the electrical supply causes green corrosion and rots the pins very quickly the damage varys but to replace part of loom and fuse board which is the normal practice from main dealers will cost around the £1500,00 mark but if you can get a good auto electrician you can put links in to replace the plug and socket , I did it my self and it cost me about £5.00 in materials Good Luck Dave dave harvey from Devon

Submitted: 16/04/2015 21:21:09 | ID: 114803

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dave, Bristol

Citroen C3 Picasso

Just bought this 2012 Citroen C3 Picasso 1.6 Exclusive EGS6' (auto clutch) I now find front passenger door will not lock using either remote or using key . Indicators lights correctly for unlocking and locking but front nearside passenger does not lock. There is some 'clunking' when the door is opened (when supposedly locked) but the mirrors do not open as they normally do when unlocking.' - Other doors and boot lock OK Tried most combinations of unlocking and locking using remote and key that I can think of but still U/S Can anyone help please? Many thanks - Dave

Submitted: 10/04/2015 23:32:15 | ID: 114564

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viv.wtay, North Yorkshire

Citroen C3 Picasso

Ive been reading about the water sloshing in the dash when driving and this is happening to me in my car also my fans and rear screen heater keep stopping working. Sometimes when cornering, as well as hearing the water sloshing it also sounds like sand moving too. This is only on the drivers side. The fan is noisy at times too. Could the water and fans not working be connected? Any ideas as to what is going on with the fans please?

Answers

I had the same problem. If you lift the bonnet and look up behind where the pollen filter is (left hand side), you'll see a small recess area in the bodywork where the water is collecting. There is a drain hole at the bottom of the panel which has become blocked with dirt/debris. You need to clear this out and remove any dirt that is stopping the water from draining away. I used a length of tube to drain and then reached in with a rag to clear. Stupid design but easy to solve once you know what is causing it. Matt Ryan from Bedfordshire

I had the same problem. If you lift the bonnet and look up behind where the pollen filter is (left hand side), you'll see a small recess area in the bodywork where the water is collecting. There is a drain hole at the bottom of the panel which has become blocked with dirt/debris. You need to clear this out and remove any dirt that is stopping the water from draining away. I used a length of tube to drain and then reached in with a rag to clear. Stupid design but easy to solve once you know what is causing it. Matt Ryan from Bedfordshire

Submitted: 30/03/2015 22:09:29 | ID: 114088

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Norman King, East Riding of Yorkshire

Citroen C3 Picasso

Rear parking sensors suddenly packed up. No sound from inside or out. Fuse (F14 x 15amp) is okay as it also is the fuse for other accessories which are working. Any ideas before I get my wallet out?

Answers

Trying pressing the button in the middle of the dash, next to the door lock release. You may have accidentally pressed it. I hope it is that easy for you. roger stroud from Wiltshire

Trying pressing the button in the middle of the dash, next to the door lock release. You may have accidentally pressed it. I hope it is that easy for you. roger stroud from Wiltshire

Many thanks for your reply. You were correct. I found out from my local garage where a keen eyed young mechanic spotted that there was no illumination on the switch. Could not believe it. Cheers. Norman King from East Riding of Yorkshire

Submitted: 30/03/2015 13:31:28 | ID: 114071

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Mark, City of Edinburgh

Citroen C3 Picasso

Hi. I'm looking for some help. My 2009 C3 Picasso has a problem that when you are driving the boot unlocks itself which is alarming. Also had a problem with the seatbelt warning alarm going off but think that was due to the wife putting her suitcase (handbag) on the seat. Any help would be appreciated

Submitted: 25/03/2015 18:25:53 | ID: 113844

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Bill McKechnie, North Lanarkshire

Citroen C3 Picasso

Where is the temperature sensor fitted? I get the stop engine temp fault from cold and cooling fan runs continuously.

Submitted: 19/03/2015 16:54:42 | ID: 113551

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walter, North Lanarkshire

Citroen C3 Picasso

hi my c3 Picasso is cumming up with all lights showing all faults at first it was just ( abs ) one week later its all also it says faulty electric circuit could this be the fuse box all are talking about citoren want mega bucks to evev look at it iv got warrenty but they say it dosent cover wireing its a 2010 witch I took out warrenty when I bought it one year ago but warrenty isent worth the paper its wrote on can anyone shed some light on this kind regards walter.

Answers

CAR COMING WITH ENGINE FAULT OIL BEEN CHECKED AND WATER BOTH GOOD IT SHOWING A LITTLE SYMBOL LIKE A LANTON HOPE YOU CAN HELP margaret from Nottinghamshire

CAR COMING WITH ENGINE FAULT OIL BEEN CHECKED AND WATER BOTH GOOD IT SHOWING A LITTLE SYMBOL LIKE A LANTON HOPE YOU CAN HELP margaret from Nottinghamshire

Submitted: 03/03/2015 18:03:01 | ID: 112683

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john coote, West Sussex

Citroen C3 Picasso

why does my gear lever stick on cold mornings,if I let the engine for 10 mins it clears

Submitted: 22/02/2015 10:46:38 | ID: 112089

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WILLIAM TELFORD, Fife

Citroen C3 Picasso

Hi I am wondering if any one can tell me how to remove the arm rest of the drivers seat on a citroen c3 picasso 2012. Cheers WILLIE T

Submitted: 20/02/2015 20:37:55 | ID: 112013

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elaine, Surrey

Citroen C3 Picasso

My fuel cap opens (with key) but there is an inner lid (in white) quite a long way down, (can just about reach with my finger tip) which prevents fuel going in - had the car since October 2013 and never had this problem before. I'm driving on fumes, please help!

Answers

This is a safety feature that prevents fuel spillage if you roll your car. The correct pump should release the flap. If you look in your handbook, you'll see that you can import a release tool from countries that don't have modern filling stations. However, several companies sell a funnel that you can push in to the filler neck of your car. This releases the flap & allows you to fill up from petrol/diesel cans or a petrol pump that doesn't have the correct size nozzle. Remember, the diameter of the neck & nozzle are different for petrol & diesel to stop you filling up with the wrong fuel. Mark C from Leicestershire

This is a safety feature that prevents fuel spillage if you roll your car. The correct pump should release the flap. If you look in your handbook, you'll see that you can import a release tool from countries that don't have modern filling stations. However, several companies sell a funnel that you can push in to the filler neck of your car. This releases the flap & allows you to fill up from petrol/diesel cans or a petrol pump that doesn't have the correct size nozzle. Remember, the diameter of the neck & nozzle are different for petrol & diesel to stop you filling up with the wrong fuel. Mark C from Leicestershire

Submitted: 19/02/2015 18:42:23 | ID: 111916

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Jane, Norfolk

Citroen C3 Picasso

My gears have become stuck. I can't seem to free them. The garage cannot find the fault and it`s intermittent. I keep depressing the clutch and throttle and wiggling the gears and it takes a while to get the gear stick back?

Submitted: 13/02/2015 13:16:26 | ID: 111455

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Steve, Nottinghamshire

Citroen C3 Picasso

Hi, I'm in desperate need of advice. I own a 2010 Picasso C3 (110) I have noticed traces of oil on my drive (the drive is on a slope) over the past few months, nothing major the odd spots etc. The leak seems to be coming from a black plastic box just below the drivers side rear passage seat (underneath the car). It is like a brown rusty colour and the spots have become a tad larger over the past couple of days. I have been told the box is part of the DPF system. The car drives fine and I have no warning lights on the dashboard. Can any one shed any light why this would just suddenly start leaking and how to fix the problem. Kind regards Steve Nottinghamshire

Answers

Hello steve This is the dpf additive fluid bag, I've had replaced after a very minor accident , the bag had I think probably been leaky before.( Plastic bag good design ,perhaps not Citroen) I brown fluid is incredibly sticky wear gloves. In front of the drivers rear side passenger door and in front of the wheel underneath you can see a sort of triangular black 2 part box , the bottom is held on by 3 white 1/2 turn fastenings . The box contains a small pump and the pipes are push fit connections. I took mine off to clean up without too much trouble although I'd suggest car ramps . Once cleaned up, realised the bag was leaking and needed to be replaced, managed to persuade the insurance to cover , otherwise I would have got a bag via the dealers. From my understanding , when you fill up it puts some of the fluid into the diesel tank, people who are comstantly topping up their fuel tank will go through their dpf fluid more quickly, hence I now top up only when I needtoo Once it runs out your dpf will not be able to regenerate and risk becoming blocked= expensive so I'd get it sorted ian Ian woffendin from West Yorkshire

Hello steve This is the dpf additive fluid bag, I've had replaced after a very minor accident , the bag had I think probably been leaky before.( Plastic bag good design ,perhaps not Citroen) I brown fluid is incredibly sticky wear gloves. In front of the drivers rear side passenger door and in front of the wheel underneath you can see a sort of triangular black 2 part box , the bottom is held on by 3 white 1/2 turn fastenings . The box contains a small pump and the pipes are push fit connections. I took mine off to clean up without too much trouble although I'd suggest car ramps . Once cleaned up, realised the bag was leaking and needed to be replaced, managed to persuade the insurance to cover , otherwise I would have got a bag via the dealers. From my understanding , when you fill up it puts some of the fluid into the diesel tank, people who are comstantly topping up their fuel tank will go through their dpf fluid more quickly, hence I now top up only when I needtoo Once it runs out your dpf will not be able to regenerate and risk becoming blocked= expensive so I'd get it sorted ian Ian woffendin from West Yorkshire

Submitted: 01/02/2015 19:10:03 | ID: 110686

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R boriano, Brighton & Hove

Citroen C3 Picasso

I'm waiting to pickup 64plate. Has this wiring and water bottle fault be resolved yet.

Submitted: 01/02/2015 01:08:42 | ID: 110650

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Julie James, Yorkshire

Citroen C3 Picasso

I have a 2009 Picasso, the other day I topped up my windscreen wash, ran it through to the windows but now my radio and reverse sensors are not working. I have checked the fuse for the radio, which is OK. lights on the front of the radio are on, but no station is coming through it or displaying the station on the dash display. Any help will be grateful. Thanks.

Answers

Hi Julie, you may have a fuse-box problem with water flowing into the MARRON plug in the under bonnet fuse-box. Take a look at other pages on this website which discuss the problem. I hope it's not that as it can be expensive. Paul Briggs from Bath and North East Somerset

Thanks Paul, I have managed to get it all working again by removing the SHunt fuse in the fuse box in the glove box Julie James from Yorkshire

Submitted: 26/01/2015 16:54:43 | ID: 110328

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David Caudrey, Berkshire

Citroen C3 Picasso

How do I get rid of the message 'No mobile connected' A Bluetooth connection has never been made but the message is displayed permanently.

Submitted: 23/01/2015 11:14:20 | ID: 110156

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Suz, Highland

Citroen C3 Picasso

Can anyone tell me what would be the best way to attach a SatNav to my Citroen C3 Picasso? I am disabled, so my reach is limited and therefore I would like to fix the SatNav on the middle air vent or on the CD holder, but I can't determine which type of fitment would fit this car and be the right type for my Garmin Nuvi 52LM. I would be grateful for any advice... Thank you in advance.

Answers

Go to Halfords you can get a sort of black round disc about 3 inch dia. which attaches to the disc compartment lid, your sat nav then just goes onto the disc. I have used one for a good while. Al Rodgerson from Tyne and Wear

Go to Halfords you can get a sort of black round disc about 3 inch dia. which attaches to the disc compartment lid, your sat nav then just goes onto the disc. I have used one for a good while. Al Rodgerson from Tyne and Wear

Submitted: 12/01/2015 14:26:08 | ID: 109410

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claire, Durham

Citroen C3 Picasso

2012 reg on;y 6300 on the clock had particular filter clogging done 3 times and last time new sensors now 3 weeks later once again service light coming on all the time and the same message particular filter clogging??

Answers

run the car at a constant speed above 40 mph eg on a motorway and the light should go out as per the handbook tony from Greater London

run the car at a constant speed above 40 mph eg on a motorway and the light should go out as per the handbook tony from Greater London

Submitted: 10/01/2015 17:42:30 | ID: 109301

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Laura Parsons, Shropshire

Citroen C3 Picasso

Hi, my C3 Picasso 10 plate makes a whistling noise when I drive over 50mph. Does anyone have any idea what the problem could be? Also the washers on my window wipers are not working?

Answers

I had a whistling noise that started above 50 on my C3 Picasso, turned out it was the mirror housing on the passenger side needed clipping back in to place, there was a 5mm gap for some reason, a little bit of manhandling an squeezing soon sorted that out.....no more whistling Andy Bell from West Yorkshire

I had a whistling noise that started above 50 on my C3 Picasso, turned out it was the mirror housing on the passenger side needed clipping back in to place, there was a 5mm gap for some reason, a little bit of manhandling an squeezing soon sorted that out.....no more whistling Andy Bell from West Yorkshire

You may have a fuse-box problem with water flowing into the MARRON plug in the under bonnet fuse-box. Take a look at other pages on this website which discuss the problem. I hope it's not that as it can be expensive. Paul Briggs from Bath and North East Somerset

My washers stopped working and I looked in the handbook, it was a fuse, cost about 35 pence from any motor factors. Use very thin nosed pliers to pull it out and to replace, easy, oh and it's a red fuse 10 takes seconds. Where are you? I'll do it for nothing if you are close to me. Paul Stanney from Lincolnshire

Submitted: 05/01/2015 15:34:19 | ID: 108955

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Alan, Tyne and Wear

Citroen C3 Picasso

Is it possible to have the front LED'S reprogrammed so that they stay on when the side/tail lights are switched on?

Answers

No, that would be illegal, unless they dimmed when side lights are on. Gary Beale from Merseyside

No, that would be illegal, unless they dimmed when side lights are on. Gary Beale from Merseyside

Submitted: 01/01/2015 16:43:53 | ID: 108723

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Martin, Plymouth

Citroen C3 Picasso

Is the cable connector already fitted to the car to be able to fit a rear parking sensor myself.

Answers

Just connect live to reversing light and earth to body I done it in 1hour simples james from West Midlands

Submitted: 30/12/2014 18:46:33 | ID: 108647

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elizabeth harris, East Riding of Yorkshire

Citroen C3 Picasso

I have faults with the fuse box?

Answers

Hi Elizabeth. the answer might lie on this website by replacing: /qanda/108086/ with: /qanda/65463/ Good luck. Paul Briggs from Bath and North East Somerset

Submitted: 18/12/2014 08:19:22 | ID: 108086

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kay chilvers, Essex

Citroen C3 Picasso

My brand new C3 Picasso Exclusive 2014 motability car intermittently has the service light come on and the message UNDER INFLATION MONITORING FAULT. This came on for 3 days just after I picked it up, by the time they could fit it in to have a look at it the lights had gone out so they couldn`t find anything. It`s happened again this week. I have checked the tyres and pressures are fine. The message seems to say there is a fault with the monitoring rather than the tyres. Has anyone got any ideas what is needed to sort this out? Citroen are being less than useless, not phoning me back, still waiting after 3 days. I don`t know if I`m damaging it by carrying on driving it but as I am disabled and it`s a Motability vehicle I have to use it. Don`t know what to do. Anyone got any ideas?

Answers

Hi Kay. I had the same problem and my dealer could not help much. This occurred several times in the first fortnight from new. The handbook says you can correct this but the same thing kept recurring. I then had a search on the internet and found an answer that said you should drive the car for at least 40 continuous miles. Fortunately I had a 60 mile trip to do and the problem has gone away. SERVICE 1 was my indication with the same UNDER INFLATION MONITORING FAULT. Hope this helps John Woods from Oxfordshire

Hi Kay. I had the same problem and my dealer could not help much. This occurred several times in the first fortnight from new. The handbook says you can correct this but the same thing kept recurring. I then had a search on the internet and found an answer that said you should drive the car for at least 40 continuous miles. Fortunately I had a 60 mile trip to do and the problem has gone away. SERVICE 1 was my indication with the same UNDER INFLATION MONITORING FAULT. Hope this helps John Woods from Oxfordshire

Submitted: 16/12/2014 20:19:24 | ID: 108014

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cacti kid, West Yorkshire

Citroen C3 Picasso

Hi can any one tell me where the temp sender unit is located thanks

Submitted: 15/12/2014 20:33:23 | ID: 107961

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Paul Coyne, Tyne and Wear

Citroen C3 Picasso

Heater blower switch often has a delay of a second or so before activating. Is this normal? Car still under warranty. 09 reg. wondered if it was an energy saving thing. Thanks.

Answers

Hi, mine does the same. I've never thought of it as a problem as it only does it on initial switch on, not when switching between speeds. Alan from Tyne and Wear

Hi, mine does the same. I've never thought of it as a problem as it only does it on initial switch on, not when switching between speeds. Alan from Tyne and Wear

Submitted: 14/12/2014 00:26:46 | ID: 107869

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Carolyn Watt, North Ayrshire

Citroen C3 Picasso

Hi re the fusebox problem. We are having this problem too, with the service light coming on intermittently, the lights cutting out, and tonight no lights, the 'marron fuse' was sitting in water, and was frozen, so we've dried it all out with a hairdryer, and now have mainbeam only so far. After reading the posts on this, it seems to be pretty common, and considering the cost to fix for a reasonably new car, I think we should all complain to citroen and as someone else suggested VOSA. It is so obviously a design fault, I mean its a FUSEBOX! Why does the whole wiring loom need replaced anyway, surely replacing the corroded links would sort the problem? Also the cost is crazy for a 3 year old car. Now I can't get to work tomorrow morning and I am getting quite p...... off. Trying WD40 in hope.

Answers

Hi. As you know, this is not uncommon. If you haven't already done so, please have a read through this comprehensive thread; http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ Also look at this website; http://www.roadtestreports.co.uk/qanda/65463/WD40 won't help that much, I'm afraid, as the CAUSE of this issue will remain until you fix that too. Citroen have seemingly acknowledged that there IS an 'issue', but claim it's ultimately down to lack of basic car maintenance - not putting enough anti-freeze in the windscreen washer bottle! What seems to happen is the water sitting in the washer pump housing freezes, expands and causes a slight split to occur in the plastic casing. Water can now gain access to the wiring of the pump and - by some astonishingly torturous manner - this water makes its way along the wiring harness to the opposite side of the engine where it lands in the MARRON plug in the unsuspecting fuse box. (One victim of this fault reckons there's a process such as electro-osmosis taking place, where the water is actively being drawn along the stranded wire surface by this incredible 'pull'). So, your options are; (a) to fix this yourself by buying a replacement fusebox on eBay (around £45) and ALSO a replacement washer pump (ooh - about £20?) and spending a couple of hours swapping the stuff. If you aren't up to this, an auto-sparky will do the job in an hour. For this repair to work ok, the actual MARRON PLUG must be serviceable - pull any broken-off and stuck fuse box pins out of it, clean it up as best as possible, and coat it in some electrical contact cleaner or silicone grease or similar. However, as your car is only 3 years old, you should seriously consider option (b) Get the SELLING Citroen dealer to carry out the repairs - which will cost you around £1200+ and which you pay - and then sue them in the Small Claims fast track of your local County Court. With this latter option, when it comes to paying the bill, you explain you've researched this problem, realise it's VERY common (and show them some print-offs from this site and others - there should be well over a dozen other victims you can directly cite. Also, Arnold Clark in Perth readily admit that C£ Picasso fuse boxes are flying off their shelves - over 20 this year alone at the last count a few months back!) and tell them it is NOT REASONABLE for Citroen to expect the car owner to fork out this amount of money for just allowing a washer bottle to freeze (and make it clear you DO ALWAYS add anti-freeze/cleaner, but PERHAPS - who knows? - it just wasn't quite strong enough on one occasion...). Add that if Citroen took their duty of care seriously, they would have ADVISED all owners to ABSOLUTELY check their washer concentrate regularly because of this risk - after all, this IS something Citroen know about. They DO! Ok, finally explain that you expect Citroen to absorb this repair cost. Explain clearly that if they do not, you WILL sue them in the County Court. Perhaps you can negotiate a compromise - I reckon the customer should pay only - ooh - around £200 max for this? ie - the parts and a couple of hours labour? If they don't budge, then you WILL have to pay up to get your car - there is no point arguing past a certain point. But DO write "Paid Under Protest" on the invoice/ receipt. Then DO set in motion a Small Claims at your County Court. Get some advice on this such as from CAB, and collect as much evidence of this known fault as you can from t'net - there's the link I gave above, a couple of Honest John articles, a Roadtest, a YouTube video, this very site, etc etc. Prepare your case - that Citroen are aware of this issue but accept no responsibility and provided no warning to customers. That it is unreasonable for a car owner who simply neglects to add windscreen washer additive at a STRONG ENOUGH concentration (and YOU DO always add additive, don't you...?) to face a £1400 bill as a result, especially when it's to a component that is completely separate from the washer bottle. That your 3-yaer old car has always been serviced by the Citroen dealer - who adds washer additive as a service (they do, don't they?). How, therefore, can THEY PROVE it wasn't THEIR lack of servicing that was responsible?! (This could work particularly well if the servicing date is during winter.) Citroen will have to send a representative who the judge will also listen to. The judge will then decide what is ‘reasonable’ under the circumstances, and I can’t see them being very sympathetic to Citroen over this one. You might find that your Citroen dealer – once the summons lands on their mat – will call you in and discuss a compromise. Fair enough – but a shame, as there a many of us waiting to see them challenged properly over this. But, absolutely YOUR call if this happens. Finally - good luck and report back here, please - and on the other site mentioned above; you could be a pioneer :-)Black Cherry from Devon

Hi, just wanted to post an update. I got a new fusebox and fitted it myself, the fiddly bit was making sure the little pins that had broken off and that were stuck in the connector were all out (I soaked the plug in meths while I came in to defrost me and have a coffee and they came out with tweezers. Check carefully as they are tiny and one left in the plug will obviously stop the plug going on properly). I didn't even take the battery out, just disconnected it and moved the em(?) box to the side, but I do have little hands. Did not even need to reset the clock and so far the car has been running perfectly for weeks. I will replace the washer pump shortly too, just in case. No need to pay all that money to a garage or fit new wiring looms at all, load of nonsense. How do you know they even do at the garage anyway? I'm in the wrong job! I agree we should all write to Citroen etc, I will anyway, but my hubby needed to get to work, so thought I'd give it a go. PS some silicon spray grease is a good thing to put on too. Hope this helps in the short term, at least until Citroen recalls all C3s to replace and repair faulty parts, along with gushing apologies and monetary compensation! Yeh, right. More seriously, the first time the lights went out was in the dark on a bend on a country road, lucky there wasn't an accident or worse. Shame though, it has put us off Citroen, yet love this car. Regards, Carolyn Carolyn Watt from North Ayrshire

That is wonderful, Carolyn! Blimey, you would have a huge queue of customers if you wanted! (I have to ask: did your hubby apologise at work with a "Sorry I'm late - the wife took longer to replace my car's fusebox than I thought...cough") Anyhow, apart from a terrific result, you have also raised a very interesting issue here - I have been in touch with VOSA (Vehicle & Operator Services Agency) about this issue asking if it should be considered for a 'safety recall' and their answer was "Only if the fault was considered a 'serious safety issue'". I followed this up with "Would the sudden and unexpected loss of front lighting be considered a SSI?", to which the answer was "Yes, if all the front lights stopped working without warning." At the time, however, I had to admit that I knew of no C3 Picasso owner who had suffered such a COMPLETE loss of main lighting (usually 'only' one headlamp fails), but if your experience was that BOTH your headlamps (were you on 'dip' at the time?) failed without warning on a dark country road on the approach to a bend, then - well, surely enough said?! Should you wish to contact VOSA, the fellow I have been communicating with is Martin Ryder (Martin.Ryder@vosa.gsi.gov.uk ). Mr Ryder has been open and approachable in communications, but is clearly not going to act unless there is just cause; the fault DOES have to meet the criteria as a SSI before VOSA can act - fair enough, I guess. If you wish to pursue this (and lots of us hope you will :-)) then you may wish to contact VOSA in the first case. I do also have the link he gave me for the 'form filling' to make a disclosure about a safety issue, but I didn't do this myself as I knew it wouldn't be 'valid' under their requirements. It's: https://forms.vosa.gov.uk/Vsdr/create As a final note - please DO replace your washer pump ASAP as the water issue will continue until you do! (Access is gained via the driver's side wheel arch cover.) If you haven't already done so, please do read the thread at citroenpicasso.org in my first post above - they have links to replacement washer pumps etc. I know they'd also love to hear about what you've done :-)! Being clearly a very practical person, you may also wish to consider adding an 'isolating' link in the washer wiring so that no water can get past this in future, even if the pump splits again. Thanks so much for your info here - absolutely SUPERB help for many of us! Black Cherry from Devon

Submitted: 11/12/2014 21:36:58 | ID: 107737

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David.chalkley, Hertfordshire

Citroen C3 Picasso

I have a 2010 year the fan stays on when you remove the keys and lock the car is this normal thanks .

Submitted: 29/11/2014 09:00:13 | ID: 107062

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Baz perkins, Worcestershire

Citroen C3 Picasso

Need to get at heater blower motor any body replaced this? Seems to have an integral resistor set up in motor Is this correct Any thoughts on this?

Submitted: 28/11/2014 12:52:39 | ID: 107032

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Derek Osborne, Warwickshire

Citroen C3 Picasso

My c3 PIC 10reg developed a knocking from front offside which could only be heard on a bumpy surface and at low speed. Citroen eventually replaced offside shock ab and top plate under warranty. But now warranty has finished now and knocking has returned. Citroen now say its coming from behind dash and have washed their hands of it basically. Can anyone help please. Its driving me mad.

Submitted: 21/11/2014 23:25:34 | ID: 106645

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