CITROEN questions and answers: find help and give advice

Ask and answer questions on a variety of CITROEN models. Help and advice on everything CITROEN. Feel free to ask and answer as many CITROEN-related questions as you wish.


Search the questions and answers section:

Below are the latest CITROEN questions answered by visitors to RoadTestReports.co.uk. To supply an answer yourself simply click on the "Answer this question" link underneath each question. Alternatively, if you want to ask a question, simply click on the link below.

Ask a question now

C2ckarl, Bath and North East Somerset

Citroen Relay

Hi a work college has deadlocked his relay and the battery is totally flat so can't open bonnet to charge or replace battery as the passenger side is deadlocked. Is there away round this to open bonnet or passenger door thank u

Answers

Remove trim from inside where the quarter glass is on passenger side, it just pups off. Then you have enough room to release bonnet catch steve fox from Buckinghamshire

Submitted: 12/01/2017 14:23:05 | ID: 138040

Answer this question

Beni, Albania

Citroen C5

I have Citroen C5 2010 2.0 hdi , and have a problem with rear right wheel, it is getting hot but not always. Some services that I have visited told me that there is problem with cilinder. Is it possible to fix it instead to replace it with the new one. I appreciate the help.

Answers

Have the same problem , but now my handbrake is stuck on causing the wheel to over heat John from County Tyrone

Submitted: 14/08/2016 11:20:20 | ID: 134351

Answer this question

Kevin merritt, West Sussex

Citroen C3 Picasso

My washer pump is not working and i have read that this is a common problem with a blown fuse the usual cause, can you advise which fuse and its location ?

Answers

also experienced this, it ended up replacing the washer pump, not too difficult and also a cheap fix - think it was about £12 from ebay. Willie Jack from Moray

Submitted: 04/12/2016 16:21:03 | ID: 137158

Answer this question

Steve Slater, Devon

Citroen C3 Picasso 2010

I can hear an obvious water sloshing sound coming from under the the front foot wells of my Citroen C3 Picasso when cornering. The foot wells are damp but not full of water. The doors have been investigated by my dealership and are dry. Any suggestions? (16v HDI)

Answers

Check the scuttles under the bonnet beneath the wind screen, mine had filled up with leaves and the water entered the car in the footwells Bob Quilliam from England

Flip the bonnet, there is a plastic grill on the drivers side about 4 inches below the window wiper. I unclipped this and sponged out the rain water, which had gathered in the bulkhead by the shock absorber. There is a rubber grommet on the wheel arch that was full of dead leaves, I unblocked it and that was it sorted. Mark Aitken from England

There are drains at both sides. The drivers side is easy to get to, the passenger side (uk) is a bit trickier because you need to remove wiper arms. The drains fill up with leaves and need emptying every 2 to 3 years. The scuttle will hold over a gallon of rainwater which makes alot of noise when it moves from side to side. James Richard Anderson from Nottinghamshire

I have a C3 Picasso VTR 1600 60 plate,the water sloshing sound has been bugging me for a while,thought it sounded like the cills were full of water and am grateful for the suggestions from Mark,Bob & James ....will try to resolve with these tips ,thanks guys Peter Allen from Norfolk

same issue with mine, for passenger side, I just lifted the plastic panel and used a garden cane to clear the drain plug - Amazed at the quantity of the water that had gathered there, no longer seasickness lol Willie Jack from Moray

Submitted: 04/01/2013 11:11:14 | ID: 66900

Answer this question

steve rawlings, Bournemouth

Citroen Nemo

Hi i have a 59 plate nemo, went to start the nemo this morning and had the advisory reset neutral, put gear select to neutral and tried to start, lights on dash started to flash a bit, then all lights went out except the engine orange coloured light stayed illuminated, no ignition available, any ideas of the problem ? thanks Steve

Answers

Hello Steve have you managed to fix the problem? As I am having the same issues! Cheers Ben Sullivan from Hampshire

Submitted: 08/08/2016 13:05:16 | ID: 134196

Answer this question

Ian Young, Surrey

Citroen C1 2011

I have water leaking from somewhere in my Citroen C1 causing the rear footwells to be filled with water. It has been back to the garage and they replaced the rear door seals. Unfortunately this has not cured the problem. Has anyone out there had the same experience? Many thanks.

Answers

I had the same problem with my C1 I’m afraid, took it back to the garage and they replaced the seals under warranty. The car was only 2 years old but the water was still coming in under the rear footwells so I decided I had to get rid of the car and traded it in, loved the car but I wasn’t going to keep paying monthly payments for that Richard Coleman from Northumberland

I have a C2 and have had a similar problem. I had my seals replaced on my boot but everytime it rains my boot and back seats are getting soaking. Unfortunately I have yet solved the problem but it could possibly be coming in through the lights as my rear windows nor my roof lining are at all wet! Sam Murdy from Northumberland

Thank you. That is useful. It’s due to go back to the Citroen main dealer for investigation. They claim it could be the grommets on the window but I am not convinced. There seems to have been quite a few C1s return with the same problem recently. Will update with any outcomes. Thank you Ian Young from Surrey

Any progress on this? I had the rear tail lights resealed and the boot re-sealed as they garage seemed to think it was this. Sadly... still puddles of water in rear passenger footwells Kate from Northumberland

I am gutted - I love my little C1 Diesel but like your emails my car is letting water into my boot and then down into my foot wells. This has to be a design fault!! I have been asked to pay for a water ingress test (as it is out of warranty - only recently). The test will cost £74:00 plus VAT. I was hoping to find a solution amongst these postings but I am not confident I will find one. I will also try and raise this issue with Citroen HQ. Please let me know if anyone out there finds a solution. Lin Charlwood from Worcestershire

My daughter has the C1 and this is getting a lot of water in the spare wheel well. The only thing I can see is that the brake light above the rear window the seal has perished by the way again the car has just run out of warranty, it’s worth a look. Paul Barrett from England

I have a C1 and what a shock I got when I open my boot. It was like a fish pond with the rain we have had this past few months, not at all happy with it now. I thought it was too good to be true when I got the C1. Well, I will be getting ride of it ASAP. Very bad of Citroen. I think they had cheap and cheerful in mind when making the C1, but they don’t care that we pay good hard earned money to buy a car. Let’s face it they do not want to know once you ride away from the garage. My first time French make, and I will never buy a Citroen again. Magie Jones from Buckinghamshire

My C1, which is 5 years old has also got a water ingress problem with heavy rain. Garage says it’s the rear brake light seal and will have to be replaced, and the rear hatch seal quoting £260+. Seen a number of posts on the internet and now having had it checked, I’d agree with this, it seems to be a common fault. Don’t think it’s the hatch seal, I’m pretty sure it’s the brake light. We’ve been managing the problem after getting some heavy duty gel packs off internet, which are designed to soak up floods, e.g. washing machine leaks and keep the back seat dry, so I’d recommend. They just have to be dried out once the sensor slip on them says they are saturated. Done this couple of times, after heavy rainfall. Light: I’m hoping I can get a spare on Internet and do myself. £260 seems very steep for a 5 year old car! Anyone have any advice or experience on this? Cheers. Chris West from Middlesex

It is the high level brake light, a small amount of mastic around the rubber seal after you release it from the body cures the problem. Trust me, been there and done it. I can’t believe how many owners suffer this and Citroen are either very thick or just ripping customers off. Steve Parry from Monmouthshire

I have water in my spare wheel inlet yet the boot, parcel shelf etc are all dry? There has been a suggestion that it is coming in throught lights?? Will be contacting citreon in the morning for advice. April M cCauley from City of Glasgow

I have water in my spare wheel inlet yet the boot, parcel shelf etc are all dry? There has been a suggestion that it is coming in throught lights?? Will be contacting citreon in the morning for advice. April M cCauley from City of Glasgow

To Ian Young and all others with the same problem. We have a C1 and had water inside the car for a couple of years. The dealer tried to fix it many times. Eventually it was narrowed down to the front door seals. When fitted properly these allow rain water to drain through the door and out of the holes at the bottom of the door and no water is able to get into the car. Ours had come away inside the door - seems a common problem with the C1, so the water leaked into the car and under the carpet. We had water at the front of the car, but only a bit; but we had a lot of water in the rear foot wells. The water accumulates here through the action of the car moving forward. The water does not come in through a rear light it's the front door seals. The Frenchies didn't use enough adhesive. Hope this helps - it is definitely the answer to your problem. John Garmeson from Derbyshire

To Ian Young and all others with the same problem. We have a C1 and had water inside the car for a couple of years. The dealer tried to fix it many times. Eventually it was narrowed down to the front door seals. When fitted properly these allow rain water to drain through the door and out of the holes at the bottom of the door and no water is able to get into the car. Ours had come away inside the door - seems a common problem with the C1, so the water leaked into the car and under the carpet. We had water at the front of the car, but only a bit; but we had a lot of water in the rear foot wells. The water accumulates here through the action of the car moving forward. The water does not come in through a rear light it's the front door seals. The Frenchies didn't use enough adhesive. Hope this helps - it is definitely the answer to your problem. John Garmeson from Derbyshire

I fixed my leaks by removing the tail lights and the rear brake lights above the tailgate and applying a good lump of silicone sealant around all the mating surfaces. The goldfish are now dead. Mike Hicks from Surrey

I fixed my leaks by removing the tail lights and the rear brake lights above the tailgate and applying a good lump of silicone sealant around all the mating surfaces. The goldfish are now dead. Mike Hicks from Surrey

My son's C1 (57 Registration - 30,000 miles) has a similar problem. I've checked all the lights (no problems - 'bone' dry) - the door seal looks OK too. However, there are two rubber stops (look like door stops) - bottom left and right. The rubber has gone hard and may be 'holding off' the rear window and stopping it sealing properly - have just removed them (T30 'Star' Hex) so I'll see how it goes... John from Wiltshire

My daughter owns a C1 registered in September 2012. During the past few weeks we discovered that the rear seat was soaking wet. The parcel shelf was dry but the carpet inside the boot area was also wet. Further investigation inside the spare wheel well revealed pools of standing water. The rear foot wells were both dry. The spare wheel well has two rubber bungs which can be removed to allow the standing water to exit the vehicle. I will be conducting some further investigation with my mechanic friend in the morning. In the meantime suggestions mentioned on this forum have been noted and really helpful. Shane Graham from West Yorkshire

My daughter owns a C1 registered in September 2012. During the past few weeks we discovered that the rear seat was soaking wet. The parcel shelf was dry but the carpet inside the boot area was also wet. Further investigation inside the spare wheel well revealed pools of standing water. The rear foot wells were both dry. The spare wheel well has two rubber bungs which can be removed to allow the standing water to exit the vehicle. I will be conducting some further investigation with my mechanic friend in the morning. In the meantime suggestions mentioned on this forum have been noted and really helpful. Shane Graham from West Yorkshire

Owner of a 2007 Citroen C1 and too have this same problem. Infuriating that this problem has happened to many and yet it hasn't been recognised by Citroen. Going to have to pay a garage to replace the seal behind the rear lights and hope that the problem will be fixed. Condensation inside the lights suggest that this indeed is the problem. Keith Henry from Ireland

Owner of a 2007 Citroen C1 and too have this same problem. Infuriating that this problem has happened to many and yet it hasn't been recognised by Citroen. Going to have to pay a garage to replace the seal behind the rear lights and hope that the problem will be fixed. Condensation inside the lights suggest that this indeed is the problem. Keith Henry from Ireland

57 plate C1 3-door. Been leaking for around a year now. Rear light clusters removed and re-sealed, high level brake light removed re-sealed; both with silicone sealant. Looked at the C1 Forum and did what they suggest...basically every gap, hole, plug and vent have been re-sealed. I even installed a new boot seal from Amazon was £55 delivered from Amazon, yes- I fitted it correctly. :-) It still leaks. Ran a hose over the car, it seems as if the water is creeping around the seal somewhere and coming down the INSIDE of the seal- this may well be because the water is migrating across the seal somewhere. I have noticed that the rear hatch flexes off the seal at the left side, but not the right; press against the glass on the right- no movement, press on the left, there is c.5- 8mm of flex in the hatch. Is my chassis twisted or has the boot seal mounting flange been knocked out of shape? Also, behind the rear left inside plastic panel (creamy white on my car), water ingresses occurs and makes the seat belt damp. I have not yet concluded where this water is coming from, perhaps the fixed rear window? I could trace it to the high level rear light, but also on the old seal it ingresses around that. Gutted. Car is cheap to run and maintain and fun to drive. I have one further idea where to look for water ingress...I'm taking the inner trims and roof lining off :-( I wonder if filling the body work voids with expanding foam would help... Tim Reid from North Yorkshire

my 09 citroen leaks too and my local dealer charged me £225 to tell me I needed all my seals replaced. After reading your reports I suggested he gave me my money back as I was not prepared to pay £877 to have this carried out because it is obviousl that Citroen does not know the cause and customers have had this carried out and still it leaks. I have not heard from the Directors or the Manager of this Garage. brenda hughes from Kent

Submitted: 26/11/2012 09:28:56 | ID: 63313

Answer this question

Annmarie Morrissey, Ireland

Citroen C8 2003

On my Citroen C8 "Check controls" is coming up on the screen as a fault. I don`t have a user manual. Can anybody enlighten me? (8 seater)

Answers

If you press the end of the wiper/washer arm it should go off and back to the date Colin from Merthyr Tydfil

Submitted: 03/01/2014 12:06:18 | ID: 60236

Answer this question

Anthony Hughes, Cardiff

Citroen Berlingo

Will the parts off 55 plate fit on an 04 plate please

Answers

You need to be more specific with regards to which part for anyone to be able to answer your question. Mick from Portugal

Submitted: 14/01/2017 21:33:34 | ID: 138090

Answer this question

P Ainsworth, Lancashire

Citroen C3 Picasso

Could someone tell me if a full size 16" alloy wheel fit in the space where the compressor is situated under the floor at the rear of the vehicle. Regards.

Answers

Hi, i have just fitted a 16 alloy purchased from ebay for £60 in my c3 picasso also purchased a kit for changing the wheel from ebay came in the correct plastic case which fits in the spare wheel, actually was listed for a Peugeot but just same as citroen, much better than the gunge they supply car with. Citroen wanted over £200 for kit and space saver wheel, got all from ebay for less than £100. good luck. RICHARD from Lincolnshire

Submitted: 20/12/2016 19:59:25 | ID: 137495

Answer this question

Michelle Thompson, Durham

Citroen C1

Takes a long time for my c1 to warm up is this right

Answers

No it shouldnt , but you did not specify what a long time was . The only thing that would regulate the tempreture is the thermostat in the collong system . it should stay closed when the car starts and slowly opens to allow coolant around the radiator . if its stuck open it will not be restricting the flow and therefore will not warm up quickly. I guess you car should be warm after driving 2-3 miles ( 5 minutes) . Thermostats are around £7-£20 so its worth looking at . You can test it by remooving from the car and placing in a bowl of hot water , you will see the hole in the middle with the spring slowy open. Then put it in cold water and it should close itself. WILLIAM from Lancashire

Submitted: 22/01/2015 17:47:27 | ID: 110124

Answer this question

Martin Mucheleka, Finland

Citroen Xsara Picasso

I have a 2002 Citroen Xsara Picasso, the car suddenly will not start, went to inquire from the Citroen and I was told it is the battery, we pushed the car with a friend and it started. So I drove to a battery shop and they checked the battery which they said is just fine. The car did not start but when we push it starts without much effort. Once I turn off the engine it never starts anymore. I have gotten the Electronic Immobilizer fault only once. Please help and thanks for the help in advance.

Answers

Try your maxi fuses under the main fuse board in engine compartment John from Merseyside

I had this problem solved by replacing the starter! Martin Mucheleka from Finland

Submitted: 05/11/2015 13:59:00 | ID: 123163

Answer this question

Michelle, Yorkshire

Citroen C3 Picasso

When I turn the steering wheel I get a ping sound like a bell chiming momentarily any ideas? Had a new rack fitted a couple of years back.

Answers

Have you found the answer yet? I have had exactly the same problem with my Citroen and this was solved today. Unbelievable really, but the rubber floor mat had moved forward against the steering column, where there is a metal connection/clip. When turning the steering handle to the right the metal attachment was catching on the floor mat causing a pinging noise. Solution was to trim the floor mat. So take the floor mat out and go for a drive and hopefully all will be silent. Glenn from Dorset

Submitted: 07/12/2016 22:36:55 | ID: 137237

Answer this question

Iris Black, County Antrim

Citroen C4

The car won't start and is displaying Economy Mode Active - it was going perfectly well an hour ago! What could be wrong.Thanks

Answers

My Citroen c4 petrol auto won't start the economy mode is active Dave eglington from Essex

Been shopping car drove fine went top start all likes thee wnt turn over Jason Hancock from Nottinghamshire

Its manuel Jason Hancock from Nottinghamshire

Its manuel Jason Hancock from Nottinghamshire

Its manuel Jason Hancock from Nottinghamshire

I had the economy mode issue recently and searched online for an answer with no luck. The remote key had stopped working so decided to buy a refurb kit online to try to fix it. In the meantime I left the circuit board out of the key fob. When I tried to start the car I got the eco mode message and the engine would not start. I tried pretty much everything, disconnecting the battery, etc before, as a last resort, tried my partner's key...which is not a remote key. The car started fine. So, It could be a problem with the key. There must be a sensor within the key housing, or on the circuit of a remote that authorizes the key. When I put the circuit board back in the remote housing it worked fine. Just a thought that might save a lot of frustration, Rob from Kent

Submitted: 18/07/2016 20:01:09 | ID: 133626

Answer this question

Sven nilsson, Sweden

Citroen C3 Pluriel

Hi I can not open My rear Window at all. Does it exist some "tricks"? Sven sweden

Answers

I was having this problem a while back then I realised you can lock the back windows so they don't open, I must've pressed it by mistake, there's a button on the dash that looks like a window with a cross through it, try pressing this to see if you've possibly did the same as me lol hope this helps :) Fiona Gallacher from North Ayrshire

Submitted: 18/08/2015 17:10:11 | ID: 119988

Answer this question

Alan Smith, West Yorkshire

Citroen C3 Picasso

Got a 2013 C3 picasso when over 14mph the seat alarm keeps going off and lasts for about 2mins then stops but warning light stays on also it will do this everytime you stop and start the car it again.

Answers

You need to wear your seat belt to stop the alarm going off . If you are wearing your seat belt then its not registering that your belt is fastened so you need to check the wiring on the seat belt clasp, Also check your not putting heavy items on the passenger seat this activating the passenger seat pressure pad creating the illusion that you have a passenger that's not belted up james from Northamptonshire

Submitted: 07/01/2017 14:30:53 | ID: 137901

Answer this question

Pete James, England

Citroen Berlingo Enterprise 2012

My Citroen Berlingo Enterprise`s handsfree microphone seems very quiet. I`m getting fed up with people saying they can’t hear me. What can I do?

Answers

Not sure on that, only on my phone every time I switch on Bluetooth I have to turn the volume button up on the phone (using the phone volume button of course) Julian Miller from Sussex

I have the same issue on my 13 plate Berlingo Enterprise, waiting to take it back for this and other issues. The earth lead on the bluetooth is routed incorrectly, and requires rerouting due to interference. Along with this issue, everytime I use my phone on a call, when the call disconnects, I lose the radio station i was listening to. And now since getting a new Galaxy s4 on saturday, the calls last 2 seconds then disconnect Darren Campbell from Warwickshire

Have the same prob dealer said HTC phone is not compatible. A list of what is would be nice. Kev from Sussex

Me and my work colleague have same problem with our Samsungs - nobody knows why Phil from Yorkshire

Submitted: 03/09/2012 12:43:41 | ID: 88027

Answer this question

Milena Milkova, Yorkshire

Citroen Relay

Hi, my light for "engine oil" flashing but I did change the oil a month ago and haven't drove more than a 100 miles . I was wondering if is that because I put in a bit thicker oil than usual one? Thank you

Answers

Just had the same thing, and as far as I know, if the engine oil needed replacing, you have the warning light. When you have replaced the oil, on start up the oil lamp flashes about 22 times, and then goes off. If this is the problem, it just needs to be re-set by somebody with the right equipment/. ie main dealer/Independant. John from Berkshire

oil light flashing when you start the engine IS oil service light warning.. it will flash four or five times... it needs to be plugged into diagnostic to reset OIL service light. You don't need main dealer to do this, just someone who has diag software that can talk to the citroen stuff.. not all systems can. I have the software and connections and did it on my 57 plate relay.. but in South Wales ! R Evans from Caerphilly

Submitted: 15/12/2016 18:50:47 | ID: 137395

Answer this question

steve gorman, Dorset

Citroen Relay

Hi, I wonder if anyone can help, I have just purchased a 2004 citroen relay 2179cc TD HDI..as soon as you turn the ignition key, even without starting it , the temperature gauge shoots to the top, right up there in the red. I am not a mechanic & dont have a clue why it does this as the engine has,nt even started yet, after driving any distance there is no evidence of overheating but the gauge remains right up there in the red ?

Answers

either a faulty sender unit, wiring short or the cluster is defective R Evans from Caerphilly

Submitted: 19/12/2016 11:33:17 | ID: 137451

Answer this question

Keith middleton, Ireland

Citroen Relay

How do i replace the rear lamp assembly in my citroen relay

Answers

inside the van there's a plastic panel on each side.. seven or eight screws to remove... behind that there are two larger fastenings to undo and remove the cluster.. don't forget to unplug the elec harness plug. R Evans from Caerphilly

Submitted: 21/12/2016 17:44:39 | ID: 137518

Answer this question

Ricki Lane, Essex

Citroen Relay

how do you remove the passenger seat/seats. i can see 2 bolts at the front base of seat but can't see how to remove anything at the rear of seat base ?? Cheers Ricki

Answers

the passenger seats if in bench form are held in place by two bolts through the floor at the front of seat. then go to rear and tilt the top of the seat backwards a little and slide the rear brackets forward and away from the mounting bolts which will remain fixed to the floor.. after the seat is out you can remove the rear mounting fixings R Evans from Caerphilly

Submitted: 08/01/2017 09:01:11 | ID: 137924

Answer this question

Jo, Shetland Islands

Citroen Xsara Picasso

Hi, my xsara picasso 2005 won't unlock the doors... Not with the key nor with the remote! Only the trunk. Can anyone advise? Thanks

Answers

try changing the c/l fuse or the c/l relay switch roy mckeon from Greater Manchester

Submitted: 22/12/2016 20:07:48 | ID: 137532

Answer this question

Mick, Staffordshire

Citroen Xsara Picasso

I've just turned the heater on and it's making screeching clunky sound it's been fine earlier

Answers

that could be the heater blower motor roy mckeon from Greater Manchester

Submitted: 29/12/2016 19:07:51 | ID: 137673

Answer this question

Geoffrey Raspin, South Yorkshire

Citroen Relay

Hi my van keeps cutting out if i go about a mile n over 2000rpm..Starts everytime after it stops then does it again..Ive changed injectors fuel filter. hp pump pressure regulator..Fuel pressure sensor...No fault codes coming up when on diagnostics...Took ecu out n checked n refastened back to wing.. Only 2 things can think.of next are hp fuel pump and intank fuel pump...Plz help.as running out of ideas

Answers

Hi have you managed to sort out the cutting out issue as I have the same issue and am leaning towards the egr valve or fuel filter housing help martin from Derbyshire

Submitted: 03/01/2017 11:48:20 | ID: 137748

Answer this question

Mike, West Sussex

Citroen C5

On return from 10 days hol., battery utterly dead. Opened n/s front door with key and put charger on. immediately alarm started sounding, and kept starting and stopping, even after disconnecting battery. Eventually alarm stopped, and battery now on charge, with both leads disconnected. When fully charged, when I reconnect, is alarm going to re-start, and is it true there is a complicated procedure to follow?

Answers

To answer my own question - you just reconnect the (fully charged) battery - probably negative lead first. The alarm will sound, but you just insert the ignition key, and it will stop. You than switch on, but wait for about a minute for the system to re-set, before starting the engine. You then re-set date and time etc., as required. This answer came from the owners handbook ! And it works! Mike from West Sussex

Submitted: 03/01/2017 21:03:17 | ID: 137782

Answer this question

Jessica, Luton

Citroen C3 Picasso

I'm trying to put diesel in but there's a white thing blocking where the Diesel pump nozel goes and won't allow me to put any in please help what do I do

Answers

Check it's not a petrol engine. Alan Shaw from Bedfordshire

Submitted: 22/06/2016 23:56:50 | ID: 132901

Answer this question

Julie, Greater Manchester

Citroen C3 Picasso

I have a c3 picasso 2011 . My STOP braking system fault light has appeared twice in the last week only happened when i brake I am turning a corner ... any thoughts? Could it be brake fluid?

Answers

You could try opening the bonnet & checking brake fluid level. If it's low, top it up & then see if fault reoccurs. Alan Shaw from Bedfordshire

Submitted: 06/12/2016 11:12:51 | ID: 137200

Answer this question

Louis C Dilke, Essex

Citroen C3 Picasso

my airbag light is on any ideas@

Answers

check the wiring connections under the passenger seat. Alan Shaw from Bedfordshire

Submitted: 29/12/2016 14:25:19 | ID: 137668

Answer this question

CHRIS BEXLEY, Kent

Citroen Dispatch

My battery light comes on when I switch off, now the battery is charged the dash lights come on but start is dead and lights /indicators are dead. Can anyone help?

Answers

I have the same problem the signal wire to the starter is earth instead of live there must be a broken wire or bad earth I will be back at work the mora I will let you no how I go James from Kent

Submitted: 11/01/2015 18:45:00 | ID: 109371

Answer this question

Nicholas Barfield, Derbyshire

Citroen C3 Picasso 2009

Seeing James Campbell’s and Sue Parrish’s posts about Citroen C3 Picasso underbonnet fuse box issues, I’d like to know if other C3 owners can report similar corrosion problems? Our 2009 09 C3 Picasso HDi started to behave very erratically a couple of months out of warranty: lights failing then coming back on; engine management SERVICE light flickering then coming on solid; central locking system playing up. It was finally sorted by a patient, resourceful auto electrical engineer who identified lack of continuity on a couple of circuits due to corrosion in the purple (stamped ’MARRON’) socket in the fuse box - so bad that when he unplugged the wiring loom connections, three mini-pin connectors remained in the relevant loom terminal. Luckily he was able to remove these, saving us the cost of a new loom, but a new fuse box and labour still came to over £160, which I’m hoping to reclaim from Citroen if I can show that water ingress that causes the corrosion is a design fault. Anyone had these same issues? (1.6 HDi 90 VTR+)

Answers

I was interested in the threads I found on this site as I have been verbally diagnosed with water penetration in the fuse box with subsequent replacement of the damaged wiring loom under warranty on my C3 Picasso 1.6 HDI. Worried about it as not a unique fault and a potentially design fault and safety issue, I contacted VOSA and filled in a report. The officer contacted Citroen UK which assured VOSA that no such fault existed (water ingress) as my report to Citroen UK from Citroen Reading does not mentioned water ingress, only some corrosion found in the fuse box. This may explain why there is no easy answer for the many owner chasing intermittent faults Dominique Tilquin from England

Wonder if my problem is related. My 2010 C3 Picasso’s rear lights have both stopped working, and there is moisture inside one of the plastic covers. I am planning to try changing both bulbs, but is there also a separate fuse I should change? Jane Snook from England

Hi. Had similar fault but started as a side light not working. Turned out to be water ingress in fuse box in centre multi plug labelled maroon. Wiring loom and fuse box replaced for £1k and all probs stopped. Citroen paid half but now 4 months later same problem again with headlight not working. Multi plug in fuse box corroded and wet. Rest of fuse box and connectors are bone dry. This is prob a design flaw. What happens if it’s a major circuit that cuts out??? Very dangerous and I’m very unhappy Nick from Scotland

Update. The cause is now being diagnosed as the washer pump sending drops of water up the wire and into the fuse box hence the lack of water damage anywhere else in the fuse box Bon from East Lothian (Haddingtonshire)

Similar problem with 2009 C3 Picassso. Side lights not working, one headlight not working. Traced to a corroded ECU multiplug a result of by water ingress in wiring loom caused by a failed washer pump. Citroen main dealer quoting £1,428.99 (why the 0.99?) to repair with a new fuse box, new wiring loom, new washer pump and 10 hours of labour. So a minor leak in a washer pump does £1,400 of damage - this is (a) bad design and (b) a safety issue if water can get into the loom and effect all the ECU functions. Currently discussing the matter with Citroen Customer service. Would be interested if anyone has secured a decent response from them Andrew Diston from England

I've just had the same issue with a '59 HDi C3. Water from a leaking water pump has got into the wiring harness and damaged the fuse box (and presumably the electronics). The issue manifested itself in the ESP fault light coming on. I intend to follow this up with Citroen UK as its clearly a design fault that they have been aware of for some time. I will ask the Citroen main dealer doing the repair if procedures have been put in place to prevent the problem arising again. In any event I intend to request that Citroen bear the cost of putting right their design fault. I may not have much luck! John Roberts from Cheshire

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

My 2010 C3 HDI 1.6 has water damage and needs a new fuse box and loom as plugs severely corroded. Headlights stopped working so I took it in for diagnosis and got this news. Quote for repair was enormous. Very disappointed that a car of this age with 30K miles has such damage. Clearly a design fault. Not contacted Citreon UK but given others` experience not sure it will be worth it! Chris from Greater London

Hi Chris. If you have went to Citroen dealer they will no doubt charge the earth and want to change everything, YOUR PAYING Do as I did-go on E.bay and order from there,its an easy job to change the fuse box. I done it in under 1hour and did not need to change wiring loom. The other way is purchase fuse box on eBay then take both car and box to local garage It won't take them long to carry out the work. Hope it works out martin nicholson from City of Edinburgh

This is not an answer but a comment. I've already detailed my fuse box water penetration fault in a previous message and would like to update readers . I complained to Citroen UK on the basis of design/manufacture/installation fault in allowing water to enter wiring loom and thereby into the fuse box/electronics; that the fault is common; that they know about the fault and have not changed anything to prevent the problem occurring. Their response was bland and effectively "tough" its out of warranty; they suggested contacting the Motor Codes, an industry funded "ombudsman". The Motor Codes contacted Citroen and the reply was more interesting: Citroen denied I ever contacted them; they denied any record of the garage who carried out the repair doing so, they denied that anyone else have suffered any such fault, they denied any design/manufacturing fault but indicated that "in an old vehicle deterioration can occur due to a number of factors outside their control". The car is a '59 plate - within the 7 yr warranty of other manufacturers (an indictment by Citroen about how they view their vehicle longevity and customer care) Obviously I am not satisfied and am exploring the next step to recoup my expenditure. One consideration is Small Claims Court on the basis of the components are not fit for purpose. I wonder if others have pursued a manufacturer by this means, or know where to go for further advice ( I'm going to visit CAB) I am also interested in the number of people who have suffered this fault - suggestions of sites with other names would be appreciated. Does anyone know if a Facebook page could be used to reach a wider audience for example. John Roberts from Cheshire

I bought a 2011 C3 Picasso (21,000 miles) only three weeks out of warrantee that has suffered a similar problem. Failed water pump with water finding its way back into the fuse-box corroding wiring loom connections. I am asking Citroen to cover this but they tell the dealer they will not as the car is second-hand. I intend to write to Citroen asking them to reconsider and if they refuse I will seek ways to pursue a claim. I think that the problem might justify a recall of the C3 Picasso range as a failure of the electrics whilst driving could lead to fatalities or serious injuries. Paul Briggs from Bath and North East Somerset

Having followed a similar series of cases on a C3 Picasso forum ( http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ), I asked the Telegraph columnist 'Honest John' for some advice. His reply was quite blunt and succinct; get the repair carried out at the supplying dealer, and then sue them using the small claims track of the County Court. Black Cherry from Devon

Martin Nicholson, any chance of a link to that eBay fuse box, please? Also, did you have any issues such as requiring to reboot the ECU or other electrical malarkey? Thanks. Black Cherry from Devon

http://www.ebay.co.uk/itm/GENUINE-CITROEN-UNDER-BONNET-FUSE-BOX-C2-DS3-C3-PICASSO-C3-MK-1-2-3-/251691277412?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item3a99f81c64 Hi, here is the link, it costs £48 plus £5 postage, it fits Picasso C3 as well as Citroen C3. I had no problems after connecting a new fuse box, all working well. To assist in removing and fitting the fuse box it is easier by removing the battery first. Good luck martin nicholson from City of Edinburgh

Another mention here: http://www.autoexpress.co.uk/citroen/c3-picasso/61747/used-buyers-guide-citroen-c3-picasso/page/0/2 Black Cherry from Devon

And here: http://www.honestjohn.co.uk/carbycar/citroen/c3-picasso-2009/?section=good Black Cherry from Devon

Hi. Sent ebay thread last night, noted tonight it`s still not showing? What to do is go on eBay and put in under bonnet fuse box Citroen C3 - two boxes will show, both fit, choose the £48.9 one + £5.00 POSTAGE. If doing the job yourself remove the battery first, makes it easier to access area, Martin martin nicholson from City of Edinburgh

Thanks Martin - I think I've found it. Are there any other issues to look out for - ie: any problems with rebooting systems afterwards? Is it 'simply' a case of unplugging all the connectors, junking to the old fuse box and sticking in the new?! Any 'weird' connectors there?! Thanks again. Black Cherry from Devon

No. everything went straightforward. Unclip the three connectors, pulled out the two cable connectors. The tricky bit is unhooking the clip under the fuse box, hence the reason for removing the battery. There are three areas that hold the inner fuse box in place, two are at the top and the one below. There is also one thick black power cable on top, remember to remove that first. Before you replace the new box, check the connectors first to make sure the old rusted pins are not stuck inside, if they are you can remove them, its a bit tricky but they will come out. Once it`s all connected back up, all will be fine, no need to reboot. You will have to reset the radio/DVD player and any setting you have on the dash memory. Good Luck, hope it goes well martin nicholson from City of Edinburgh

Thank you Martin - that is fantastic information :-) Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water(possibly/probably from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where Citroen dealers - fully aware of the issue - try to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this and his reply was unequivocal; "get the supplying dealer to carry out the repairs and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; (this site doesn't appear to allow URLs, so go to the Citroen Picasso Owners' Club (citroenpicasso org uk), then to 'Forums', followed by 'Technical Section for C3 Picasso'. There you will find a 'Hot' topic (!) called "Front Lights Not Working..." I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water (possibly/probably/certainly from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where a Citroen dealer - fully aware of the issue, tries to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this, and his reply was unequivocal; "get the supplying dealer to carry out the repairs, and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

This makes excellent reading: http://www.honestjohn.co.uk/faq/consumer-rights/ He also recommends using moneyclaim.gov.uk which is cheaper than Small Claims via the County Court. If the dealer doesn't play ball after you (almost certainly!) win, then I have heard that this makes recovery of funds easy... : thesheriffsoffice.com Black Cherry from Devon

https://www.youtube.com/watch?v=m87mGcY1jtA Black Cherry from Devon

There's a suggestion that Citroen have replied to official complaints to this issue by claiming it's all down to the windscreen washer bottle freezing and causing a micro-crack in the electrical plug to its motor. Guess what happens then? Yep, you power up the washers and this sends the leaking water up the electrical cable and all the way to the fuse box on the other side of the engine. Ergo, it ain't THEIR fault - it's down to owners not using enough anti-freeze in their wash. So, C3 Picasso owners, be prepared for a £1,400 bill if you allow your washer bottle to freeze. Whilst this is a 'plausible' explanation for the cause, there is clearly something amiss when such a small issue as a frozen washer bottle can seemingly lead - on many dozens of cars - to such astonishingly expensive damage. And there would also appear to be something strange going on that allows enough water to pass the best part of a couple of metres - and against gravity - along a wire! What mysterious force is at work here?! Black Cherry from Devon

An update on the issue of water ingress into fuse box/ associated electronics- Citroen C3 Picasso. I have up to now pursued my claim with Citroen UK (to no avail) but, following advice from Honest John, I should take up the issue with the Retailer of the goods. I have written to the dealer basing my claim on supplying a component(s) unfit for purpose: I await their response. The response is predictable but I intend to take the matter via the Small Claims procedure. The last post from Black Cherry does give more insight into Citroen's view in deflecting the blame onto the purchaser but there remains unanswered their glaring design fault of placing the washer fluid line in such a position that leaking fluid can travel along the wiring loom. Water and electricity should be kept apart is a fundamental design parameter I would have thought. Would you be happy to let Citroen's designers build an Electric Shower unit for example? It's commendable that followers here are giving help to repair the fault cheaper than going to the dealer but what about more of us taking them to task via the Small Claims online procedure? John Roberts from Cheshire

Hi John. Have you checked out this thread: http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ? It looks like this situation IS going to take someone to say 'enough' and carry out the threat of 'small claims'. There are two options - moneyclaim.gov which is an on-line service, or Small Claims track of the County Court. Pros and cons. The on-line system is meant to be cheaper and probably simpler, but I SUSPECT it'll rely purely on paperwork, so you'd have to get your whole argument fully sorted in one go. (That's a guess - it might not be like that!) So, I suspect that actually the County Court will be a better option in a case like this as I believe it'll allow some 'discussion' in front of the presiding officer. He will then judge what is 'reasonable', and I really think that Citroen can be made to look VERY unreasonable here on a number of issues; (a) it's a fault they DO know about. (b) It's a fault that's very common - one guy on that thread was told by ONE dealer they'd sold over 20 fuseboxes for that model... (c) It is not reasonable to have a design that can cause such costly devastation to an electrical system just because the owner MAY possibly have not used enough washer additive! (d) It is not reasonable for Citroen to have kept this information to themselves rather than helpfully informing all their car's owners to keep the washer bottle well 'additived'! etc etc. What stage are you at now, John - have you had the repair carried out yet? If so, was it with the selling dealer? And how much did it cost? Good luck - keep us posted! Black Cherry from Devon

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

Hi Tony, thank you for your comments, above - they add a great deal to the discussion. I am one of the victims of this fault. It recently cost me a punishingly expensive £1,400 to have the whole harness, fusebox and (£20) pump replaced. Do you have any evidence that the pumps themselves are defective rather than the problem being caused by poor maintenance on the owners' part? Even if the owner did fail to maintain the pump correctly (although how one does is a mystery as there are no instructions in the handbook and the pump's failure would require its replacement) how can it be that it can squirt water up the wires into the fusebox? This basic design cock-up should have been corrected by Citroen (and, you say, Peugeot) years ago. You say you have your own method of stopping the water from pumping up the strands of wire - I'd love to know what it is so that I may prevent this happening to me again. Also, have you any tips on how to spot early the thermostat sensor leak which might cost me an additional £2K? Maybe the sensor needs to be replaced at regular intervals in the servicing schedule? Happy New Year to you and your team. Paul Briggs from Bath and North East Somerset

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

I have a 2010 C3 Picasso and I have paid nearly £700 in the last few months for fuse box replacement. I still had trouble with the service light flickering on and of so I took the car to my local main dealer where it is at this moment. I had the devastating call this afternoon telling me that I have to have the Windscreen washer pump replaced and the engine harness replaced. The cost being £2.000. Utterly distraught, I cant sell the car as it is, I cant use it as it is. The mechanic asked Citroen for a goodwill reduction but they have flatly refused. I don't know what to do, I know nothing about cars!!! Lynne. Lynne from Essex

I think that this problem probably stems from converting a LH drive design to RH drive, my daughter has had the same problem with her 5 year old RH drive C4 Picasso with a 3000 pound repair bill. I got very worried as I have a 2011 C3 Picasso, but I live in Spain and mine is LH drive, the screenwasher and pump are on the left ( standing in front of the car ) and the fuse box is on the riight, well away from each other. Alan from Spain

I think that this problem probably stems from converting a LH drive design to RH drive, my daughter has had the same problem with her 5 year old RH drive C4 Picasso with a 3000 pound repair bill. I got very worried as I have a 2011 C3 Picasso, but I live in Spain and mine is LH drive, the screenwasher and pump are on the left ( standing in front of the car ) and the fuse box is on the riight, well away from each other. Alan from Spain

The Washer pump is also on the L/H side looking from the front on R/H drives cars and the fuse box is on the R/H side at the opposite side of the car so the problem is nothing to do with being converted to R/H/D it is simply caused by the washer pumps going faulty and leaking water up past the terminals and pumping the water up the strands of wire up the inner wing, across the bulkhead and across to the fuse box. The washer pumps could not be any worse quality if they were made in China for £1.00 each. Tony from South Yorkshire

I suspect Tony (South Yorkshire) is right. This has nothing to do with the 'drive' of the car. It is 'simply' an issue of the water in the windscreen washer bottle finding its way to the MARRON plug in the fuse box, and causing carnage once it's there. HOW the water gets there, I dunno. Theories range from it being 'pushed' there by the washer pump, to it being 'drawn' along by electrical 'pull' - electro-Osmosis OrSomethingOrOther. This issue is shared by some Peugeot models, which are - of course - near identical to Citroens under the skin. The ultimate CAUSE of the problem, however, is unconfirmed, afaIk. The 'best' theory is that the water in the washer pump freezes, whether that's due to lack of anti-freeze, I dunno - and the resulting expansion causes the washer case to split. This then allows water in to the electrical plug area, and it is then 'transported' along a 1m+ length of cable to the fuse box. Citroen can then try and shout "Foul! It's YOUR fault for not adding enough anti-freeze." Whereas car owners are justifiably claiming there must be a 'design fault' that allows such a minor misdemeanour to cause up to £2 grands worth of damage to the leccy system. Citroen MUST know about this - it's all over the internet, and many dealerships have been tackled on it - but are simply shrugging it off. It'll take a legal claim by someone to make them sit up and listen. Black Cherry from Devon

Hi all, Just found this thread - I received the bad news about my 2010 Citroen yesterday with it's "random/freak accident" washer leak that has allowed water to penetrate the fuse box (engineer found it because side lights weren't working as drove into work area for it's small service). Current estimate of works from Citroen dealer is £1,200-£1,600 - to replace the entire fuse box, presumably the engine loom and the washer pump. The Citroen dealer has been asking Head Office for a % discount for this because of car history/service record/etc. Waiting to hear if they'll do this. So, reading this message thread, it's quite obviously not as "random" as they make out? Anyone that's been through this - do you recommend contacting Citroen Head Office directly? This will then add to any court evidence. I would be interested to know if anyone has progressed to the court stages as yet - in case this is something that I have to deal with. I'm definitely unhappy that even if I go ahead with repairs - I'll be left with a car that this can happen on again... Em from Bristol

My wife's C3 Picasso seems to be suffering from the common fault of water getting into the main under bonnet fuse box. Having read the reports on this website I decided to check the fuse box and lo and behold there was moisture that had rusted away several pins that was obviously the cause of no lights and other issues like engine management light occasionally flashing on. I have noticed that several pins are stuck in the connector block. Do hope that they will be easy to remove when I start on the replacement. I few observations so far that may be helpful to others. 1. There were 2 possible fuse boxes available according to my local dealer both like identical. It appears that the more recent models with daylight running lights is the one model while my wife's is the other HW designation. The VIN No. was unable to identify which was the correct one and neither did 2 further tel. calls to other Citroen dealers. One dealer actually said take both and try each. Oh yeah. Eventually several calls to Citroen UK and a 5 day wait provided me with the supposed correct HW model as the correct one for my wife's car. Since this one is almost £200 from the dealer, while incidently the one for cars with daylight running lights and some other extras is about £70. Makes sense, yeah. 2. Anyway I sourced a new one on E-bay for £90. I thought before it arrives I would check out the washer pump as this seems to be the suggested cause. I have some observations that may help. 1. Why does Citroen insist on using 3 different fixings that require 3 different tools to remove the plastic wheel arch liner? 2. I observed the pump for signs of water when it was in function, nothing appeared to me wet. BUT I took the electrical connector off and noticed moisture BUT beware I'm not totally convinced that is where the fault lies as when I looked up in the wheel arch I noticed drips of winscreen washer liquid dripping from the rubber tubing near a connecting join between 2 pieces. So folks could this be a cause of water dripping down onto the electrical connector rather than from inside the washer pump. I shall buy a new pump and fix the join before a new fuse box is installed. Hope this helps someone other than my wife who hopefully will get her car back soon......when she stops nagging....! NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Sad to say I have found out I have the same issue. Thought I would give changing the fuse box a go before I had to spend £1300 on a complete repair. Can anybody give me the heads up on how to get those little pins out of the marron socket? I have already managed to locate the damage and my nails are getting wrecked. Help appreciated. Fio from Wiltshire

Similar issue with C3 Picasso, no electrical faults that i can find yet but the Service Light came on intermittently and now permanently. Assume my it's the fuse box and it will go eventually. Took it to my Citroen dealer and they could find no faults but couldn't turn the Service light off (they suggested disconnecting the battery overnight to reset the management system !) Was thinking about trading it in anyway, this has now hurried up my decision as i' don't want a 4 figure bill ! Goodbye C3 Picasso, it's been fun but I won't be buying Citroen again ! BRIAN from Caerphilly

I have this problem, the washer pump/bottle splits and the water then leaks into the fuse box and down into the harness. I am currently being told by the dealer to go to a scrap yard to get a connector for the harness to the fusebox, or I will have to pay £400 for a new harness and the same again for labour. IT also happened to my husbands C3 back in 2014. I have spoken to Citroen who offered 20% as my car is 5 years old. but they have said it is not a know issue (I have since sent them the link for this page :)) I am now having to try and source a connector so they can cut my harness and solder on a new plug....... wont be buying a Citroen ever again! Mel from West Midlands

i got a 60 plate c3 i have had it 6 months it has 17k on the clock bought it of my mother in law after father in law passed away .i noticed the window washer is not very good as will not pump water up the screen .noticed last night the side light is not working changed the bulb still not working. now heart broken reading this as it all fits with thes same problem . stuart from West Midlands

Submitted: 13/12/2012 15:12:41 | ID: 65463

Answer this question

Karoly, Hungary

Citroen C2

Hi there, I have C2 1.6 VTS, with manual gearbox. I have a problem, sometimes the engine won't start, no trouble code, or nothing. But if I push a little bit the gas pedal same time when starting the car, the engine starting up, but lagging for some seconds. The bigger problem is sometimes the engine stop, and write "Anti pollution failure". I was check the trouble code, misfire in the cylinders. I was changed the coil, sparks, crank sensor, thermostat temperature sensor, and of course, everything is genuine. Now I'm faithless, because in the citroen service just say: drop my car to the trash. So nobody can help me.

Answers

Hi mine did the same it was a injector changed that and has been fine don't forget injector 123 are 321 they go backwards as car is not English hope it helps Kathy from Middlesex

Thanks Kathy, I will try. Karoly from Hungary

Submitted: 10/12/2016 22:37:02 | ID: 137302

Answer this question

Craig Hall, England

Citroen Xsara Picasso 2005

Hi, can anyone help? My Citroen Xsara Picasso`s engine light just came on and it says "engine fault" on the dashboard but is still running fine. Does anyone have any idea what is making it do this? (1.6 hdi)

Answers

Might be some build up on the fuel sensor, probably needs the redex deisel equivilant. I’ve have the same on mine for 18m with no problems Andrew Gough from Worcestershire

My light comes on if I hit water in the road. After a day it goes out billy billy from England

It will be the copper injector seal, had the same problem on my 2ltr hdi Gary Murdoch from Lancashire

By sheer chance I solved a similar problem. It appears that unless you use your Air Conditioning regularly this can happen. It actually tells you in the User Manual to operate the Air Conditioning about once a month to prevent this happening. Ron from Cheshire

By sheer chance I solved a similar problem. It appears that unless you use your Air Conditioning regularly this can happen. It actually tells you in the User Manual to operate the Air Conditioning about once a month to prevent this happening. Ron from Cheshire

I had same problem. I checked it out with diagnostic, found to be the EGR, cleaned then it was ok. Hope this helps. david47 from Lancashire

I had same problem. I checked it out with diagnostic, found to be the EGR, cleaned then it was ok. Hope this helps. david47 from Lancashire

Had same problem on my 2003 1800 Picasso, the engine light kept coming on an it said engine fault also it went into safe mode stopped and restarted all fine for about 5 to 10 miles. put on fault machine came up as 02 sensor 2. but by just changing fuel filter solved the problem, it was a cheep fix for a fiver, hope this helps Fred O from Tyne and Wear

The qengine management can come on for a whole series of reasons.... picassos ecm is connected to air con. Cam shaft sensor. Power train (injectors/common rail), maf (mass airflow sensor) aux sensors ( a lot of engine parts poweredcby your alternator during the running of your car glow /spark plugs. things like air bag. Traction control (ecm) are displayed separately on the picasso digital dash. Get a garage or someone to read the engine fault codes the obd2 connection in picasso is located next to fuses in the xsara picasso Stuart from Durham

Submitted: 17/07/2012 11:19:26 | ID: 87422

Answer this question

Ray, Essex

Citroen Xsara Picasso

I have a 53 plate Xsara Picasso purchased from new. Last September at service the timing chain was changed at 105,000miles. Drove over to a Spain and one day the car lost power and stopped. It would not start straight away. After 10 mins however started and drove okay, but engine management light came on. Next day took to Citroen main dealer in Spain. They did diagnostics and together with ODBC faults, P0340 and P0400 there was a brake light fault! They fixed these faults, cleared the engine management light and all was okay - for approx 25 miles when engine management light came on!! Took back to Spanish garage who checked settings, cleared the fault light and sent me on my way. Next day, 25 miles later the fault light came back on again. Brought car back to UK and took it to a Citroen main dealer. Explained the problem, they charged £65 for diagnostics test, rechecked timing and sensors, cleared the fault light and told me all was okay. 25 miles later engine fault light came on again. Have since had car back at local service garage twice to recheck timing and sensors. But each time I leave garage 25 miles later the engine fault light comes on!! This is really frustrating!!! This week after a 2 wk wait for an appointment I took the car to the local Citroen main service centre in Essex who assured me that if I paid for a diagnosis they would be able to give me a report on what needs to be done to repair my car. The diagnosis highlighted faults P0340 and P0400. The engineer explained that if they checked the timing it MIGHT sort out the problem, failing this, if they checked the timing sensors and exhaust gas sensors this MIGHT sort out the problem!! The cost of their repairs costing me £1000. After I reminded them that these had been checked already both by Citroen garage and independents they advised that MAYBE the problem may be with the ECU!! They obviously don't know! Has anyone any similar problems?? How were they resolved? Remember the car is running okay for past 10 months with the irritant of an engine fault light illuminated. As I intend giving this car to my daughter, is it likely to break down?? I would rather scrap the car than to give her an unsafe vehicle. Any advice please would be appreciated. Thanks

Answers

I have the same problem, I have been driving with the engine fault light illuminated for more than a year. It goes off at times and then comes back on. It feels as if there is no power to the car and is difficult to reach 70mph. However it is good at keeping me within the speed limit. I have had the diagnostics done three times but never have come up with anything. It is regularly serviced and is still running. The mechanic said it is probably just an error on the electrics but told me to carry on driving it until it becomes a problem which it isn't as yet. Helen from Lancashire

I have had the same problem. I had found how to erase the fault message and make the car work properly. If I remember well that was the procedure: Switch off the engine and take out the key. Put the key back in and turn it on but without starting the engine. Then turn it off and take the key out. This must be done five total times. When you finish this start the engine and the engine fault light must be off and the car will work ok. This doesn't solve the problem permanently though. After searching it with a couple mechanics we found the problem. It's the electronic pump spray accelerator (if i translate it right). It costed me about 150€ two years ago. Hope I helped somehow! Bill from Greece

Submitted: 23/08/2014 19:59:01 | ID: 102003

Answer this question

wendy, North Somerset

Citroen Berlingo

hi there i bought my van about 6 months ago for my work, once twice a month i had trouble getting it out of or in gear ,, yesterday on way home i could not get in or out so to get home give it a bit of force, my son came to have a look when you start in gear car its moving itself, if i start and try put in gear it wont, and then the cable come unattached from foot pedal, i have managed to put back onto pedal but cannot get it out of gear please please can any one help, i live in the country and have no one to help, thank you all

Answers

Your clutch cable has either snapped, or more likely is that the automatic adjuster has collapsed. You are going to need someone to fit a new clutch cable, I'm afraid. Paul from Cambridgeshire

Submitted: 20/12/2016 17:41:36 | ID: 137489

Answer this question

dennis, Hampshire

Citroen Relay

changed fuel filter following MIL light showing on acceleration now experiencing a reduction of power when passing 2000 rpm

Answers

Hi I'm not a mechanic but do look after my own Citroen van like brakes and service etc. I had the same problem after changing the fuel filter!! Took it to be diagnosed on laptop at a specialist ( actually 3 specialist) they all said to change different sensors around the fuel system it didn't help! (The problem or my wallet) took it on myself by disconnecting the electrical plug on fuel filter scratched all terminals with tiny screwdriver & tightened female terminals with pliers then cleaned with a can of electrical cleaner & Bingo problem solved?? Tim from Essex

Submitted: 03/12/2016 21:05:20 | ID: 137140

Answer this question

Kim O'Connor, Surrey

Citroen C3 Picasso 2009

How do I turn off the orange external light on the instrument panel? It looks like a taxi sign on my Citroen C3 Picasso? I’ve gone throught the owners handbook but can’t find anything other than the directions on using the instrument panel for inside the car, but nothing about the ’orange light’ that can been seen externally.

Answers

You can’t turn it off without dimming all the instrument lighting. The handbook does tell you how to dim the speedo. Baz Perkins from Worcestershire

I have the same problem but haven’t got a manual. How is this dimmed? Francesca Blake from Bedfordshire

As far as I know, it can't be dimmed because it's the back of the digital display screen. If you notice, on a very bright day, the screen seems to be backlit during daylight hours when no lights are on. Is it a problem? I can't see it when driving, and had forgotten all about it until I saw this post. Nobody has ever mistaken me for a taxi ! I suppose if it bothers you so much, cut out a piece of grey or black card and put that behind the display. Dave Binks from Leicestershire

As far as I know, it can't be dimmed because it's the back of the digital display screen. If you notice, on a very bright day, the screen seems to be backlit during daylight hours when no lights are on. Is it a problem? I can't see it when driving, and had forgotten all about it until I saw this post. Nobody has ever mistaken me for a taxi ! I suppose if it bothers you so much, cut out a piece of grey or black card and put that behind the display. Dave Binks from Leicestershire

I have certainly been mistaken for a taxi more than once and it does bother me as I rarely see other cars at night , some of which must be C3 Picasso cars, displaying this phenomenon. The manual say nothing other than that the panel is translucent meaning that it allows light through, when it is daytime without using powered lights. The Citroen dealer was no help though I suspect they must know that displaying inappropriate lights on a car at night might be construed by police as suspect and possibly illegal. Putting a backing on the outside of the car could work at night but would not be helpful during the day I guess owing to the translucence needed.. Chris Lonergan from Greater Manchester

We have the same problem. I am sure it would be very distracting at night driving towards the car with the light that shines out from the panel. Can't see when these other comments were posted, but just wondered if anyone has come up with an answer. Amanda G from Monmouthshire

I have just bought a Picasso and after 1 day, this annoyed me so much that I have put some black card over the light. Everything else works fine with card in place. Durham Man from Durham

Submitted: 07/01/2013 14:13:47 | ID: 67121

Answer this question

Bob Martin, Kent

Citroen Nemo

Changing glow plugs . Info on doing so please..Citroen Nimo estate .thanks

Answers

Need to know year as the engines are not all the same. Michael from Antrim

Citroen Nimo on a 10 plate 1200cc reg glo60hbx. Change glow plugs garage said they could possibly snap , how difficult please ... And also change all four ..thank you ... Bob Martin from Kent

Submitted: 06/12/2016 08:50:08 | ID: 137198

Answer this question

ian lockley, Nottinghamshire

Citroen Relay

Hi 12 months ago I purchased campervan conversion with 12 months mot . Very pleased with it except except when i collected it the SRS light was lit. No luck with dealer regarding repair. Would this model of had seat belt wiring ? its been fitted with 2 swivel seats. cannot see any seat wiring . except an orange coloured plug with 2 pale blue wires leading into it, possibly from a double seat application as its near the center. where else should I look. Any help very much appreciated . rgds. ian

Answers

The Relay is fitted with two seat belt pretension buckles on the passenger double seat .I am converting my van and have fitted a single swivel seat but you can not unplug the double seat leads without it sowing a fault. What you have to do is fit a resister to the leads or as I have done leave them coupled and put the seat belt buckle behind the plastic step cover. Dave from Greater Manchester

Submitted: 07/12/2016 23:46:05 | ID: 137244

Answer this question

Andre, Vale of Glamorgan

Citroen Nemo

Hi The audio equipment is stuck on VOICE??? How do I reset it I have tried holding down buttons for a while nothing seems to happen Thank you Andre

Answers

Disconnect Battery for 30 Seconds to reset everything. Should fix your issue. Michael from Antrim

Submitted: 05/05/2016 22:28:46 | ID: 131202

Answer this question

Daniel, Kilkenny

Citroen Nemo

Quick question a yellow warning trianglelight came on and it says parking help unavailable what does this mean thank you

Answers

Means there is and issue with your parking sensors. Sometimes the unit/module that runs this gets wet some how and ends up being faulty. You could try seeing if the connections are good. If this is not the case you might need to replace the sensor unit. Michael from Antrim

Submitted: 05/10/2016 09:28:54 | ID: 135726

Answer this question

Ilan, Israel

Citroen Nemo

Hi, I wonder if someone can tell me if there was any recall or serial failiuer in the engine of these cars. I have a car with 80,000 km and the engine failed. I asked a bit and found that these cars are manufactured by Fiat and they suffer from these kind of technical faults. The car was taken care of according to the maintanance instructions. Anyone have some information about this subject or issue? Thanks, Ilan

Answers

Joint adventure with Fiat, Peugeot. and Citroen. Not all the engines are the same size. Depends on the year. Mine is a 2010 1.4 and has 106000 miles and runs great. Need more info as to why your engine failed. Michael from Antrim

Submitted: 20/10/2016 15:25:20 | ID: 136094

Answer this question