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John Harris, Hampshire

Citroen Saxo

2001 Saxo 1.1l obtained privately by me for my grandaughter. My daughter collected it today and drove it to their home. She reported that the battery warning lamp was coming on intermittently (mostly off) during the 200 mile run, half the journey with headlights on. No apparent relation to headlights on or off. Battery seems well charged at end of journey. Car was running well on the jorney. I am thiking loose alternator belt at best (but did not notice this when checking the car) or new alternator at worst. Advice on other potential causes would be appreciated.

Answers

I would take it to a garage and let them put a meter on the alternator to check if it is charging at the right voltage Gerry from Derbyshire

Submitted: 11/12/2014 22:00:04 | ID: 107745

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Ted Allen, Greater Manchester

Citroen Saxo

I have a 2001 saxo. Front near side wheel area, making a rumble sound, not wheel bearing Any suggestions what else it could be? Thanks

Answers

It could be the driveshaft bearing, you can buy new driveshafts on Ebay for about £35 Gerry from Derbyshire

Submitted: 06/12/2014 12:32:20 | ID: 107462

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Roger, Kent

Citroen Xsara Picasso

Can you tell me why my heater blower has stopped working and where is the blower situated in the car

Answers

Hi I had the same problem, my fan heater stopped working. To have it replaced cost few hundred pounds. So I read up and found out if you get a bit off wire about 6 inches long and go to the fuse under the steering wheel And take the fuse out for the fan blower, push one end off Wire in the slot and put the fuse back. Then with the other End off the wire connect it to the live wire to the Ignition. Your fan will now work. You just need to Remember when you turn the car off you have to turn The fan off yourself. Rc from West Sussex

Hi I had the same problem, my fan heater stopped working. To have it replaced cost few hundred pounds. So I read up and found out if you get a bit off wire about 6 inches long and go to the fuse under the steering wheel And take the fuse out for the fan blower, push one end off Wire in the slot and put the fuse back. Then with the other End off the wire connect it to the live wire to the Ignition. Your fan will now work. You just need to Remember when you turn the car off you have to turn The fan off yourself. Rc from West Sussex

Submitted: 14/01/2015 11:02:56 | ID: 109520

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paul, Kent

Citroen Nemo

fuel cut off unavailable how do i reinstate

Answers

Hi Paul, just wondering did you get this sorted? my van is doing the same thing and I've had the fuel filter changed to no avail. Just wondering what had you to do to sort same? John Trench from Ireland

Hi Paul, just wondering did you get this sorted? my van is doing the same thing and I've had the fuel filter changed to no avail. Just wondering what had you to do to sort same? John Trench from Ireland

Submitted: 12/10/2014 21:24:55 | ID: 104518

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david Williams , Caerphilly

Citroen C3

Hi my clutch pedal has started to make a clicking noise as its depressed any ideas please its a 2011 model

Answers

id take that to a garage asap as the clutch cable could be going. Michele Gull from Cheshire

Submitted: 29/12/2014 20:40:26 | ID: 108610

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Islam, England

Citroen C4 Coupe 2009

When I unlock my Citroen C4 Coupe it`s hood opens automatically or when I remove the key from the contact it also opens. How can I deactivate that option or is it a problem in the car?

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Hi Islam, I have a Citroen 2007 model and it`s doing the same thing. carlo from Namibia

Submitted: 05/12/2013 12:13:31 | ID: 58789

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James Hatch, Lancashire

Citroen C4 2006

I bought a 2006 Citroen C4 VTR in Jan 2013. All was fine until in Nov 2013 the car decided not to start. It would try and turn over and after trying 3 times, it would just click. I disconnected the battery lead as I was told that the computer on the car had to reset itself. I also tried both car keys at the time and still didn’t start. After a couple of days it started. This has happened 3 times now every 5-6 weeks and I cannot wait for this to happen again! Has anyone else had this problem?

Answers

Hi James, my Citroen is doing the same thing and it`s a 2007 model 1.6 petrol. Took it to a Citroen workshop but still no luck. carlo from Namibia

Submitted: 24/02/2014 22:27:32 | ID: 61362

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Len, South Africa

Citroen C4

My 2007 C4 1.6i petrol suddenly won`t start. Monday I went to work and back and Tuesday morning I could not start it. Battery is fully charged (1 year old). When turning the key to start, the engine is turning but won`t start. I tried to jump start it with my wife's car but the same story. It won`t even do a 'running' start off if towed. Central locking is working and headlights are bright. The central display on top of the dashboard (grey area) where speed, etc is displayed goes totally blank after the car is switched on. I replaced the battery terminals but no luck. This is the first time this happened since I cleaned the battery and terminals that were badly corroded a couple of months ago. One thing though is after the cleaning the language turned to French and no menu functions work to reset language, time, etc since then. Now it displays an INFO message"MODE ECONOMIE ACTIF '. I stay on a smallholding and am stranded as the closest Auto shop is about 15KM away. Any one with a suggestion?

Answers

Did you find a solution?? Mine is doing the same Kr Christine Christine from Denmark

Did you find a solution?? Mine is doing the same Kr Christine Christine from Denmark

Did you find a solution?? Mine is doing the same Kr Christine Christine from Denmark

Mine is also doing the same and it`s driving me insane. carlo from Namibia

Submitted: 03/09/2014 10:19:29 | ID: 102547

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Naz, West Midlands

Citroen C4

HiI have a problem with my car, when I try to start it the key clicks but it won`t start, after a few attempts it does. Can you tell me what the problem is, as it`s worrying me now?

Answers

It is the starter motor fuse, put a 40a in and it will be fine. Citroen put the wrong fuse in and after time once the starter motor has been worn in the fuse pops constantly Ben from Lancashire

Hi, I have a problem with my car, when I try to start it the key turns and lights go on but it won`t start. First I have to take off the battery terminal for 20 seconds then the car resets itself and put it on again and wait for another 20 seconds. Than it starts again. It`s starting to drive me insane. Please help. It`s a C4 2007 model and using petrol. Has 58,000 kilos on. carlo from Namibia

Submitted: 06/10/2014 09:43:46 | ID: 104131

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George Isaac, Wrexham

Citroen Berlingo Multispace

Where is the coolant level mark on my Citroen Berlin go!

Answers

The coolant header tank is on the left hand side of the engine bay [not to be confused with the washer tank also on the left hand side] It is quite a squat tank and the level is marked on the plastic moulding of the tank but can be quite hard to see especially if it is a bit dirty. Clean the header tank with a rag and any cleaning liquid suitable for use on plastics. You should then see the min and max levels. Tony from Hampshire

Submitted: 02/01/2015 15:34:04 | ID: 108772

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Dave Stewart, Hampshire

Citroen Berlingo Multispace

My Berlingo has a problem with the windscreen misting up on the driver`s side. It`s parked up, hasn't been used for a week and as soon as it`s wet or very cold half the screen is misted up (driver`s side). Sometimes the driver`s window mists up but not as badly. Is there a leak on the driver`s side or is this just normal for winter? Many thanks Dave

Answers

Not normal, look for leaks Tony from Hampshire

Submitted: 20/12/2014 07:58:40 | ID: 108172

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ken davies, Merseyside

Citroen Berlingo Multispace

my central locking buttons just keep jumping back up as soon as I try to lock it with remote fob . have to lock every door with key. any help please just bought this citroen thanks

Answers

I'd go for a chaffing/shorting wiring loom. Most likely place for wires to short to each other or to the car body is where the wiring loom enters the drivers side door from the main body of the car. Get access to this wiring loom and examine all the wire carefully looking for any damaged wires. If they all look OK repeat with the wiring loom on the passenger side front door [although this is less likely] Tony from Hampshire

Submitted: 22/12/2014 21:50:20 | ID: 108294

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j.hatcher Hatcher, Nottinghamshire

Citroen Berlingo Multispace

Can anybody please tell me how many wires are connected to there led display unit as I have no outside temperature showing ,I have checked the wires from my mirror censor (two black wires) but when I look at the connections at the back of the display unit there are twelve pins but only four are connected so I seem to think the censor is not connected .

Answers

When you say you have no outside temperature showing, is it just dashes where the temperature should be? If so the sensor has probably gone. Had to replace mine last year. As you have identified where it is located [underside of drivers side mirror housing, tear drop type panel] you will need to buy [from a Citroen dealer] a new temperature sensor. These come up with just the two black wires, so you will need to cut the old wires and splice in the new sensor. It doesn't matter which way round the wires are connected as the sensor is just a temperature sensitive resistor. Tony from Hampshire

Submitted: 24/11/2014 13:48:57 | ID: 106780

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Mike, Hampshire

Citroen Berlingo

Hello. Where are the sensors for the rear doors? When I drive I am continually made aware of a tone noise and the led panel which gives me the time and date will flash on and off at the same moment with a message, rear doors open, even when I close them firmly?Many Thanks

Answers

Haven't gone outside to check mine, it'd too cold out there!! but I suspect they are the same sensor that activates the door lights. It is a plunger type switch on the rear pillar of the sliding door. Tony from Hampshire

Submitted: 20/12/2014 11:14:13 | ID: 108179

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Pat dunn, Aberdeenshire

Citroen Berlingo

Why does my red stop light come on?

Answers

Because the Engine sensors are detecting a fault of some kind. You need to have it connected to a diagnostics unit to read the ECU and say what the fault is. Tony from Hampshire

Submitted: 24/12/2014 09:02:34 | ID: 108398

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Sydney Johnson , Shetland Islands

Citroen Berlingo

Lost keys I have another van for spares can I change barrel and black sorounding responder uint shill she start then ?

Answers

No, I think you have to have the key fob programmed to the car. Tony from Hampshire

Submitted: 28/12/2014 08:45:14 | ID: 108515

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Ian fretwell, South Yorkshire

Citroen Berlingo

My Berlingo unlocks on its own when it`s been left. I have changed locks on o/side & n/side and on the tailgate but not ignition. When I lock the car it sometimes unlocks almost immediately or other times hours later. Does anyone know what causes this and what can be done to fix it?

Answers

Haven't had this particular fault on any of my Citroens, but I have had it in the past on a FIAT [good engines lousy electrics!!]. Anyway, the cause of my fault was a shorting wire loom caused by some wire insulation wearing away. In my case the shorting/damaged wires were in the conduit of that the wiring loom runs in to get from the door pillar of the car body to the door [for the electric windows/central locking etc]. Now I'm not saying this will definitely be the fault in your case but at least it's a place to start. The door to start with, of course should be the drivers side door as that is opened and closed the most, so the chance of wires chaffing/rubbing away their insulation and shorting together is highest. [Mine was in the conduit of the drivers side door, wires not quite long enough so they were rubbing against the metal of the car body]. At least there are only the two front doors to check on a Berlingo! Tony from Hampshire

hi Tony thanks for answering my question but I have now exchanged my berlingo for a Picasso so now it is some one elses problem Ian Fretwell from South Yorkshire

hi Tony thanks for answering my question but I have now exchanged my berlingo for a Picasso so now it is some one elses problem Ian Fretwell from South Yorkshire

OK no problem, how old is the Picasso? I had a 2002 2.0Hdi that I clocked up 100000+ on with no problems, just make sure you change the oil/filter every 6000 miles [even though the service intervals are 12000]. Tony from Hampshire

Submitted: 05/01/2015 12:16:28 | ID: 108943

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dave, Essex

Citroen Berlingo

Is the headlight leveling motor wired direct to motor or via headlight conector and is there a relay for n/s and desperate relay for o/s as the o/s works OK but n/s don't and you can feel the o/s motor running but not the n/s

Answers

If you have a wiring diagram to hand, see which wire[s] as there might be more than one are the earth wires on the connector to the headlamp cluster/motor on the side that is not working. Then check with a meter that all the earth returns are low resistance with a multimeter. A common problem on Citroens [and many other cars] is that the earth return wires corrode, causing high resistance/open circuits and then that particular function will not work. If it is the case, it is often easier to just run in a new earth wire connected to a convenient place on the bodywork, than to try and trace where the wire goes to. If the earths are all OK check for a 12v supply. If you do not know which wire is the supply, fist check the connector on the side that does work with a meter and then compare the results when checking the connector on the side that doesn't work. Hope you manage to find the fault OK Tony from Hampshire

Submitted: 16/01/2015 23:47:19 | ID: 109699

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colin neal, East Sussex

Citroen Berlingo

central locking works to unlock but will not re lock unless i use the key any one now why this should happen i have renewd the battery in the key.but does notseam to have made no differentspleas some onehelp me????? REGARDS C NEAL.

Answers

You might [or might not!] want to read this...... http://philsworkbench.blogspot.co.uk/2013/03/citroen-berlingo-keyfob-fix.html Tony from Hampshire

Submitted: 10/01/2015 12:57:23 | ID: 109284

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david c, Greater Manchester

Citroen Berlingo

Hi I have a citreon berlingo 1.9 D its regularly serviced every 5000km air filter / oil filter etc. it struggles up big hills and i just wanted to know i was able to get more torque out of it, if i put a K&N filter on would that make a difference or not or would I have to change the cam to a high lift cam? Also is there a 6 speed box available? Thanks

Answers

Unfortunately, the 1.9D is a normally aspirated Diesel and only produces 69 BHP compared to 90-110 for the Hdi [turbo] models, so you might find it will struggle especially if heavily loaded. I don't think any after market mods are going to help your 1.9D [with that I mean I do not think your extra outlay in money will be worth the results you get] What it is though, is an older generation Diesel Engine, that will go on forever will regular oil/filter changes. Never seen a six speed on a Berlingo, so I suspect it's not made Tony from Hampshire

Submitted: 27/12/2014 21:40:31 | ID: 108502

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Jade, Essex

Citroen C2

Pretty simple question, but how do I make the driver`s seat higher? I can't find a way to do it, if you can at all. I can only put it forward.

Answers

On the right hand side, on the side of the seat of the chair there is a lever - pull this up and the seat should lift. I'm only 5ft and it lifted high enough for me. Julie from Tyne and Wear

Submitted: 05/01/2015 18:22:37 | ID: 108970

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Michael Gillard, Kent

Citroen C4 Picasso 2009

The radio on my Citroen C4 Picasso keeps going into silent mode. It was doing it a little while ago but kept trying to come back on. Citroen said it needs a new radio and quoted £100, so I agreed but when I took it in they quoted £245 so I told them to go away! Within a week or so after that it came on and stayed on, but now it`s gone again and is staying in silent mode. I have had bad experience with two Citroen dealers rip off merchants. Can anybody suggest a fix please without going to Citroen?

Answers

I have the same fault on my 2008 C4 Piccaso Lounge plus parking sensors and reverse gear being engaged no audio.. not comming up when plugged into fault code reader. Can anyone help? Also now heated seats are not working. I have changed fuse but no joy, checked plugins all seem ok.... john betts from Blaenau Gwent

Submitted: 05/09/2013 14:17:47 | ID: 53967

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Andy McBeth, England

Citroen DS3 2012

My Citroen DS3 has climate control and recently the temperature digits changed from what I assume to be degrees C to degrees F on the number display. Ranges were from 14 to 28ish but are now 54 to 70ish! There is no help in the manual to change this back. Any suggestions anybody? (1.6 HDi)

Answers

If you go into the menu you can change from C to F. Dean from Wales

Dean is correct, push menu on the radio with ignition on and scroll through till you get to UNITS, you can then chage from F to C Paul from Kent

Submitted: 26/09/2013 10:42:39 | ID: 54988

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David Robson, Durham

Citroen DS3 2011

On my Citroen DS3`s passenger side, around the rear wheel area, when driving off at 20 miles or so I get a sort of grating or rumbling noise which is very irritating. The dealer says it`s not from the wheel. This noise goes away at higher speeds. It`s done this for 2,000 miles and the car`s mileage is only 7,000 miles. Does anyone know what it could be? (d style plus)

Answers

Does your car have rear disc or drum brakes? Paul from Kent

Submitted: 12/11/2013 14:11:45 | ID: 57755

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mr rob gwyn, Cheshire

Citroen C3

were is the bonnet catch please

Answers

Hi, it`s under the glovebox almost central steve garnsworthy from Devon

Under the glovebox about central to the box, it is on its side steve garnsworthy from Devon

Submitted: 13/01/2015 16:30:36 | ID: 109475

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mr FULFORD, Devon

Citroen C3

hi there i have a 2006 citroen c3 diesel 1.4L to which i have recently been having trouble in filling up with diesel it just comes out again underneath the car i have took it to the garage but they can not find any leeks and have dipped tank to find out that there is only half a tank left is there anyone who as experienced the same fault

Answers

Yes I have the same problem with my petrol Citroen C3 Desire. It won't let me put in any fuel and clicks like it's full but I'm sure it's not as I've just done an 80 mile commute. I am hoping it is just a faulty sensor. Aisha from City of Edinburgh

Yes I have the same problem with my petrol Citroen C3 Desire. It won't let me put in any fuel and clicks like it's full but I'm sure it's not as I've just done an 80 mile commute. I am hoping it is just a faulty sensor. Aisha from City of Edinburgh

If fuel is running out underneath there must be a leak, and if as you say it only has half a tank after filling then the leak is above that point. Only way to find it is either to fill the car whilst someone watches underneath or you remove the tank for a full inspection steve garnsworthy from Devon

Submitted: 24/12/2014 14:35:19 | ID: 108414

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peter, Merseyside

Citroen C3

My C3 will not start, all the dash lights come on, the key has been tested, and the only symbol which does not look right is the Battery warning light which is lite up and flashing, does this mean there is a problem with the battery? Help please.

Answers

The battery lamp flashing on a C3 means it`s gone into eco mode as the ignition has been on without the motor running. This will clear when you get it started. Is the motor turning over when you try to start it, also manual or automatic?steve garnsworthy from Devon

Submitted: 02/01/2015 17:49:44 | ID: 108781

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jamie jones, Merseyside

Citroen C3 Picasso

My C3 Picasso diesel (59 plate) engine has been cutting out recently, fortunately only when travelling around 30mph speeds. The Dash is saying 'Anti pollution Fault' and/or 'Oil Pressure'. However when I restart the car it is fine and no warning lights are showing. I have used a code fault reader which comes back with no codes. Anyone have an idea of what might be the cause, and what my plan of action should be to sort it.

Answers

Do MOST of your trips involve 30mph speeds?! I'm not sure if your model has the Diesel Particle Filter, but this device traps the nasty soot given off by combustion, and this needs to be burned off regularly by the device to keep it clear. Assuming you've checked your oil level and it's fine, you could always try filling your tank with good quality diesel - Shell V-Power Nitro+ seems to be recommended - and give your car a really good blast; at least a half-hour at motorway speeds. Black Cherry from Devon

Thanks. Most of my driving is 30-40 mph to and from work. I have recently been on the motorway to clear an anti pollution fault, but the engine has cut out twice since. The oil level is on the maximum limit, possibly just over. I wasn't even aware of DPF's, my last diesel didn't have one. Sounds like my driving style doesn't suit modern diesels. jamie jones from Merseyside

I think it's unlikely to be an oil pressure issue (phew). Yep, my old diesel car (Zafira) didn't have a DPF either, so this was never an issue, which is just as well as most trips in it were slower and shorter than ideal. And, yes, if the majority of trips are short and/or slowish, modern diesels are simply not recommended. How long are your trips - does the car get to fully warm up each time? IF your situation is caused by the DPF, and I obviously don't know if it is, then PERHAPS a 'solution' is to do at least one of these trips per week in a lower gear than you would normally? Eg, keep it in 4th even at 40mph - AFTER the car has fully warmed up. That certainly won't be over-revving it; it'll be a bit like doing a normal 50-odd mph in 5th, so the engine will be happy enough. And definitely try a high quality diesel too; these have additives like detergents to give a cleaner engine, and hopefully a cleaner 'burn' too. Black Cherry from Devon

It is a 25 mile round trip. The engine cut out again this morning with the 'anti pollution faulty' showing again (No 'oil pressure' on this occasion). This time though the engine warning light remained on when the car was restarted. The fault code reader gave P 1166, something to do with fuel pressure apparently. I went for a drive on the motorway and the fault has cleared itself. jamie jones from Merseyside

I had the same problem earlier this year. initially gagage change fuel filter 52000km, service book says 60000km, it was really mucky inside. I had the same problem on a trip to UK is Septemeber, warning comes up and car stops, leave for a couple minuits start car and all ok and no lights. When I go back to France garage changed EMU, not had any prolems since. However have just looked on website at recalls and there is mention of earth cables not being fitted correctly cauisng engines to stop, it may pay to get garage to check recalls, I am getting my garage to check all recalls as I purchased car in UK and am now resident in France. Growler from France

I had the same problem earlier this year. initially gagage change fuel filter 52000km, service book says 60000km, it was really mucky inside. I had the same problem on a trip to UK is Septemeber, warning comes up and car stops, leave for a couple minuits start car and all ok and no lights. When I go back to France garage changed EMU, not had any prolems since. However have just looked on website at recalls and there is mention of earth cables not being fitted correctly cauisng engines to stop, it may pay to get garage to check recalls, I am getting my garage to check all recalls as I purchased car in UK and am now resident in France. Growler from France

Citroen diagnostics identified the fuse box as the cause of the problem. It was changed 3 weeks ago and I haven't had any problems since. Fingers crossed, the problem has been solved. jamie jones from Merseyside

Hi, I have had the dreaded " anti pollution fault" which started with the engine cutting out. Turning ignition off and on would usually clear the fault light or it would disappear after a few days. It would be a few weeks until the fault reappeared. After several visits to my local garage without much success finally decided to take it to Citroën, they advised me that the erg valve was sticking and they would update the firmware but if this did not work then a new valve would be required. After a couple of weeks the light came back on. Got local garage to remove and clean ERG valve but still the light came on, now along with an ERG fault code I was getting a turbo Electric Vale and a mass flow sensor fault. In the end I had a new ERG valve, turbo electric valve and a new connector for the mass flow sensor. All in all I must have spent about a grand in parts and labour. Would have cost more if I'd let Citroën do all the work. All these faults started at about 40k and took nearly a year to sort out as most times the garage couldn't find a fault. One thing that Citroën told me was that the "anti pollution fault" can relate to over 50 different faults. Good luck, hope you get it sorted. P.S I think this is a dreadful car, build quality is very poor. I've had Citroën cars before, build quality never been the best but this is the worst. john from West Sussex

What was the ultimate cause - solution? Black Cherry from Devon

Submitted: 14/11/2014 13:00:31 | ID: 106204

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Andy B, Gloucestershire

Citroen C3 Picasso

When using my C3 Picasso's sat nav, I turn the commentary volume to 0 so that I can listen to music whilst driving. However, the music stops every time the sat nav instructions would have taken place, had the sat nav been turned up. How do I stop the musical blanks.

Answers

Hi, whilst navigating press the knob in the centre of the radio and this should bring up some options. I'm sure one of them is to turn off the voice and this should solve your problem. john from West Sussex

Submitted: 05/10/2014 11:41:02 | ID: 104079

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Martin, Plymouth

Citroen C3 Picasso

Is the cable connector already fitted to the car to be able to fit a rear parking sensor myself.

Answers

Just connect live to reversing light and earth to body I done it in 1hour simples james from West Midlands

Submitted: 30/12/2014 18:46:33 | ID: 108647

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Carolyn Watt, North Ayrshire

Citroen C3 Picasso

Hi re the fusebox problem. We are having this problem too, with the service light coming on intermittently, the lights cutting out, and tonight no lights, the 'marron fuse' was sitting in water, and was frozen, so we've dried it all out with a hairdryer, and now have mainbeam only so far. After reading the posts on this, it seems to be pretty common, and considering the cost to fix for a reasonably new car, I think we should all complain to citroen and as someone else suggested VOSA. It is so obviously a design fault, I mean its a FUSEBOX! Why does the whole wiring loom need replaced anyway, surely replacing the corroded links would sort the problem? Also the cost is crazy for a 3 year old car. Now I can't get to work tomorrow morning and I am getting quite p...... off. Trying WD40 in hope.

Answers

Hi. As you know, this is not uncommon. If you haven't already done so, please have a read through this comprehensive thread; http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ Also look at this website; http://www.roadtestreports.co.uk/qanda/65463/WD40 won't help that much, I'm afraid, as the CAUSE of this issue will remain until you fix that too. Citroen have seemingly acknowledged that there IS an 'issue', but claim it's ultimately down to lack of basic car maintenance - not putting enough anti-freeze in the windscreen washer bottle! What seems to happen is the water sitting in the washer pump housing freezes, expands and causes a slight split to occur in the plastic casing. Water can now gain access to the wiring of the pump and - by some astonishingly torturous manner - this water makes its way along the wiring harness to the opposite side of the engine where it lands in the MARRON plug in the unsuspecting fuse box. (One victim of this fault reckons there's a process such as electro-osmosis taking place, where the water is actively being drawn along the stranded wire surface by this incredible 'pull'). So, your options are; (a) to fix this yourself by buying a replacement fusebox on eBay (around £45) and ALSO a replacement washer pump (ooh - about £20?) and spending a couple of hours swapping the stuff. If you aren't up to this, an auto-sparky will do the job in an hour. For this repair to work ok, the actual MARRON PLUG must be serviceable - pull any broken-off and stuck fuse box pins out of it, clean it up as best as possible, and coat it in some electrical contact cleaner or silicone grease or similar. However, as your car is only 3 years old, you should seriously consider option (b) Get the SELLING Citroen dealer to carry out the repairs - which will cost you around £1200+ and which you pay - and then sue them in the Small Claims fast track of your local County Court. With this latter option, when it comes to paying the bill, you explain you've researched this problem, realise it's VERY common (and show them some print-offs from this site and others - there should be well over a dozen other victims you can directly cite. Also, Arnold Clark in Perth readily admit that C£ Picasso fuse boxes are flying off their shelves - over 20 this year alone at the last count a few months back!) and tell them it is NOT REASONABLE for Citroen to expect the car owner to fork out this amount of money for just allowing a washer bottle to freeze (and make it clear you DO ALWAYS add anti-freeze/cleaner, but PERHAPS - who knows? - it just wasn't quite strong enough on one occasion...). Add that if Citroen took their duty of care seriously, they would have ADVISED all owners to ABSOLUTELY check their washer concentrate regularly because of this risk - after all, this IS something Citroen know about. They DO! Ok, finally explain that you expect Citroen to absorb this repair cost. Explain clearly that if they do not, you WILL sue them in the County Court. Perhaps you can negotiate a compromise - I reckon the customer should pay only - ooh - around £200 max for this? ie - the parts and a couple of hours labour? If they don't budge, then you WILL have to pay up to get your car - there is no point arguing past a certain point. But DO write "Paid Under Protest" on the invoice/ receipt. Then DO set in motion a Small Claims at your County Court. Get some advice on this such as from CAB, and collect as much evidence of this known fault as you can from t'net - there's the link I gave above, a couple of Honest John articles, a Roadtest, a YouTube video, this very site, etc etc. Prepare your case - that Citroen are aware of this issue but accept no responsibility and provided no warning to customers. That it is unreasonable for a car owner who simply neglects to add windscreen washer additive at a STRONG ENOUGH concentration (and YOU DO always add additive, don't you...?) to face a £1400 bill as a result, especially when it's to a component that is completely separate from the washer bottle. That your 3-yaer old car has always been serviced by the Citroen dealer - who adds washer additive as a service (they do, don't they?). How, therefore, can THEY PROVE it wasn't THEIR lack of servicing that was responsible?! (This could work particularly well if the servicing date is during winter.) Citroen will have to send a representative who the judge will also listen to. The judge will then decide what is ‘reasonable’ under the circumstances, and I can’t see them being very sympathetic to Citroen over this one. You might find that your Citroen dealer – once the summons lands on their mat – will call you in and discuss a compromise. Fair enough – but a shame, as there a many of us waiting to see them challenged properly over this. But, absolutely YOUR call if this happens. Finally - good luck and report back here, please - and on the other site mentioned above; you could be a pioneer :-)Black Cherry from Devon

Hi, just wanted to post an update. I got a new fusebox and fitted it myself, the fiddly bit was making sure the little pins that had broken off and that were stuck in the connector were all out (I soaked the plug in meths while I came in to defrost me and have a coffee and they came out with tweezers. Check carefully as they are tiny and one left in the plug will obviously stop the plug going on properly). I didn't even take the battery out, just disconnected it and moved the em(?) box to the side, but I do have little hands. Did not even need to reset the clock and so far the car has been running perfectly for weeks. I will replace the washer pump shortly too, just in case. No need to pay all that money to a garage or fit new wiring looms at all, load of nonsense. How do you know they even do at the garage anyway? I'm in the wrong job! I agree we should all write to Citroen etc, I will anyway, but my hubby needed to get to work, so thought I'd give it a go. PS some silicon spray grease is a good thing to put on too. Hope this helps in the short term, at least until Citroen recalls all C3s to replace and repair faulty parts, along with gushing apologies and monetary compensation! Yeh, right. More seriously, the first time the lights went out was in the dark on a bend on a country road, lucky there wasn't an accident or worse. Shame though, it has put us off Citroen, yet love this car. Regards, Carolyn Carolyn Watt from North Ayrshire

That is wonderful, Carolyn! Blimey, you would have a huge queue of customers if you wanted! (I have to ask: did your hubby apologise at work with a "Sorry I'm late - the wife took longer to replace my car's fusebox than I thought...cough") Anyhow, apart from a terrific result, you have also raised a very interesting issue here - I have been in touch with VOSA (Vehicle & Operator Services Agency) about this issue asking if it should be considered for a 'safety recall' and their answer was "Only if the fault was considered a 'serious safety issue'". I followed this up with "Would the sudden and unexpected loss of front lighting be considered a SSI?", to which the answer was "Yes, if all the front lights stopped working without warning." At the time, however, I had to admit that I knew of no C3 Picasso owner who had suffered such a COMPLETE loss of main lighting (usually 'only' one headlamp fails), but if your experience was that BOTH your headlamps (were you on 'dip' at the time?) failed without warning on a dark country road on the approach to a bend, then - well, surely enough said?! Should you wish to contact VOSA, the fellow I have been communicating with is Martin Ryder (Martin.Ryder@vosa.gsi.gov.uk ). Mr Ryder has been open and approachable in communications, but is clearly not going to act unless there is just cause; the fault DOES have to meet the criteria as a SSI before VOSA can act - fair enough, I guess. If you wish to pursue this (and lots of us hope you will :-)) then you may wish to contact VOSA in the first case. I do also have the link he gave me for the 'form filling' to make a disclosure about a safety issue, but I didn't do this myself as I knew it wouldn't be 'valid' under their requirements. It's: https://forms.vosa.gov.uk/Vsdr/create As a final note - please DO replace your washer pump ASAP as the water issue will continue until you do! (Access is gained via the driver's side wheel arch cover.) If you haven't already done so, please do read the thread at citroenpicasso.org in my first post above - they have links to replacement washer pumps etc. I know they'd also love to hear about what you've done :-)! Being clearly a very practical person, you may also wish to consider adding an 'isolating' link in the washer wiring so that no water can get past this in future, even if the pump splits again. Thanks so much for your info here - absolutely SUPERB help for many of us! Black Cherry from Devon

Submitted: 11/12/2014 21:36:58 | ID: 107737

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Smiler, Dorset

Citroen C3 Pluriel

I bought my car in September 2014 and love. However, recently it wouldn't start. I could not select N it just had a dash and a star above where the N sign should be. I called out the AA and after some head he checked the battery and said it was at full power. After an hour or so of head scratching he could not work out what it was. In desperation he disconnected the battery and left it for about 15 minutes and then reconnected and it started. He said it could be a problem that the car had turned to Eco mode. However, the same problem happened again this morning and the second AA man came and looked, disconnected the battery, but this time the car would not go to N. He tried very and was very frustrated. After almost 2 hours we agreed that there was nothing he could do. Has anyone else had the same experience as if so what was the solution?????

Answers

Hi Smiler, I had the same problem with the C3 Pluriel. I had to change the the whole clutch plate and the problem was sorted. COMFORT from South Africa

Submitted: 01/01/2015 18:34:56 | ID: 108727

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k hampshire , Nottinghamshire

Citroen C5

I have a Citroen C5 estate 2003 model. I want to open the glass section rear but push the micro switch on the rear wiper but not open?

Answers

There is an easy fix (if you can solder), the PDF is at tinyurl.com/oweqsoz I used this in the summer and it works a treat. Apparently, it's a common problem. Pedro Conejo from Derbyshire

There is an easy fix (if you can solder), the PDF is at tinyurl.com/oweqsoz I used this in the summer and it works a treat. Apparently, it's a common problem.Pedro Conejo from Derbyshire

Submitted: 11/01/2015 10:26:12 | ID: 109349

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Jon O'Dell, Bedfordshire

Citroen C4 Grand Picasso

Hi - I have a 2014 C4 Grand Picasso (not a 2010-2013 version). It's only a month old (fresh from the factory) and it's a 1.6 e-HDi engine. Has anyone else had an intermittent problem with their dashboard not coming on when starting the engine? The screen is just completely black. It's happened twice now and it's a major inconvenience when you can't see your speed or fuel gauge! If you exit the vehicle, walk away for 5 minutes, and then get back in it starts working again. I reported it to my local Citroen dealership and their Service Dept is going to look at it next week but they said if it's currently working they aren't going to identify a fault. Also, the orange engine light came on. Turned the engine off, restarted it and it's disappeared. It's only done just over 1000 miles so I'm guessing it's probably a software fault with the dashboard, but I'm wondering if this is a common problem?

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Hello. I own a 2014 C4 Picasso Airdream Exclusive 1.6 hdi. Over the last 3 weeks my 12" screen has failed 3 times. The car has done 1300 miles from new. I have reported this to the dealer, they say an update should be available in January, no firm date. They are offering a loan car until fix is available. They told me there are others that have failed completely. tomf from Essex

I see the above car got car of the year for the second year running! I purchased a demo model at the end of 2014. After much discussion with my husband we went with the exclusive model. I had it less than 24 hrs and the screen on the dash went blank. I had no fuel gauge, no speedometer, no reverse sensor etc hardly safe when carrying a family? Brought it back to the dealer and they replaced the screen but the next day the same thing happened again! Very disappointing to say the least! Car drives fine, looks like a software issue as the problem occurs when I connect my phone to bluetooth. I also know of another family having the same issue when they connect usb the screen goes blank. It might come back in half an hour or sometimes the next day! When this car was tested for car of the year were all the functions used and tested? My car is back with the dealer looking for a solution (which doesn't seem to be coming). We are currently driving the lower spec model. If we don't get a solution we will be forced to buy this spec instead or go elsewhere. Hardly a good review for Citroen? We paid for exclusive model and this is what we want but am not interested if all we are going to have are problems? When you buy something new you don't expect so many problems? Have you come across such issues? My faith in this car is gone and to read today that it is car of the year again..what a surprise!Looking forward to your feedback. Az from Ireland

Submitted: 11/12/2014 17:57:28 | ID: 107728

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Ray Robertson, Aberdeenshire

Citroen C5 2009

I was out in my Citroen C5 and I stopped for chips and when I restarted the car there was no sound from the radio, I tried factory reset as I thought this might fix it but still no sound and when I reversed there was no sound from the sensors either. Everything else seems to be working okay with it, just nothing coming out of the speakers and the same with the phone, I can`t hear the person on the other end. Any ideas? (Exclusive)

Answers

I have the same problem, did you get it sorted? Damien Dixon from Meath

Submitted: 29/10/2013 14:27:11 | ID: 56809

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Paul Coyne, Tyne and Wear

Citroen C3 Picasso

Heater blower switch often has a delay of a second or so before activating. Is this normal? Car still under warranty. 09 reg. wondered if it was an energy saving thing. Thanks.

Answers

Hi, mine does the same. I've never thought of it as a problem as it only does it on initial switch on, not when switching between speeds. Alan from Tyne and Wear

Hi, mine does the same. I've never thought of it as a problem as it only does it on initial switch on, not when switching between speeds. Alan from Tyne and Wear

Submitted: 14/12/2014 00:26:46 | ID: 107869

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colin ratcliffe, Merseyside

Citroen Xsara Picasso

hi most of the time when I start the car I get a sound like a bell ,like a loud ding alarm sound does any one know what it is please.

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Hi Colin, I have the same problem and can't find any mention of it in the manual. I notice there are some wires on the side of the power steering pump so I topped up the fluid level and so far it seems to have done the trick. The gong sound that I hear is the same as the over speed warning gong. If all else fails you can try to reboot the system by disconnecting the battery for a short time. John from Cornwall

Submitted: 04/12/2014 20:11:01 | ID: 107391

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Kelly peddel, Essex

Citroen C8

I've had my Citroen c8 for 7 months and the past 4 it's been surging when it's going at approx 2000 revs and up. No loss of power as it stops if you accelerate faster and also if you take foot off accelerator, mainly in 5/6 gear doing between 60-90 mph. It's had fuel filter changed, egr valve (I think that's what they called it) replaced. Full service. It's been to colchester fuel injector diesel specialists who can't find any thing on 3 occasions, no error codes come up when plugged in and although still driving and working it's very annoying. Has any one else had similar, as I'd like to get it fixed and don't want to keep paying for parts that don't need doing and garage keep replacing. Also has lots of black smoke on acceleration from gear 1,2 and 3 but not other gears. Thanks in advance if you can help

Answers

I had this problem for about 8 months on my Citroen C8 2004 and after spending money on parts unnecessarily including 2 accelerator sensors, it turned out to be a tube within the fuel system which had split/perished and was causing loss of pressure. I kept mentioning the smoke/smell of fumes in the car but it took a long time for them to work out what the problem was. As soon as the tube was changed, car was instantly fixed! Lucy T from West Sussex

I had this problem for about 8 months on my Citroen C8 2004 and after spending money on parts unnecessarily including 2 accelerator sensors, it turned out to be a tube within the fuel system which had perished and was causing loss of pressure. I kept mentioning the smell of fumes in the car but it took a long time for them to work out what the problem was. As soon as the tube was changed, car was instantly fixed! Lucy T from West Sussex

Submitted: 16/08/2014 09:51:56 | ID: 101574

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Bland, Suffolk

Citroen Xsara Picasso

I have no brake lights all fuses are ok all lights working front and back just no brake lights

Answers

I found with a few Picassos that the brake switch is the culprit. couple a quid. pull out slide back in!!! shane baker from Dorset

I found with a few Picassos that the brake switch is the culprit. couple a quid. pull out slide back in!!! shane baker from Dorset

Submitted: 02/01/2015 12:03:00 | ID: 108759

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Kirsty Houston, County Londonderry

Citroen C3 2002

My C3 keeps bleeping three times every time I take off. Any ideas?

Answers

Our 2004 C3 keeps bleeping three times. It’s driving us mad. Help here too would be appreciated. Posted this problem in the Citroen Owners Club Forum, had a couple of responses, but no cure yet Alan from Cornwall

I had this problem when I first got my C3. It turned out to be the handbrake warning. Try fully releasing the lever before moving off Tony Garwood from Kent

The three beeps warn you of/remind you to do something. It could one one of several things. The ones I know about are the door not being shut and the seatbelt not plugged in. Both have to be done before starting the ignition or it will beep Peter from Wrexham

Hi there, mine does it too! I have narrowed it down to either the handbrake is not quite in the right place or it’s that the car is too cold. As for the handbrake situation, I have tried turning car on several times with the handbrake in different positions and sometimes it beeps three times and sometimes it doesn’t! And it doesn’t seem to do it when the car has been for a run. If you find out, can you let me know? Vanessa from Norfolk

My 2004 C3 kept beeping 3 times every time I started the engine and didn't know why (only had it 2 weeks) then today I found out why - it wouldn't start, the battery had died, dead as a dodo! I went and got a new battery,, put it in and ta-dah it's sorted and no more beeping! Helen from Tyne and Wear

My 2004 C3 kept beeping 3 times every time I started the engine and didn't know why (only had it 2 weeks) then today I found out why - it wouldn't start, the battery had died, dead as a dodo! I went and got a new battery,, put it in and ta-dah it's sorted and no more beeping! Helen from Tyne and Wear

Submitted: 09/05/2011 09:02:34 | ID: 77213

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