CITROEN questions and answers: find help and give advice

Ask and answer questions on a variety of CITROEN models. Help and advice on everything CITROEN. Feel free to ask and answer as many CITROEN-related questions as you wish.


Search the questions and answers section:

Below are the latest CITROEN questions answered by visitors to RoadTestReports.co.uk. To supply an answer yourself simply click on the "Answer this question" link underneath each question. Alternatively, if you want to ask a question, simply click on the link below.

Ask a question now

paul marshall, Lincolnshire

Citroen C25

I have a 1992 citroen c25 motorhome can you tell me if they have power stearing has mine is like driving a hgv thanking you for your help paul.

Answers

They don't have power steering as standard but you can have an aftermarket kit fitted. Easysteer do an electric power steering kit to suit your vehicle. there may be others. Hugh from City of Glasgow

Submitted: 29/03/2017 22:30:39 | ID: 140266

Answer this question

Sharon, South Africa

Citroen DS3

Hi - after just on 2 years my engine blew, had to be replaced. Citroen said there was a leaking oil ring as the cause. When I asked for their full report I got a one liner stating engine overheated and warped - required replacing. South African exchange rates were/are shocking - Citroen paid 75% as good faith (just out of warranty) my 25% still cost me R27.5k (about GPB 1700) which I will be paying back to my elderly mom for a few years to come. Next to go was the gearbox - car would jerk, gearbox light would come on, gear would stay locked in position, had to switch off the car, re-start & all would be good. Till the next time. Relay switch had to be replaced - cost R7k(about GPB 431) to me. Finally, radio stopped working, no GPS display, no rear park warning system. Radio expects check it out - appears radio "is burnt" cannot be repaired. Only available from Citroen agents - cost R18k (about GPB 1109). So with no more money I sit with this car that I so loved - in the beginning - that is financially draining me and I cannot sell it at a price to cover my remaining HP finance. Has anyone else had similar issues, and did Citroen there in Europe actually acknowledge or assist those problems? I am looking for something to help me fight my dealer here in SA. TIA

Answers

Shocking story of how someone can end up in real financial difficulty with a car. At least Citroen did the right thing in meeting part of the engine cost but if your car has the automatic gearbox there is some doubt as to whether they are fit for purpose. Electrical and electronic problems are not confined to any one make of car and cost of repairs, combined with labour charges, can exceed the value of the car. An extended warranty MIGHT have saved you the cost of some repairs but probably not all of them. Hugh from City of Glasgow

Submitted: 29/03/2017 20:57:41 | ID: 140262

Answer this question

zoiemay89@gmail, Newport

Citroen C3 Pluriel

my roof and boot Dont open my radio goes off

Answers

a series of switches that allow the activation of the boot and roof retraction.. could be any one of them gone that stops the process.. sadly.. it needs auto elec to find which one. Can't see it being related to the radio going off.. but there are many people who have this issue.. may be a sign that the radio unit is on the blink or it possibly could be general electrical issue.. French cars renowned for it, sadly... but get auto-lec to do some checks... can remove the head unit and manually power it it away from the car.. if it still goes off intermittently.. you know it's the unit and not the car's electrics. R Evans from Caerphilly

Did you ever find a fix to your issue? My radio goes off randomly, and my roof won't close by about an inch and takes some fiddling to get it that far - worried it'll cost a huge amount. A Morgan from Monmouthshire

Submitted: 07/04/2016 14:50:49 | ID: 130066

Answer this question

Alec m, Greater London

Citroen Berlingo Multispace

How do you remove front grill need to fit led recovery lights.

Answers

Don't know specifically about your car but grill removal on many modern cars you have to remove the front wheels to remove the plastic wheel liners underneath the wings, usually a few screws and plastic rivets. Once you remove the wheel liners any screws which hold the bumper to the chassis are visible so remove them. Then remove the plastic fasteners along the top of the radiator panel - a carpet tack removal tool is handy. .By far the hardest part is unclipping the plastic panels where they are joined together, they plug into each other with plastic barbs which are easy to assemble but very difficult to remove without breaking. Proceed carefully and you will manage. Hugh from City of Glasgow

Submitted: 28/03/2017 15:42:50 | ID: 140222

Answer this question

Idirs Jalloh, London

Citroen Berlingo 2002

Hi, my Citroen Berlingo`s steering is very very hard. I checked the power steering fluid level which is okay, steer rack and suspension look okay and I could not see anything out of place. Any ideas? Thanks.

Answers

Yeah! It’s likely to be the UJs on the steering column which have seized... this is a common fault. Spray them with WD40 to free them then, when free, grease the UJs with a medium grease Ol’ Jeffers from Kent

hi I bought a new citroen berlingo in jan 2015 the van pulls to the left all the time the garage I bought it from checked the tracking and said it was fine and I since brought it back twice and they say there is nothing wrong . any ideas. kieran from Ireland

hi I bought a new citroen berlingo in jan 2015 the van pulls to the left all the time the garage I bought it from checked the tracking and said it was fine and I since brought it back twice and they say there is nothing wrong . any ideas. kieran from Ireland

Hi, we had 2 identical 2015 Berlingo vans both pulling to the left. After moaning at Citroen a lot they replaced the front springs on both (definitely just the springs, not the struts) and this fixed them both. Phil from Worcestershire

Submitted: 07/01/2013 11:32:29 | ID: 67066

Answer this question

Stephanie Evans, England

Citroen C2 2006

I have recently just fitted a new car stereo in my Citroen C2 and when I left the car for about half an hour it wouldn`t open by the fob, so I had to use the key. I left it overnight and when I went to the car in the morning the key wouldn`t work, or the fob. Now I can`t open the car at all. When I do press open on my key it turns on my stereo instead of opening my car. I managed to open the car door just enough to fit wire in to try and open the door from the inside. I have tried everything and nothing seems to work, is there anything else I could do? Can anyone advise me? Thankyou.

Answers

Hi. I know this will sound daft but believe me when I say take the stereo out... This is what you need to remember red neutral yellow live right... You need to put red to yellow... yellow to red; the wiring is back to front on the. I myself had the same problem Joy Harris from Yorkshire

I tried putting a double din head unit in mine, few months ago. Completely immobilised the car. Had to call auto electrician out. For him to tell me its a 20amp fuse that blows, down in passenger foot well, under glovebox. Hope this helps people. 2.5 hours I was there checking every single fuse, relay, everything Chris from Staffordshire

If your C2 has stalk control on the side of the steering wheel (volume control) you need to install a special wiring loom called a can bus stalk interface and a patch lead for the make of your after market stereo. This is retain the ECU functions in your car like the dash display, central locking etc. To stop it draining the battery remove the front off the stereo when you leave your car. I have fitted one to my C2 and its fine Meg Brown from England

Hi, I bought an after market radio a couple of weeks back and recently installed it. Since installing it my car battery has gone flat twice and when I turn the car off the radio stays on. Is there anything I can do to stop this happening? Someone has suggested I remove the face of the radio? Does anyone have any suggestions? Dylan from Swansea

My dad and ex mechanic and electrician fitted my double din Sony stereo. Found that there was no cable that came with the adapter that we just quickly purchased at Halford. Didn't have a cable that shut it off when the engine switched off so he attached it to the passenger electric window. Chelsea from South Yorkshire

Submitted: 24/01/2013 11:40:28 | ID: 89510

Answer this question

Tim Gray, Somerset

Citroen Relay

I have just taken delivery of a new van (2017 (66) plate) 2.0 blueHDi 130 enterprise, when I'm delivering a night and take the keys out all the lights go off, I can't find any way of keeping the side lights on or any parking lights, is there any way to leave some lights on?

Answers

No the lights will only stay on if the keys are left in, started after 2014 with the facelift model! Hazards only Ben from Shropshire

Submitted: 10/02/2017 06:21:24 | ID: 138854

Answer this question

Brown, Surrey

Citroen C3

Computer showing faults with lights but garage has checked all lights working but computer is still flashing.

Answers

Check for Faulty earth on either the plug or socket or both on the rear light cluster board J cuthbert from Northumberland

Submitted: 26/02/2017 13:54:50 | ID: 139208

Answer this question

Helen oneill, Durham

Citroen Dispatch

When my vehicle gets between 30 and 60 miles per hour it shakes I have replaced the drive shafts the clutch replace both sides of swinging arms the tracking and rye pressure is good and also the balance . The wheels have been swapped and it still shakes have you any ideas as it is becoming a money pit

Answers

Have you checked the wheel bearings and engine mounts? Mick from Portugal

This happened to mine. Driveshafts seem to be a weak point on them. I'm on my 3rd set now just over 100k Michael from West Midlands

Submitted: 27/02/2017 10:07:54 | ID: 139232

Answer this question

Glen strymans, Hull

Citroen Relay

Hi I put the key in to start the van the dashboard light's came on when I turnd the key they went off then the needels started to move about. The van will not start at all it will not lock from key there is brand new Bosch battery on the van new alternator and starter mortar can any one help thanks

Answers

Iv'e just had a similar problem for the second time in 12 months. Apparently water has been leaking onto the ECU and the starter motor from the drainage channel below the windscreen. It has just been brought back from the garage and I've noticed the central locking isn't working!! Is there a battery in the key fob and if so how do you get to it? Geoff Hancock from Herefordshire

Geoff.. on the flipkey remote.. flip the key and beneath it there's a small screw.. turn it about 1/4 turn then need a fine screwdriver to pull out the plastic panel which holds the battery secure.. CR 2032 I think R Evans from Caerphilly

Thanks for that. I'd actually spotted the screw just after posting the question and felt such an idiot as it looks so obvious. Many thanks for bothering though. Geoff Hancock from Herefordshire

Submitted: 11/02/2017 12:16:11 | ID: 138886

Answer this question

gray, Hull

Citroen Dispatch

The mileage is digital and is not displaying, also clock not working, are they on the same fuse and where can I find the fuse. I have found the fuse box in the glove compartment and the one under the bonnet but still cannot locate the fuse for the dash board. Could you please advise. Regards Graham

Answers

I have the same problem with my S reg van, would be great to know the fix. Martin from Kent

I have the same problem with my S reg van, would be great to know the fix. Martin from Kent

I have a 52 plate dispatch, clock (time) does work but not when ignition is off, very annoying and the fuel gauge is it reading at all, on empty with the orange light on, if it is a simple fix I would love to know, as if it is the sender I understand the tank has to be dropped and the sender I'd around £90 Nathan from Rhondda Cynon Taf

Submitted: 13/05/2014 22:07:26 | ID: 95482

Answer this question

richard morris, Lincolnshire

Citroen Relay

what oil should I use please

Answers

It depends on exactly which engine you have, it will be either 5w30 or 5w40. Mick from Portugal

hi all I know is its diesel 1997cc richard morris from Lincolnshire

Synthetic 5w40. Mick from Portugal

5W30 will also work fine... synthetic R Evans from Caerphilly

Submitted: 08/03/2017 18:51:42 | ID: 139655

Answer this question

James, Norfolk

Citroen Relay

Hi all, converting a van into a camper and want to upgrade the stereo. Just wondering what the black box is under the stock stereo as it's going to be in the way of a double din. Cheers.

Answers

on pre 2015 Relay you can take everything out the way to make double din... but you will have to cut/file some plastic out of the way to make it square R Evans from Caerphilly

Submitted: 21/03/2017 20:52:28 | ID: 140063

Answer this question

Geoff Hancock, Herefordshire

Citroen Relay

hi all My model not in the drop down box. It's a Citroen Relay 2.2 MWB 2007 central locking won't work. Changed the battery in the fob but still not locking. Lights flash but only similar to when a door isn't shut properly. It means I can't open the deadlock on the side door either. Any suggestions?

Answers

sliding door drops.. doesn't meet the contacts and messes up the locking.. adjust the sliding door.. I'd suggest. R Evans from Caerphilly

Submitted: 22/03/2017 10:00:27 | ID: 140070

Answer this question

dave, Bournemouth

Citroen Relay

Sorry if strange question, to jump start my van is the only place to connect the leads is to the battery which is located in the floor? Because I hear of people connecting to a positive contact located somewhere else???

Answers

Lift the bonnet and there's a black plastic box on the right hand side with a big + sign. Open the cover to reveal the contact and just clip the - (negative) to a good earth point such as a bolt into the chassis. Geoff Hancock from Herefordshire

Correct Geoff.. but there IS a bolt already there.. up to the 2015 facelifts it is on the passenger side of the crossmember that is in front of the engine.. on later models it is in the engine bay..in the middle, just below the windscreen R Evans from Caerphilly

Submitted: 16/02/2017 13:35:28 | ID: 138969

Answer this question

patricia, Carmarthenshire

Citroen C3 Picasso

HI"" my citroen 1.6. hdi. c3, picasso. year 10 plate runs well but have noticed when traveling and coming to give way or roundabout, i dip clutch and revs do not drop they run on after i take my foot off accelerator..................any ideas..........thanks

Answers

Could be that a floor mat is coming into contact with the accelerator pedal.. It happened to me PETER GREEN from Brighton & Hove

Sticking throttle pedal or faulty throttle position sensor. Mick from Portugal

The later C3 Picasso has an inertia flywheel which stores energy so that the car will drive without touching the accelerator for some distance. I have found on a straight road without traffic one mile long I can travel half the distance without "driving" the car. That is the reason for example the diesel version is shown to use only 4.5 litres in 80 miles. I quote this from the Citroen brochure and have not tried this part myself. barry loades from Norfolk

Submitted: 18/11/2015 21:12:52 | ID: 123675

Answer this question

Leon, Staffordshire

Citroen C8

Hi, just bought a 56 c8 to use mainly for work as a van, it seems to be running a temp of around 80 and it hits it pretty quick. Can anyone advise if this is normal or should I be concerned Cheers Leon

Answers

It takes between 5 to 10 mins to get to 90 this is safe as long as it doesn't go any higher hope this helps JANE LAWRENCE from West Yorkshire

Mine has a auxiliary water heater, fires up automatically below 10 degrees C and pumps 5KW into the coolant loop then switches off at around 83 degrees. Dave from Tyne and Wear

Submitted: 19/10/2016 08:17:14 | ID: 136061

Answer this question

Jamie Hook, Lincolnshire

Citroen C4

Hi having a problem with overheating on my citron c4 vtr 1600 petrol it keeps telling me that it's overheating but it's not as far as the engine.. seems cool.. just had sensor changed and housing unit and after 4 days of it being ok now it's just come back on saying engine too hot stop!!! Can anyone give me any advice on this???

Answers

I had the same problem happen to me, although my car (62) was under warranty as I had just bought it 3 weeks before. Took the car in and they changed all of the coolent piping as this is where some of the sensors are (apparently). The garage said that the sensor (due to recall) had already been changed. Not sure if this helps or not, but not had a re-ocurrence of the issue in 4 months - so far. Lee from Greater Manchester

Submitted: 02/01/2017 13:35:00 | ID: 137730

Answer this question

James, Hull

Citroen C3 Picasso

all the doors of my car C3 picasso locked when driver side door is closing without touching lock button. but central locking system working normal while engine runs. what is the cause.

Answers

Hi bud have the same problem did you ever get an answer for o this problem as it's driving me mad Cheers Dave Dave from Northamptonshire

Hi, we also have exactly same problem - can anyone help? Also, my son noticed that despite all doors seeming to lock automatically when driver door is closed the rear passenger door is actually still unlocked and opening this re-opens all other doors. Even when we apply the deadlock (by unlocking car and double locking again from keyfob) the passenger door is still remains unlocked. John from Dorset

Submitted: 08/11/2016 20:04:18 | ID: 136569

Answer this question

Craig, Lincolnshire

Citroen C5

Right I have an electrical fault as my Citroen keeps blowing the f8 fuse which controls the steering wheel controls so when it's blows I have no indicators and if I turn the car off then I can't start it back up again till I put a new fuse in been through 20 fuses in 4 days took it to the garage no idea what was causing it so any ideas?

Answers

Did you get to the bottom of this? I've the exact same issue that started 3 days ago Ivan Cooke from Antrim

Submitted: 03/07/2016 17:45:19 | ID: 133221

Answer this question

Denis, City of Nottingham

Citroen Xsara Picasso

My Citroen Xsara SX Picasso makes a knocking noise when I accelerate and decelerate, the noise comes from the clutch and gearbox area near the drive shafts entry. Has anyone got any ideas please?

Answers

Mines doing the same sounds like exhaust or engine movement? Climbed under today and rocked the exhaust I heard simular noise right above my head right hand side drivers side and there is some sort of sensor metal cap thing tapping on wishbone maybe??? Something connected to drive shaft maybe? Well it looked like the problem got a spanner and tried to loosen bolt and the whole thing moved but don't no what it is so didn't wana turn too much noise still there but not as bad so guns Av another go and try turn so its totally away from wer its catching/knocking this could be same with yours.. colin moorhouse from Yorkshire

Maybe engine steady underneath colin moorhouse from Yorkshire

Submitted: 10/05/2015 22:36:50 | ID: 115858

Answer this question

W A Moore, Norfolk

Citroen C3

Just parked up in my c3 when there was a loud bang on the drivers side and it felt as though the suspension dropped. Tried to move it an inch but no go terrible grating sound. Prior to this no problems or noises at all.

Answers

The driver's side spring has probably broken. Common on C3s. Ask your garage to check. D Kitchin from North Yorkshire

Submitted: 01/02/2017 09:13:35 | ID: 138587

Answer this question

james, County Antrim

Citroen Berlingo Multispace

the accelerator pedal keeps sticking -- have to pull up again with my toe when driving Does anyone know whats causing this/how to fix Thanks

Answers

same as james county antrim after a long run on motorway whe i leave the motorway and change gears down or up whe n i put the clutch in the engine revs up like mad on its own and i have to pull the accelerrater back with my foot but this does not happen on short urben trips only when its had a long run and the engine is hot i have had it itt the garage and they dont know what it iss can you help its year is 2007 thanks sid from Lancashire

same as james county antrim after a long run on motorway whe i leave the motorway and change gears down or up whe n i put the clutch in the engine revs up like mad on its own and i have to pull the accelerrater back with my foot but this does not happen on short urben trips only when its had a long run and the engine is hot i have had it itt the garage and they dont know what it iss can you help its year is 2007 thanks sid from Lancashire

This has happened to me for the second time, I replaced the pedal this time last year, now needing to replace again. My theory is this; the blow heater at feet is blowing hot air on to the pedal and heating the plastic, which is then expanding and causing it to go stuff. I really believe this, as it's happened twice at the same time of year (winter) when the heater is most used. The pedal got to the point that about 15 - 20 mins into the journey it would start to stick, I then tried going a journey with the heater turned on just to the wind screen and it lasted over an hour then went slightly sticky, so it's definitely an issue with the heater (typical poor French design) unfortunately once the sticking has happened it just get worse, it's unrepairable, the plastic inside ends up abrasive, but turning the heater off at feet really helps until you get a new pedal. Fortunately the pedals are relatively cheap on eBay and an easy DIY job to replace, just 3 bolts and a power plug as it's an electronic pedal. I'm going to completely block off the blow heater at drivers foot well, that way I can still turn the heater on for the passenger side at least. I will really miss that heater on cold mornings. If you just feel the pedal after a long run with the heater on, it gets quite hot and you'll see what I mean. I'm 100% sure that my theory on this is right. Dale from City of Glasgow

Forgot to add that mines is a 2007 1.6hdi 75 van, but it will be exact same pedal heater set up etc. Dale from City of Glasgow

Submitted: 25/01/2015 15:07:30 | ID: 110274

Answer this question

Nicholas Barfield, Derbyshire

Citroen C3 Picasso 2009

Seeing James Campbell’s and Sue Parrish’s posts about Citroen C3 Picasso underbonnet fuse box issues, I’d like to know if other C3 owners can report similar corrosion problems? Our 2009 09 C3 Picasso HDi started to behave very erratically a couple of months out of warranty: lights failing then coming back on; engine management SERVICE light flickering then coming on solid; central locking system playing up. It was finally sorted by a patient, resourceful auto electrical engineer who identified lack of continuity on a couple of circuits due to corrosion in the purple (stamped ’MARRON’) socket in the fuse box - so bad that when he unplugged the wiring loom connections, three mini-pin connectors remained in the relevant loom terminal. Luckily he was able to remove these, saving us the cost of a new loom, but a new fuse box and labour still came to over £160, which I’m hoping to reclaim from Citroen if I can show that water ingress that causes the corrosion is a design fault. Anyone had these same issues? (1.6 HDi 90 VTR+)

Answers

I was interested in the threads I found on this site as I have been verbally diagnosed with water penetration in the fuse box with subsequent replacement of the damaged wiring loom under warranty on my C3 Picasso 1.6 HDI. Worried about it as not a unique fault and a potentially design fault and safety issue, I contacted VOSA and filled in a report. The officer contacted Citroen UK which assured VOSA that no such fault existed (water ingress) as my report to Citroen UK from Citroen Reading does not mentioned water ingress, only some corrosion found in the fuse box. This may explain why there is no easy answer for the many owner chasing intermittent faults Dominique Tilquin from England

Wonder if my problem is related. My 2010 C3 Picasso’s rear lights have both stopped working, and there is moisture inside one of the plastic covers. I am planning to try changing both bulbs, but is there also a separate fuse I should change? Jane Snook from England

Hi. Had similar fault but started as a side light not working. Turned out to be water ingress in fuse box in centre multi plug labelled maroon. Wiring loom and fuse box replaced for £1k and all probs stopped. Citroen paid half but now 4 months later same problem again with headlight not working. Multi plug in fuse box corroded and wet. Rest of fuse box and connectors are bone dry. This is prob a design flaw. What happens if it’s a major circuit that cuts out??? Very dangerous and I’m very unhappy Nick from Scotland

Update. The cause is now being diagnosed as the washer pump sending drops of water up the wire and into the fuse box hence the lack of water damage anywhere else in the fuse box Bon from East Lothian (Haddingtonshire)

Similar problem with 2009 C3 Picassso. Side lights not working, one headlight not working. Traced to a corroded ECU multiplug a result of by water ingress in wiring loom caused by a failed washer pump. Citroen main dealer quoting £1,428.99 (why the 0.99?) to repair with a new fuse box, new wiring loom, new washer pump and 10 hours of labour. So a minor leak in a washer pump does £1,400 of damage - this is (a) bad design and (b) a safety issue if water can get into the loom and effect all the ECU functions. Currently discussing the matter with Citroen Customer service. Would be interested if anyone has secured a decent response from them Andrew Diston from England

I've just had the same issue with a '59 HDi C3. Water from a leaking water pump has got into the wiring harness and damaged the fuse box (and presumably the electronics). The issue manifested itself in the ESP fault light coming on. I intend to follow this up with Citroen UK as its clearly a design fault that they have been aware of for some time. I will ask the Citroen main dealer doing the repair if procedures have been put in place to prevent the problem arising again. In any event I intend to request that Citroen bear the cost of putting right their design fault. I may not have much luck! John Roberts from Cheshire

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

My 2010 C3 HDI 1.6 has water damage and needs a new fuse box and loom as plugs severely corroded. Headlights stopped working so I took it in for diagnosis and got this news. Quote for repair was enormous. Very disappointed that a car of this age with 30K miles has such damage. Clearly a design fault. Not contacted Citreon UK but given others` experience not sure it will be worth it! Chris from Greater London

Hi Chris. If you have went to Citroen dealer they will no doubt charge the earth and want to change everything, YOUR PAYING Do as I did-go on E.bay and order from there,its an easy job to change the fuse box. I done it in under 1hour and did not need to change wiring loom. The other way is purchase fuse box on eBay then take both car and box to local garage It won't take them long to carry out the work. Hope it works out martin nicholson from City of Edinburgh

This is not an answer but a comment. I've already detailed my fuse box water penetration fault in a previous message and would like to update readers . I complained to Citroen UK on the basis of design/manufacture/installation fault in allowing water to enter wiring loom and thereby into the fuse box/electronics; that the fault is common; that they know about the fault and have not changed anything to prevent the problem occurring. Their response was bland and effectively "tough" its out of warranty; they suggested contacting the Motor Codes, an industry funded "ombudsman". The Motor Codes contacted Citroen and the reply was more interesting: Citroen denied I ever contacted them; they denied any record of the garage who carried out the repair doing so, they denied that anyone else have suffered any such fault, they denied any design/manufacturing fault but indicated that "in an old vehicle deterioration can occur due to a number of factors outside their control". The car is a '59 plate - within the 7 yr warranty of other manufacturers (an indictment by Citroen about how they view their vehicle longevity and customer care) Obviously I am not satisfied and am exploring the next step to recoup my expenditure. One consideration is Small Claims Court on the basis of the components are not fit for purpose. I wonder if others have pursued a manufacturer by this means, or know where to go for further advice ( I'm going to visit CAB) I am also interested in the number of people who have suffered this fault - suggestions of sites with other names would be appreciated. Does anyone know if a Facebook page could be used to reach a wider audience for example. John Roberts from Cheshire

I bought a 2011 C3 Picasso (21,000 miles) only three weeks out of warrantee that has suffered a similar problem. Failed water pump with water finding its way back into the fuse-box corroding wiring loom connections. I am asking Citroen to cover this but they tell the dealer they will not as the car is second-hand. I intend to write to Citroen asking them to reconsider and if they refuse I will seek ways to pursue a claim. I think that the problem might justify a recall of the C3 Picasso range as a failure of the electrics whilst driving could lead to fatalities or serious injuries. Paul Briggs from Bath and North East Somerset

Having followed a similar series of cases on a C3 Picasso forum ( http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ), I asked the Telegraph columnist 'Honest John' for some advice. His reply was quite blunt and succinct; get the repair carried out at the supplying dealer, and then sue them using the small claims track of the County Court. Black Cherry from Devon

Martin Nicholson, any chance of a link to that eBay fuse box, please? Also, did you have any issues such as requiring to reboot the ECU or other electrical malarkey? Thanks. Black Cherry from Devon

http://www.ebay.co.uk/itm/GENUINE-CITROEN-UNDER-BONNET-FUSE-BOX-C2-DS3-C3-PICASSO-C3-MK-1-2-3-/251691277412?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item3a99f81c64 Hi, here is the link, it costs £48 plus £5 postage, it fits Picasso C3 as well as Citroen C3. I had no problems after connecting a new fuse box, all working well. To assist in removing and fitting the fuse box it is easier by removing the battery first. Good luck martin nicholson from City of Edinburgh

Another mention here: http://www.autoexpress.co.uk/citroen/c3-picasso/61747/used-buyers-guide-citroen-c3-picasso/page/0/2 Black Cherry from Devon

And here: http://www.honestjohn.co.uk/carbycar/citroen/c3-picasso-2009/?section=good Black Cherry from Devon

Hi. Sent ebay thread last night, noted tonight it`s still not showing? What to do is go on eBay and put in under bonnet fuse box Citroen C3 - two boxes will show, both fit, choose the £48.9 one + £5.00 POSTAGE. If doing the job yourself remove the battery first, makes it easier to access area, Martin martin nicholson from City of Edinburgh

Thanks Martin - I think I've found it. Are there any other issues to look out for - ie: any problems with rebooting systems afterwards? Is it 'simply' a case of unplugging all the connectors, junking to the old fuse box and sticking in the new?! Any 'weird' connectors there?! Thanks again. Black Cherry from Devon

No. everything went straightforward. Unclip the three connectors, pulled out the two cable connectors. The tricky bit is unhooking the clip under the fuse box, hence the reason for removing the battery. There are three areas that hold the inner fuse box in place, two are at the top and the one below. There is also one thick black power cable on top, remember to remove that first. Before you replace the new box, check the connectors first to make sure the old rusted pins are not stuck inside, if they are you can remove them, its a bit tricky but they will come out. Once it`s all connected back up, all will be fine, no need to reboot. You will have to reset the radio/DVD player and any setting you have on the dash memory. Good Luck, hope it goes well martin nicholson from City of Edinburgh

Thank you Martin - that is fantastic information :-) Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water(possibly/probably from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where Citroen dealers - fully aware of the issue - try to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this and his reply was unequivocal; "get the supplying dealer to carry out the repairs and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; (this site doesn't appear to allow URLs, so go to the Citroen Picasso Owners' Club (citroenpicasso org uk), then to 'Forums', followed by 'Technical Section for C3 Picasso'. There you will find a 'Hot' topic (!) called "Front Lights Not Working..." I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water (possibly/probably/certainly from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where a Citroen dealer - fully aware of the issue, tries to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this, and his reply was unequivocal; "get the supplying dealer to carry out the repairs, and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

This makes excellent reading: http://www.honestjohn.co.uk/faq/consumer-rights/ He also recommends using moneyclaim.gov.uk which is cheaper than Small Claims via the County Court. If the dealer doesn't play ball after you (almost certainly!) win, then I have heard that this makes recovery of funds easy... : thesheriffsoffice.com Black Cherry from Devon

https://www.youtube.com/watch?v=m87mGcY1jtA Black Cherry from Devon

There's a suggestion that Citroen have replied to official complaints to this issue by claiming it's all down to the windscreen washer bottle freezing and causing a micro-crack in the electrical plug to its motor. Guess what happens then? Yep, you power up the washers and this sends the leaking water up the electrical cable and all the way to the fuse box on the other side of the engine. Ergo, it ain't THEIR fault - it's down to owners not using enough anti-freeze in their wash. So, C3 Picasso owners, be prepared for a £1,400 bill if you allow your washer bottle to freeze. Whilst this is a 'plausible' explanation for the cause, there is clearly something amiss when such a small issue as a frozen washer bottle can seemingly lead - on many dozens of cars - to such astonishingly expensive damage. And there would also appear to be something strange going on that allows enough water to pass the best part of a couple of metres - and against gravity - along a wire! What mysterious force is at work here?! Black Cherry from Devon

An update on the issue of water ingress into fuse box/ associated electronics- Citroen C3 Picasso. I have up to now pursued my claim with Citroen UK (to no avail) but, following advice from Honest John, I should take up the issue with the Retailer of the goods. I have written to the dealer basing my claim on supplying a component(s) unfit for purpose: I await their response. The response is predictable but I intend to take the matter via the Small Claims procedure. The last post from Black Cherry does give more insight into Citroen's view in deflecting the blame onto the purchaser but there remains unanswered their glaring design fault of placing the washer fluid line in such a position that leaking fluid can travel along the wiring loom. Water and electricity should be kept apart is a fundamental design parameter I would have thought. Would you be happy to let Citroen's designers build an Electric Shower unit for example? It's commendable that followers here are giving help to repair the fault cheaper than going to the dealer but what about more of us taking them to task via the Small Claims online procedure? John Roberts from Cheshire

Hi John. Have you checked out this thread: http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ? It looks like this situation IS going to take someone to say 'enough' and carry out the threat of 'small claims'. There are two options - moneyclaim.gov which is an on-line service, or Small Claims track of the County Court. Pros and cons. The on-line system is meant to be cheaper and probably simpler, but I SUSPECT it'll rely purely on paperwork, so you'd have to get your whole argument fully sorted in one go. (That's a guess - it might not be like that!) So, I suspect that actually the County Court will be a better option in a case like this as I believe it'll allow some 'discussion' in front of the presiding officer. He will then judge what is 'reasonable', and I really think that Citroen can be made to look VERY unreasonable here on a number of issues; (a) it's a fault they DO know about. (b) It's a fault that's very common - one guy on that thread was told by ONE dealer they'd sold over 20 fuseboxes for that model... (c) It is not reasonable to have a design that can cause such costly devastation to an electrical system just because the owner MAY possibly have not used enough washer additive! (d) It is not reasonable for Citroen to have kept this information to themselves rather than helpfully informing all their car's owners to keep the washer bottle well 'additived'! etc etc. What stage are you at now, John - have you had the repair carried out yet? If so, was it with the selling dealer? And how much did it cost? Good luck - keep us posted! Black Cherry from Devon

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

Hi Tony, thank you for your comments, above - they add a great deal to the discussion. I am one of the victims of this fault. It recently cost me a punishingly expensive £1,400 to have the whole harness, fusebox and (£20) pump replaced. Do you have any evidence that the pumps themselves are defective rather than the problem being caused by poor maintenance on the owners' part? Even if the owner did fail to maintain the pump correctly (although how one does is a mystery as there are no instructions in the handbook and the pump's failure would require its replacement) how can it be that it can squirt water up the wires into the fusebox? This basic design cock-up should have been corrected by Citroen (and, you say, Peugeot) years ago. You say you have your own method of stopping the water from pumping up the strands of wire - I'd love to know what it is so that I may prevent this happening to me again. Also, have you any tips on how to spot early the thermostat sensor leak which might cost me an additional £2K? Maybe the sensor needs to be replaced at regular intervals in the servicing schedule? Happy New Year to you and your team. Paul Briggs from Bath and North East Somerset

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

I have a 2010 C3 Picasso and I have paid nearly £700 in the last few months for fuse box replacement. I still had trouble with the service light flickering on and of so I took the car to my local main dealer where it is at this moment. I had the devastating call this afternoon telling me that I have to have the Windscreen washer pump replaced and the engine harness replaced. The cost being £2.000. Utterly distraught, I cant sell the car as it is, I cant use it as it is. The mechanic asked Citroen for a goodwill reduction but they have flatly refused. I don't know what to do, I know nothing about cars!!! Lynne. Lynne from Essex

I think that this problem probably stems from converting a LH drive design to RH drive, my daughter has had the same problem with her 5 year old RH drive C4 Picasso with a 3000 pound repair bill. I got very worried as I have a 2011 C3 Picasso, but I live in Spain and mine is LH drive, the screenwasher and pump are on the left ( standing in front of the car ) and the fuse box is on the riight, well away from each other. Alan from Spain

I think that this problem probably stems from converting a LH drive design to RH drive, my daughter has had the same problem with her 5 year old RH drive C4 Picasso with a 3000 pound repair bill. I got very worried as I have a 2011 C3 Picasso, but I live in Spain and mine is LH drive, the screenwasher and pump are on the left ( standing in front of the car ) and the fuse box is on the riight, well away from each other. Alan from Spain

The Washer pump is also on the L/H side looking from the front on R/H drives cars and the fuse box is on the R/H side at the opposite side of the car so the problem is nothing to do with being converted to R/H/D it is simply caused by the washer pumps going faulty and leaking water up past the terminals and pumping the water up the strands of wire up the inner wing, across the bulkhead and across to the fuse box. The washer pumps could not be any worse quality if they were made in China for £1.00 each. Tony from South Yorkshire

I suspect Tony (South Yorkshire) is right. This has nothing to do with the 'drive' of the car. It is 'simply' an issue of the water in the windscreen washer bottle finding its way to the MARRON plug in the fuse box, and causing carnage once it's there. HOW the water gets there, I dunno. Theories range from it being 'pushed' there by the washer pump, to it being 'drawn' along by electrical 'pull' - electro-Osmosis OrSomethingOrOther. This issue is shared by some Peugeot models, which are - of course - near identical to Citroens under the skin. The ultimate CAUSE of the problem, however, is unconfirmed, afaIk. The 'best' theory is that the water in the washer pump freezes, whether that's due to lack of anti-freeze, I dunno - and the resulting expansion causes the washer case to split. This then allows water in to the electrical plug area, and it is then 'transported' along a 1m+ length of cable to the fuse box. Citroen can then try and shout "Foul! It's YOUR fault for not adding enough anti-freeze." Whereas car owners are justifiably claiming there must be a 'design fault' that allows such a minor misdemeanour to cause up to £2 grands worth of damage to the leccy system. Citroen MUST know about this - it's all over the internet, and many dealerships have been tackled on it - but are simply shrugging it off. It'll take a legal claim by someone to make them sit up and listen. Black Cherry from Devon

Hi all, Just found this thread - I received the bad news about my 2010 Citroen yesterday with it's "random/freak accident" washer leak that has allowed water to penetrate the fuse box (engineer found it because side lights weren't working as drove into work area for it's small service). Current estimate of works from Citroen dealer is £1,200-£1,600 - to replace the entire fuse box, presumably the engine loom and the washer pump. The Citroen dealer has been asking Head Office for a % discount for this because of car history/service record/etc. Waiting to hear if they'll do this. So, reading this message thread, it's quite obviously not as "random" as they make out? Anyone that's been through this - do you recommend contacting Citroen Head Office directly? This will then add to any court evidence. I would be interested to know if anyone has progressed to the court stages as yet - in case this is something that I have to deal with. I'm definitely unhappy that even if I go ahead with repairs - I'll be left with a car that this can happen on again... Em from Bristol

My wife's C3 Picasso seems to be suffering from the common fault of water getting into the main under bonnet fuse box. Having read the reports on this website I decided to check the fuse box and lo and behold there was moisture that had rusted away several pins that was obviously the cause of no lights and other issues like engine management light occasionally flashing on. I have noticed that several pins are stuck in the connector block. Do hope that they will be easy to remove when I start on the replacement. I few observations so far that may be helpful to others. 1. There were 2 possible fuse boxes available according to my local dealer both like identical. It appears that the more recent models with daylight running lights is the one model while my wife's is the other HW designation. The VIN No. was unable to identify which was the correct one and neither did 2 further tel. calls to other Citroen dealers. One dealer actually said take both and try each. Oh yeah. Eventually several calls to Citroen UK and a 5 day wait provided me with the supposed correct HW model as the correct one for my wife's car. Since this one is almost £200 from the dealer, while incidently the one for cars with daylight running lights and some other extras is about £70. Makes sense, yeah. 2. Anyway I sourced a new one on E-bay for £90. I thought before it arrives I would check out the washer pump as this seems to be the suggested cause. I have some observations that may help. 1. Why does Citroen insist on using 3 different fixings that require 3 different tools to remove the plastic wheel arch liner? 2. I observed the pump for signs of water when it was in function, nothing appeared to me wet. BUT I took the electrical connector off and noticed moisture BUT beware I'm not totally convinced that is where the fault lies as when I looked up in the wheel arch I noticed drips of winscreen washer liquid dripping from the rubber tubing near a connecting join between 2 pieces. So folks could this be a cause of water dripping down onto the electrical connector rather than from inside the washer pump. I shall buy a new pump and fix the join before a new fuse box is installed. Hope this helps someone other than my wife who hopefully will get her car back soon......when she stops nagging....! NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Sad to say I have found out I have the same issue. Thought I would give changing the fuse box a go before I had to spend £1300 on a complete repair. Can anybody give me the heads up on how to get those little pins out of the marron socket? I have already managed to locate the damage and my nails are getting wrecked. Help appreciated. Fio from Wiltshire

Similar issue with C3 Picasso, no electrical faults that i can find yet but the Service Light came on intermittently and now permanently. Assume my it's the fuse box and it will go eventually. Took it to my Citroen dealer and they could find no faults but couldn't turn the Service light off (they suggested disconnecting the battery overnight to reset the management system !) Was thinking about trading it in anyway, this has now hurried up my decision as i' don't want a 4 figure bill ! Goodbye C3 Picasso, it's been fun but I won't be buying Citroen again ! BRIAN from Caerphilly

I have this problem, the washer pump/bottle splits and the water then leaks into the fuse box and down into the harness. I am currently being told by the dealer to go to a scrap yard to get a connector for the harness to the fusebox, or I will have to pay £400 for a new harness and the same again for labour. IT also happened to my husbands C3 back in 2014. I have spoken to Citroen who offered 20% as my car is 5 years old. but they have said it is not a know issue (I have since sent them the link for this page :)) I am now having to try and source a connector so they can cut my harness and solder on a new plug....... wont be buying a Citroen ever again! Mel from West Midlands

i got a 60 plate c3 i have had it 6 months it has 17k on the clock bought it of my mother in law after father in law passed away .i noticed the window washer is not very good as will not pump water up the screen .noticed last night the side light is not working changed the bulb still not working. now heart broken reading this as it all fits with thes same problem . stuart from West Midlands

Yes my c3 2010 had same problems, excellent information from you guys. Also top tip: I used our lasses Tweezers to get the rusty pins out of the connector, fusebox on ebay is now£63.50 plus £4.50 postage (16.3.2017). simon from Hull

Submitted: 13/12/2012 15:12:41 | ID: 65463

Answer this question

Lena, Croatia

Citroen C3 Pluriel

I have CITROEN C3 Pluriel (2004) that i recently bought, and i found that i have the following problem: Sometimes, when i try to start my car, it seems like the key is not functioning. i can turn it in the lock only up to the point where it only gives contact, but i can not start the car. It helped to get out of the car, lock and unlock the door with the same key, then again go in and try - and the car can be started. Does anyone have encountered a similar problem with Pluriel? if you have - can you explain to me what the problem is, and what is the solution?

Answers

Because you must be in neutral or N Richard from Essex

Submitted: 19/06/2015 13:59:03 | ID: 117409

Answer this question

Pat Doherty, Armagh

Citroen C5

Warning sign come up with reference to fuel cap cover not closed , have to push reset button on steering wheel to stop the alarm from continuous sounding / service light remains on / what is the fault as the fuel cover is in place

Answers

The fuel cap is the same as the Peugeot 407 and supposed to have two magnets on it where it goes down into the filler neck. One of these may be missing in which case turn the cap round half a turn and refit. If you are still getting your service light you may have no Eolys fluid in the small tank for the DPF system Hugh from City of Glasgow

Submitted: 13/03/2017 21:35:22 | ID: 139828

Answer this question

b flatt, Norfolk

Citroen C2

c2 automatic showing incorrect information faulty side lights /fog lamp indicators take your pick had new bulbs car checked by 3 garages not found result to clear this please help if you can

Answers

Hi I had a similar problem on my C2 diesel and it turned out that one of my bulbs had a bit of a loose connection. Although you may have had new bulbs one of them might not be fitted correctly/needs adjusting. Hopefully its as simple as that. BTW out used to happen to me all the time until my mechanic sussed out what it was. Good luck buddy ?? Nicholas from Hertfordshire

Submitted: 07/03/2017 16:48:20 | ID: 139586

Answer this question

Allen Dark, England

Citroen C2 2007

My Citroen C2`s driver`s side electric window stopped working as well as both electric mirrors. Ihave been told the f35 fuse runs these. Please can anyone help me? Thanks. (Citroen 16 loeb)

Answers

Mine was having the same problem and I was advised to open the glove compartment/box .Inside the glove box there is a small fuse box, pull the cover of the fuse box then you will see12 fuse openings with only one fuse(mine is 5A).This fuse must be in opening number 6 counting from your left......I did this and my window and mirrors are now working properly. Sheers philemon from South Africa

Submitted: 14/03/2014 14:26:34 | ID: 62853

Answer this question

Steve Slater, Devon

Citroen C3 Picasso 2010

I can hear an obvious water sloshing sound coming from under the the front foot wells of my Citroen C3 Picasso when cornering. The foot wells are damp but not full of water. The doors have been investigated by my dealership and are dry. Any suggestions? (16v HDI)

Answers

Check the scuttles under the bonnet beneath the wind screen, mine had filled up with leaves and the water entered the car in the footwells Bob Quilliam from England

Flip the bonnet, there is a plastic grill on the drivers side about 4 inches below the window wiper. I unclipped this and sponged out the rain water, which had gathered in the bulkhead by the shock absorber. There is a rubber grommet on the wheel arch that was full of dead leaves, I unblocked it and that was it sorted. Mark Aitken from England

There are drains at both sides. The drivers side is easy to get to, the passenger side (uk) is a bit trickier because you need to remove wiper arms. The drains fill up with leaves and need emptying every 2 to 3 years. The scuttle will hold over a gallon of rainwater which makes alot of noise when it moves from side to side. James Richard Anderson from Nottinghamshire

I have a C3 Picasso VTR 1600 60 plate,the water sloshing sound has been bugging me for a while,thought it sounded like the cills were full of water and am grateful for the suggestions from Mark,Bob & James ....will try to resolve with these tips ,thanks guys Peter Allen from Norfolk

same issue with mine, for passenger side, I just lifted the plastic panel and used a garden cane to clear the drain plug - Amazed at the quantity of the water that had gathered there, no longer seasickness lol Willie Jack from Moray

This is a terrible problem if you park under trees which have small leaves. The driver's side of the well is easy with access from the panel used to change the cabin filter. I had to put my arm in there and remove all the dead leaves, then uses a coiled drain unblocker (about 2-3 mm diam.) which I pushed down the drain tube. On the other side, because this was the second time water gathered there, I resorted to carefully cutting a section of the lattice away which enabled me to poke a vacuum cleaner tube in to remove dry dead leaves. When filled with water I again used the coiled drain unblocker. All the time I thought what bad design. Gordon from Dorset

Submitted: 04/01/2013 11:11:14 | ID: 66900

Answer this question

G Brown, Tyne and Wear

Citroen Berlingo

Hello, I own a 2016 Berlingo van every now and then a warning beep keeps going off for no reason....... something to do with loading even when van is empty only way to stop it bleeping is to restore factory settings any reason why this keeps happening ?

Answers

I have a berlingo when I start up it bleeps but no fault Mark LETCH from Essex

hi have 2016 berlingo van the speed milege keep going off some tel me it is the senor but I cannot find it can some one tel me were Neil from South Yorkshire

Submitted: 24/01/2017 11:59:25 | ID: 138371

Answer this question

Julie, Swansea

Citroen DS3

Any body know were the fuel cut off is on ds3 please since I had an accident my airbags went off and I have replaced them the car won't start I have checked the fuel line and no fuel is coming up to my engine I have spark but no fuel please can someone help me rather than go to a main dealer the codes which are stored are Po463 and U1218

Answers

You don't state which year of car but you may not have a fuel cut off switch on yours. The fuel cut off is managed by the ECU for the Supplemental Restraint System (SRS) which includes the airbag module. It may be a job for the Citroen dealer to reset. Hugh from City of Glasgow

Submitted: 11/03/2017 15:33:03 | ID: 139758

Answer this question

Susan Young, Lincolnshire

Citroen C1

I have a Citroen c1 VTR plus 61plate and problem is after driving for 10 to 15 min when engine warms up I start getting a strange intermittent noise coming and going over normal engine noise. It's like a whirring loud to low noise. Can you help please? Just passed mot but the noise gets a annoying.

Answers

It sounds like your engine cooling fan is cutting in and out. Fairly normal if in city traffic or your engine may be overheating. Check coolant level and top up if required. Could be faulty temperature switch bringing on the fan when it is not needed or faulty thermostat causing engine to overheat. Hugh from City of Glasgow

Submitted: 12/03/2017 09:43:16 | ID: 139770

Answer this question

Jesse D'Costa, Greater London

Citroen Nemo

Hi Light on dashboard green like a sun with rays. Anyone know what this means please? Jesse

Answers

the lights are on. Martin from Suffolk

Submitted: 23/01/2017 08:12:54 | ID: 138333

Answer this question

Joseph Allen, West Midlands

Citroen Xsara Picasso

I've got a Citroen xsars paccasio and I need to change the bladetoanew fob how do I remove it as their is no screw

Answers

Some are supposed to come off by really hard twist but I've never done it. Have a look on Youtube for Peugeot and Citroen Flip Kays where you will be able to identify your particular key. Hugh from City of Glasgow

Submitted: 10/03/2017 11:13:42 | ID: 139725

Answer this question

john, Rhondda Cynon Taf

Citroen Berlingo Multispace

Just refitted a new radio which is standard fitting from the factory,also changed the clock information unit but the radio is is beeping when listening to any stations........... can anyone help......

Answers

It think it might need pairing (coded) to your ECU, I believe it's part of the anti-theft measures. Mick from Portugal

Submitted: 09/03/2017 14:33:41 | ID: 139698

Answer this question

Mark, Shropshire

Citroen Xsara Picasso

Hi my car does not idle at all what could be the problem it a 2005 Citroen xsara picasso 1.6 lx

Answers

It could be the idle speed sensor. Mick from Portugal

Submitted: 09/03/2017 12:49:08 | ID: 139693

Answer this question

kizzy, Kent

Citroen C4

I filled my car up with a full tank now my car leading do u think I put too much in it and is it safe too drive please

Answers

Probably, as for safety it depends where the fuel is leaking from. Mick from Portugal

It's leaking from were the spare wheel sits underneath it and thank you . It's been fine but no since I filled it up today since then it's started to happen... kizzy from Kent

I'm no sure how close that is to the exhaust system (hot exhaust could ignite fuel). Have you confirmed by smell or taste that it's definitely fuel? Both the C4 and the C3 have problems with the seals around the lights leaking and allowing rain to enter the vehicle. Mick from Portugal

Yea it definitely smells like petrol just seems strange that since I filled it up earlier today. We put ten pound in yesterday and 54 pounds in today and literally as soon as we drove off we could smell petrol then stopped about 2 miles down the road at home then when I come out I could notice a puddle underneath below the spare and around like the underneath of the back right hand door the fuel fill up side and very smelly of fuel.... Thank you kizzy from Kent

Both Citroens and Peugeots suffer from fuel tank leaking seals, the one where the filler pipe enters the tank and the other being on top of the tank around the fuel pump. The fact you've said you smelt petrol within a few minutes of setting off would make me look at the fuel pump seal first (that is inside the car). Lift the rear seats and fold back the carpet under the seats and you should be able to see the hatch for access to the fuel pump. Mick from Portugal

Submitted: 08/03/2017 21:24:11 | ID: 139664

Answer this question

m pagdin, South Yorkshire

Citroen Berlingo Multispace

I have an intermittent fault on the power steering it goes very stiff when I turn the steering wheel, but then it frees off

Answers

Likely cause would be a faulty seal in the rack or pump, or low on fluid. Mick from Portugal

Submitted: 08/03/2017 16:58:22 | ID: 139651

Answer this question

Robert Žavbi, Slovenia

Citroen C8

How can I change the clock and date

Answers

If the model with digital dash, go in to main menu and select configuration. Choose 'International Peramiters' and it should give you the option for date and time. If that fails, turn radio off, push menu, and date and time should be available there too. Hope that helps Tom Bishop from Kent

Submitted: 25/11/2016 13:33:56 | ID: 136945

Answer this question

Richard, Brighton & Hove

Citroen Nemo

Hi, My 60plate nemo seems to have lost all it's power, pull away in 1st Ok, the indicator on the dash tells me to change gear but don't have enough revs to change gear, and the same changing from 2nd to 3rd, iv started to notice white smoke coming out the exhaust. Any ideas......

Answers

Petrol or diesel? White smoke from a petrol is water getting in the cylinders (head gasket), on a diesel its either water or unburnt fuel (insufficient compression or excess fuel being injected). Mick from Portugal

Thanks for your reply, it's a diesel - do could be the injectors that are going? Richard from Brighton & Hove

It could be, if you're not losing any water I'd certainly look at the injectors first. If it's not too painful to drive it at the moment it might be beneficial adding a bottle of injector cleaner to the fuel to see if that alleviates a possible sticking injector. Mick from Portugal

Thanks, I will try that, most helpful! Richard from Brighton & Hove

Submitted: 07/03/2017 22:33:16 | ID: 139593

Answer this question