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Wade, Cornwall

Citroen C4 Grand Picasso

Hi there, Lately I've noticed there is a slight clicking sensation under my feet when I turn slowly. Usually, it's when I'm leaving and either backing out of the driveway or turning to head out. It's not there every day, but it's becoming more frequent. Any idea as to what may be casuing this? Thanks

Answers

Had the same problem. My mat had slid too far forward and was under the steering column and restricted the steering Alan Matthews from Blackpool

Submitted: 12/09/2017 12:16:11 | ID: 143595

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john, Norfolk

Citroen DS3

my heater fan wont work the fuses are fine and its had a new heater resister but it still wont work

Answers

Did you ever get this resolved? Mines has just developed the same problem. Gordon from North Lanarkshire

Submitted: 10/08/2017 19:44:12 | ID: 143053

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david gough, Nottinghamshire

Citroen DS3

the offside mirror on my DS3 has come loose so i took off the door panel and took out the speaker to locate the bolt which holds the mirror on but ,the bolt was tight but the mirror is loose ,has anyone else had this problem,do i need to completely take off the mirror and strip it down as i think there must be something in the chrome section where the indicator lense is,,my citroen dealer told me this isNOT covered under warranty,thanks

Answers

I don't have the answer, but have the same problem with my drivers door mirror, so interested to hear further. Mark Painter from Greater London

Submitted: 13/07/2014 13:37:03 | ID: 99571

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Audley Byfield, Essex

Citroen C4

There is a ticking noise coming from the nearside front part of the engine. Sounds like loose tappets, etc. Grateful for all suggestions as to the cause of this annoying noise. Thanks in anticipation.

Answers

Have you checked your injectors for a leak ?? May sound like an old steam engine. It happened to me, injectors 3 and 4 needed new copper seals. Hope this helps, good luck Alan Brady from Spain

Submitted: 27/03/2017 10:44:03 | ID: 140186

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mathew jones, Warwickshire

Citroen Xsara

How do I get access to change the brake bulb and are there any videos I can follow to make sure I'm doing it right?

Answers

there is a video you can follow on youtube i had the same problem but easy now i know andrea from Cumbria

Submitted: 19/04/2017 14:34:21 | ID: 140734

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Margaret, Gloucestershire

Citroen C3 Pluriel

I bought my C3 Pluria on Wednesday, it's a 2003 model but has full service history & in good condition, took it for a test drive and all went well, however drove it today on the motorway and when the speed increased to more than 40 the noise in the car was deafening !!! The noise is similar to what you would hear if you were driving at speed with the window down ( sounds like strong wind whistling... ). I have a 3 month warranty on the car but would appreciate some suggestions as to what may be causing this ( I'm assuming this isn't normal ? ) Thank You

Answers

At more than 40, you are unlucky, it usually only starts as 60!!! Sometimes opening and reclosing the roof, completely helps, especially if the weather is hot. I'm convinced the wires etc in the mechanism get worn/stretched so the roof will not close fully. I have suggested to my wife, whose car this is, putting draught excluder, you know, the sticky backed white stuff, or black stuff, along the rear edge of the front of the roof opening, but she will not have it! The "official" advice, is to crack the windows a bit, this really does help. A Citroen dealer may be prepared to help, but I bet they will charge like mad for it! hammond from Dorset

Just realized you have a 3 month warranty on it, go back and tell them to sort it out! Then they can pay Citroen to do it! hammond from Dorset

Submitted: 26/02/2016 13:10:31 | ID: 128200

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Ella, Isle of Wight

Citroen C3 Pluriel

My car alarm keeps going off all of a sudden? Checked doors etc but don't know what to do! Any help?!?!?

Answers

Could be as silly as a fly trapped in the car. Try spraying fly killer in the car then closing the door, and obviously make sure all windows are shut. If you want to leave windows open a bit, use the interior sensor cut-off switch to the left of the radio. The handbook is not too clear how to use it so do this - take key out of ignition, take everything you want out of the car, so you are ready to go. Hold down the aforementioned button until the little red light in it comes on. Shut the door and plip the plip as usual. Car is still alarmed if someone opens a door. hammond from Dorset

Submitted: 03/04/2016 19:14:22 | ID: 129898

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dianne, Bedfordshire

Citroen C3 Pluriel

Hi I own a Citroen C3 Convertable and have 2 problems. 1. when opening the drivers door i get a very loud clicking sound. Tried wd40 but made no difference. 2. Roof leaking. Water leaks into footwell and on part of front seats (drivers and passenger) have tried sticking clingfill in rubber seal of roof but just gets soaked and falls out. Fed up with damp or wet seats. Can anyone help ?

Answers

My door makes a funny noise when opening Liz gartshore from Northamptonshire

Dianne, the clicking noise is probably the door checkstrap.. which Citroen refer to as the door stop.. it's the bit that stops the door flying open. When you open the door if the click is in the same place each time then good chance that's it. replacement part number likely to by 9181 N0 (zero).. but take this to Pug dealer for cheaper price. Water ingress issue.. sorry can't help there. R Evans from Caerphilly

Hi they ALL leak, a bit, even ours which is only rarely left outdoors with no cover. Simple solution - buy a car cover from Halfords, they strap underneath at three points and will keep the weather out for a couple of years, or even longer. You can try really cleaning the door seal where it touches the A pillar and also readjusting the door lock position on the B post, (or where one would be if this was not a Pluriel) Cheers John hammond from Dorset

Submitted: 11/08/2016 11:08:08 | ID: 134279

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Rebecca, Greater London

Citroen Berlingo Multispace

Looking to buy a used Citroen Berlingo Multispace, £1800 with 80k on the clock. 1 previous owner, family member, full service history, careful driver. How long do they usually last, in mileage? Is it worth it?

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You don't say if your looking to buy petrol or diesel engine and what size. I purchased a 2005 Multispace with the 1.6 hdi engine,now done 71k to run the dogs round in.Most people say steer clear of this engine,as it has turbo issues!But do your homework on this engine.Most of this is down to poor maintenance,primarily insufficient oil changes and ensuring you fill it with the correct "low ash"spec. Ignore the handbook service interval,change it EVERY six thousand! OIL CHANGE, OIL CHANGE ,OIL CHANGE !Particularly if you mainly do short journeys. Keep this in mind on the 1.6 diesel,and it should go round the clock. Paul Davis from Lincolnshire

Submitted: 06/08/2017 17:11:06 | ID: 142950

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Toiny, Spain

Citroen C4 Grand Picasso

Walked passed our parked car last night turned round again to see the passenger side lights on, not full beam just dipped. Car had and been parked on roadside four approx 4 hours. Just switched on lights off/on and they went off. Checked again about 1am this morning and again at 10am nothing. What could've caused thids?

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It could be you've inadvertainly nudged the indicator,turning on the parking light! Its easy done,and stays on,even with everything switched off,and the key removed! I've done it myself! doug sinnott from Cheshire

Submitted: 25/06/2017 10:44:25 | ID: 142150

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Bob Chambers, Tyne and Wear

Citroen C-Crosser

On a bad road surface both my front and rear suspension makes a rattling noise I have change the radius bushes and the drop link bush given every thing a good shake but I am unable to find the cause. Can you help please.

Answers

Its the rear shocks, had the same with our outlander, shocks looked ok, but when I took them off they were knackered. richard from Germany

Submitted: 02/02/2017 16:44:04 | ID: 138617

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PAUL CHADWICK, East Sussex

Citroen Relay

Hello. My dab has all of a sudden stopped working. Was fine last night bit this morning would only work on am and fm. When I press the dab on the touch screen nothing happens. Please help. Many thanks Paul

Answers

Needs a software update by Citroen allan from West Midlands

Submitted: 24/08/2017 18:39:15 | ID: 143307

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mr m a lowe, Shropshire

Citroen Relay

relay van van 65 plate dab radio stopped working any ideas pls

Answers

Mine has too, 65 plate relay, was working fine for a year on DAB now only works on AM/FM. Did you find a solution? Dale from Nottinghamshire

Hi guys. My DAB has stopped working too, just suddenly! 65 plate Relay. Did you get yours up and running again? Thanks. Christian Christian Grant from Midlothian

Purchased a 64 plate 5 months ago. DAB wasn't working at all. Citroen do know about this problem as I'v just found the time to book it in to get it sorted. Apparently it needs a software update. allan from West Midlands

Submitted: 29/09/2016 10:26:00 | ID: 135574

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mike, Cheshire

Citroen Nemo

hi my van key fob suddenly stopped working, tried x2 batterys and still not working... occasionally my windows go down by themselves....anyone any answers....many thanks mike

Answers

hi when windows are going down by themselves its the key fob if you go to your nemo to open doors keep your finger pressing fob the windows will go down this was happening to me key fob kept in pocket when sitting in house key fob pressed by acident windows down seat wet with rain my keys do not go in pockets any more geoffrey fish from Darlington

Submitted: 10/12/2016 12:53:00 | ID: 137289

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Paul Nutman , Hampshire

Citroen Nemo

I got my nemo last week, it's had a new battery fitted, the mileage is flashing on the dash, the bluetooth menu button doesn't work & the USB port keeps connecting & then disconnecting. I've disconnected the battery to reset the system without success. Has anyone got ideas please??

Answers

Hi Paul! I have the same exact problem! The "main" key does not work on the steering wheel. Don't suppose you have found out a solution? Chris from Devon

Had the same problem it is the ecu box under the drivers seat that is at fault. Mine was replaced under warranty luckily as the part alone is £500 plus vat ! Peter from West Sussex

Submitted: 06/02/2017 15:52:35 | ID: 138742

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daz, Gwent

Citroen Nemo

hello all, I have a citroen nemo 1.3 hdi 75 box van. now whilst driving along . I seemed to lose power. with my foot flat down on accelerator. the van just didn't seem to go anywhere & the engine management light come on. I turned the ignition off & started the van again. the engine management light remains on but I have some power back but not great. ive had the rac out who plugged in his gadget which states the following. System Type: ENGINE SYSTEM DIAGNOSTIC & INFORMATION Name: FHZ - MAGNETI MARELLI 8DF3 - 1.3L - 55 (75) DTC: P0238,Turbocharging pressure regulation. now the rac engineer pointed to what I now know to be the turbo control valve which he said was the turbo pressure sensor. located just behind the drivers side headlight . bolted to the body with 2 x bolts opp the turbo. I took it off & took it apart. removed the small sponge & cleaned it & put it back together. there is good vacumn & made no difference. ive also read that the map sensor can cause such problems that ive had. I have ordered one & would appreciate if someone can tell me where I need to look to find it. I would also appreciate any views on the fault diagnosis & remedy. thankyou

Answers

Had same issue with mine not long after I had new timing chain fitted costing £1200 when van only has 90k on clock ha was told to change turbo £800 later still never fixed problem so fitted new maf sensor £80 still nothing so had guy out reset waste gate on turbo which did give me power back at least but now stalls and says low oil pressure, simple fact is these vans are cheap and nasty every time I fix a fault another one comes up don't waste money guessing on parts you will be forever buying them steven banner from Durham

hi, thanks for reply. in the end, I booked a mobile mechanic online. ( clickmechanic ) or something like that. before doing so. I had changed fuel filter, cleaned both egr valve & map sensor, checked glow plugs with multimeter. however despite all this, I was having plenty of revs at idle but losing power under load. I was left stooped and thought well for the sake of £41 for a mobile mechanic to diagnose the problem it was worth doing and atleast I then knew what the problem was. I booked online & entered my credit card details & the £41 charge is when mechanic has been. james turned up right on time. got his gadgets out & went to work. it took him under 10 mins to find the cause of the problem. he came & got me & showed me the fault and you would not have believed it to be something so simple. he said the fault is common on the nemo . I could have got my own part but whilst james was there & with all the tools at hand I was happy for him to carry out the repair. I agreed an additional £41 which included fitting & part and now my van goes like a rocket . in all. im very happy . ive gained some gr8 knowledge from james the mechanic and I think a total charge of £82 is great value for money compared to what a garage would have charged & of course you don't have the hassle of finding a garage, taking it there & picking it up etc. finally, what I would say to anyone having problems with their vehicle. regardless on whether you use a garage or mobile mechanic. always try to put atleast a deposit or partial charge on a credit card. the charge must be paid off in full when payment is due & in turn any further problems related to the same issue is then covered by your credit card company. so if after paying, you then have further problems. contact your credit card company, place the transaction into dispute & then your card provider works with you in getting a repair & they bear the cost. daz from Gwent

Hi Daz what was the problem just having same issues with my 59 plate nemo tried all sorts Tony from West Yorkshire

Submitted: 27/04/2017 21:21:18 | ID: 140966

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Joanne, South Yorkshire

Citroen C1

My boot has suddenly stopped opening. It was working fine until the other day. Th button will go in but nothing happens. Please try to help as I need to use my boot every day for work. Thank you

Answers

Squirt some WD40 into lock and hopefully this should free the mechanism inside. paul dyer from Staffordshire

Submitted: 21/05/2017 14:51:58 | ID: 141429

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Sarah Allport, Shropshire

Citroen C3 Picasso

Hi my Citroën c3 Picasso won't go into gear when first starting the car in the morning,will only work when I pump the clutch 5 or more times? .Once I have done this the gears work fine ,it's only when the car has been standing still on the drive overnight.Any advice would be appreciated tia.

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sorry I am probably a bit too late with my reply now, it is probably due to the lack of lubrication. and like with water then lubrication expands with heat, and this is probably what is happening here, is with the cold engine then the fluid hasn't expanded enough to lubricate or reach the clutch, or gearbox. then once the engine is warm, then there is enough lubrication for it all to work properly. Michael from Bridgend

Submitted: 22/05/2017 18:55:02 | ID: 141452

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Raymond Plisic, South Africa

Citroen C3 Picasso

Hi you do not have my model. Citroen Picasso 1800 , 2001 or 2002 model. Sick smell coming out of the air vent.I found and changed the fist one under the winscreen in the fire wall, but the smell is still there. Where are there outhers and where and how do i find a digram of the venterlation sysestem. I need to clean it out. I need to get into the systems parth . It only is when I open to bring new air form out side . So deffently the out side intake is dirty .. Thank you Alex

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it is caused mainly by poor maintenance, I would suggest a full flush out of the coolant, possibly need to know where any air trap caps are for the coolant, as you probably will get trapped air even when taking your time with it. then if the car has air-conditioning then there is possibly a pollen filter. if both clean both casings, as it is the first area's for trapped water to smell rotten over time. another thing is to check if the air fan is working properly at all speeds, as this can also be a sign of the motor on it's last legs. usually the slower speed will stop working first. hope this helps. Michael from Bridgend

Submitted: 30/05/2017 09:28:56 | ID: 141625

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Paul Goode, West Yorkshire

Citroen C3 Picasso

We have a recently purchased 2nd hand C3 Picasso, petrol (reg'd late 2015). We've noticed water is accumulating in the spare wheel recess. No apparent leakage from anywhere inside the car, all trim dry and unmarked. May be coming in when driving as a few v. small pieces of grit also present having cleaned the recess initially after first discovering water. Anyone got any ideas?

Answers

check in the spare wheel compartment and under the car to see if there are any drain plugs going into the boot. it could be that one of these could have been damaged, and that will let water into the car in wet weather driving. Michael from Bridgend

Submitted: 30/05/2017 15:01:54 | ID: 141631

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timothy carpenter, Somerset

Citroen C3 Picasso

how do I get the message up on my display that shows me what song and artist is playing on my radio? I had it up but now it is gone. Many thanks Tim Carpenter

Answers

it was one of the buttons on the radio unit itself, I can't quite remember as used to own a 2011 Picasso, and now own a 2010 model some years later which doesn't have the feature. I think it was the music icon, or the list buttons on the radio. Michael from Bridgend

Submitted: 09/07/2017 14:03:02 | ID: 142455

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James, Cheshire

Citroen C3 Picasso

Can you please advise which fuse in the glove compartment to fit a in car cam so as its only live with ignition ON. Ive already tried F17 but is live all the time

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I don't know if this is any help, but when I was learning car maintenance back in 94, then we used to take a feed off the car radio for a cigarette lighter, just make sure you fit a fuse that is the right size, and that is accessible encase is blows as the 10 amp fuse normally used back then would be too much power for a camera. plus this should also work for fitting the camera to the system that you want in this case which is to make it only work with the ignition switched on. sorry can't help more than that. but try searching the system for a fuse for in-car entertainment, or cigarette lighter if it runs on a different fuse but my guess is that they both run from the same fuse. Michael from Bridgend

Submitted: 22/06/2017 14:10:18 | ID: 142073

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ian lockley, Nottinghamshire

Citroen Relay

turn ignition on air bag light on... dash goes through test airbag light goes off.... then comes on again after test+ stays on. only air bag is on drivers side r/h/d . horn works all lights work all indicators work. steering wheel is not set to 12 0`clock ,may have been removed before or tracking is out. van converted to campervan converted by wild ax rgds. idl

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If they took out the bench seat and replaced it with singel seat, they may have botched up the wiring to the pyros.. they should have removed all pyros from bench.. passenger and middle pyros.. and strapped the passenger pyro under the new seat... otherwise the system detects malfunction. They could have clipped the wires and connected a resistor, but that can produce faults. R Evans from Caerphilly

Up date had campervan to auto sparks they found the missing seat plug ,put a resister in it. Reset the ecu.job done £120. ian lockley from Nottinghamshire

Submitted: 19/06/2016 22:31:24 | ID: 132809

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steve, Warrington

Citroen Grand C4 Picasso

My car has squeaky rear suspension, it`s a 14 reg, 10000 miles 8 months old, also speedo has black lines running through it?

Answers

Having the same issue with my C4 Picasso. The left rear wheel is squeaking. I went to Kwik Fit and they said they suspect a problem with the O ring on the suspension but they couldnt be sure it wasnt the shocks. Both seem unlikely in a car which is a 63 plate. They advised checking if its a known problem as to fix will mean replacing either of both left side suspension and/or shock - £400 plus! Dominic from Surrey

Submitted: 24/04/2015 12:44:24 | ID: 115165

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Joginder Sangha, England

Citroen Xsara Picasso 2006

I have a Citroen Xsara Picasso. How do I remove the battery from under the seat? Do I need tools?

Answers

The battery is covered by a plastic box lid. There is a slider on top to slide to the rear of the car. Lid should lift off, with a bit of a wiggle. Battery is the held in place by a clamp with a nut at front and back. You need a small spanner (adjustable is good). Then one side of the battery lead is a green screw-on connector, the other is a red clamp that flips up or presses down. Eric Scarboro from Durham

on the rear bottom of passenger seat on either side there are 2 levers just press and release both to realease seat which will then tip forward allowing access to battery the rest is easy brian from Tyne and Wear

on the rear bottom of passenger seat on either side there are 2 levers just press and release both to realease seat which will then tip forward allowing access to battery the rest is easy brian from Tyne and Wear

The lever is mentioned a lot when you search for this answer but many models did not have the levers. For these models you: Remove head rest on passenger seat. Push forward to max. Undo the three star nuts holding down chair at rear (400 star). You MUST then take the bolts out or you can not do next stage. Push the seat back again towards the rear and tilt back rest forward. Now it will tilt further into well and expose battery. tony from Hampshire

Submitted: 24/12/2013 10:08:41 | ID: 59661

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Jacques Oosthuizen, Namibia

Citroen C2

Good Day. My car started all fine this morning and when I dried to start it just now is keeps saying " Antitheft Faulty " and does not want to start at all, the car locks and unlocks and everything works with the key but it does not want to start the car. what could the problem be.

Answers

Hi there, I had a similar problem with my Citroen when my key fob broke, so I just got my key changed as the fob was faulty. I didn't want to pay £170 for a key with a fob so just got a normal key. Good luck louise from Cardiff

Submitted: 23/06/2017 13:11:41 | ID: 142102

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john moore, Norfolk

Citroen C4

MY starter motor is jammed, any ideas how to unjam it. It is a semi automatic.

Answers

although it isn't easy as its located right at the back but possibly giving it a bash whilst someone else turns key could free it up DAVID from Rhondda Cynon Taf

As stater previously try to slide a piece of wood down the back of engine onto starter casing and tap with a hammer while someone holds the key in the start position. If this doesnt work try the same with the solonoid but dont hit too hard. Colin Webster from Hampshire

Put it in reverse, then try pushing it back to release the stuck starter teeth from the starter ring, Might need a few hands. Hope this works but it may not if it is jammed in too tight, only loosening the starter motor will free it? Owen Baldwin from North Yorkshire

Submitted: 10/06/2017 23:57:56 | ID: 141857

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Mary Grace Keogh, Merseyside

Citroen C1

I Have Citroen c1 vtr+ 2011 i bought only second hand... I am a new driver... i just drove my car only three times because every time I drive my car i always get stall... and i found the clutch is different from my instructor car... Please explained to me why i always get stall... thank you?

Answers

Hi Mary, I had the same problem when I changed my yaris for a c1. I'm also a new driver and have found that the biting point is higher in the c1. Your stalling though because your letting your clutch up too much before giving it gas. You'll get used too the different feel after a bit more practice. Hope this helps a little and good luck. Hazel lesley Williams from Durham

Submitted: 17/03/2017 22:00:16 | ID: 139944

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Andrew Boulton , Stoke-on-Trent

Citroen Relay

Number plate lights don't work ,both bulbs replaced (both had blown) at mot station ,still no light and a light on dash to say check no plate light. Do I need to reset the dash and so how do I it? Cheers Andy

Answers

Just had the problem we had to replace the bulb holders due to bad contact because of corrosion Dannie Barrier from West Midlands

Submitted: 12/08/2017 08:10:40 | ID: 143080

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alan, Essex

Citroen C4 Picasso

I've had the car for about 6 weeks and every now and then the keyless entry system will not let me open the doors. then after around 15-20 mins it will open, then sometimes i get a warning on the dash saying key not detected and i have to wait for that. It has been back to the dealer but they say they could not replicate the fauld when they had it for 3 days. Has anyone else had this problem?

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I have exactly the same problem. Usually I cant turn off car as it says key is not present. I press start stop button for more than 5 seconds and car turns off. When this ocures I cant lock the vhecile nor with remote or key. I figured out if I use spare key at that moment everything works fine since than, both remotes and keys. On the other hand as you said after 20 minutes it's ok but your car stays in unlocked condition in the middle of public parking. If you found the sollutin I would appreciate your response. /Bole C4GPII 2017 Bole from Cork

Submitted: 12/10/2016 08:08:15 | ID: 135886

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Charles Baldacchino, Malta

Citroen Xsara Picasso

Hello, I own a 1.6 petrol 2004 Picasso and the engine keeps on missing especially on low gears like first and second, we changed the coil pack the fuel filter the sparking plugs the crank sensor and cleaned the injectors,the engine is running much better than before but still with that problem,no faults are showing on the system,i was told that it might be the throttle box/pack and i was also told that the thing come as a whole thing not just the throttle, in Malta it is not available any help where I can find one? or any other solution please? thanks

Answers

I had this fault and found the coil pack has to be compatible to your Citreon Rob from Norfolk

Submitted: 27/05/2017 07:47:19 | ID: 141572

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debra, West Lothian

Citroen Xsara Picasso

2006 1.6 petrol cutting out have replaced coilpack &spark plugs and still cutting out the car has a blown exhaust could that be causing it to cut out it comes up immobaliser fault

Answers

The coil pack has to be compatible to your car. My 2005 plate piccasso had a grey cap on top of the coil pack. Breakdown man tried a new coil pack that did not fix it. Rob from Norfolk

Submitted: 04/08/2017 17:39:43 | ID: 142903

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Melanie Wolstenholme, Greater Manchester

Citroen DS3

How do you turn the radio off

Answers

As far as I'm aware, you can't switch the radio off completely - only way is to turn volume down, if you have the touchscreen try switching the screen off and see if that does anything. Ryan from City of Edinburgh

Push the volume button to switch it on/off Henry from Angus

I have a 2016 plate DS3 and have been told by the DS3 sales room that you cannot completley turn off the radio only mute it! D Marshall from Scottish Borders

Submitted: 19/02/2016 23:10:24 | ID: 127875

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Don, Kent

Citroen Dispatch

Hi there, I have a diesel 2.0 Dispatch, when I put the ignition on the wipers start without them being switched on and the headlight dash indicator light shows weird, can anyone help cheers, Don

Answers

I have a 2013 Dispatch1.6 the same thing happened me. The wipers came on when not switched on tried switching on off at switch still kept going went into shop to get number of Main Citroen Main dealers when I came out noticed lights came on I tried to start van again which it did the van has been going ok since. The only thing I bought the van 3 months previous there had been only 1 key so the morning this happened it was in main Citroen Dealers to get new key programmed in to the van which took near 2 hour me waiting when asked was it near ready they pointed to a screen with the van up on a ramp ? I phoned the man I was dealing with he said he had never heard of this but would find out and call me back ! Still waiting Terry from County Down

Submitted: 17/07/2017 17:24:08 | ID: 142610

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Sam Badejo, England

Citroen C4 Picasso 2007

My little girl pressed something in my Citroen C4 Picasso and now the side mirrors that easily open up when the car is opened now do not open up. The lights by the mirror are now on and I now drive with the side mirrors folded up. Please can anybody tell me what I can do? Thanks.

Answers

On the driver’s door there is a a switch that slides to select left or right wing mirror. It has been moved towards you. From the central position push it away from you and nor from England.

Thank you Mark James - Just had the missus in a panic on the phone. Your solution works! Chaz P from England

Wel, isn't the internet great - ask a question and someone will have had the same problem. I just experienced the same problem with my C4 and thought I had to god to the Car Service. Thanks a lot for sharing your experience. tjalfefar@gmail.com from Denmark

Thank you very much,i had the same issue and googled.Saw your answer and everything it's ok now,blessings Ida from Albania

It works - thanks very much for your help - the only extra thing was that I had to put in the ignition key and start the engine - then I pressed the button and an irritating problem disappeared as the mirrors opened. Jon D from West Sussex

Submitted: 16/07/2013 16:23:59 | ID: 66086

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shirley bowers, Norfolk

Citroen DS3

Oil level warning light came on have put oil in but light still remains on

Answers

Hi,I have exactly the same problem with the check engine levels warning, I've just topped up but still on.This has happened a few times since I bought the ds3 so I think it maybe it could be the sensor.Its impossible to read the level on the dipstick as well. trudy from West Midlands

Submitted: 17/11/2014 13:56:33 | ID: 106341

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Robert Cusick, Lancashire

Citroen C4 Picasso

When I have been running for a couple of minutes there's a beep and service light comes on, then faulty handbrake then a couple seconds later another beep and esp/ask light comes on as well.If I stop the engine and start it again they all disappear till I have been running for a couple of minutes and it all happens again.

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Having a similar issue, auto electrician diagnosis identified error codes P1161, P0050, P0563, C1208. Had my local repair centre replace the throttle body for about £450. drove about 1 mile and it all started again, ABS, engine errors and no acceleration power. cannot see any obvious resolution on web searches. Edward from West Midlands

Had this problem whenever I plugged in an ODB (Bluetooth or WiFi) reader to read values on my android/IoS phone. Most likely low voltage caused by failing battery. Check and see if it helps. Anesh-Singapore from Singapore

Submitted: 26/04/2017 13:13:30 | ID: 140920

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Nicholas Barfield, Derbyshire

Citroen C3 Picasso 2009

Seeing James Campbell’s and Sue Parrish’s posts about Citroen C3 Picasso underbonnet fuse box issues, I’d like to know if other C3 owners can report similar corrosion problems? Our 2009 09 C3 Picasso HDi started to behave very erratically a couple of months out of warranty: lights failing then coming back on; engine management SERVICE light flickering then coming on solid; central locking system playing up. It was finally sorted by a patient, resourceful auto electrical engineer who identified lack of continuity on a couple of circuits due to corrosion in the purple (stamped ’MARRON’) socket in the fuse box - so bad that when he unplugged the wiring loom connections, three mini-pin connectors remained in the relevant loom terminal. Luckily he was able to remove these, saving us the cost of a new loom, but a new fuse box and labour still came to over £160, which I’m hoping to reclaim from Citroen if I can show that water ingress that causes the corrosion is a design fault. Anyone had these same issues? (1.6 HDi 90 VTR+)

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I was interested in the threads I found on this site as I have been verbally diagnosed with water penetration in the fuse box with subsequent replacement of the damaged wiring loom under warranty on my C3 Picasso 1.6 HDI. Worried about it as not a unique fault and a potentially design fault and safety issue, I contacted VOSA and filled in a report. The officer contacted Citroen UK which assured VOSA that no such fault existed (water ingress) as my report to Citroen UK from Citroen Reading does not mentioned water ingress, only some corrosion found in the fuse box. This may explain why there is no easy answer for the many owner chasing intermittent faults Dominique Tilquin from England

Wonder if my problem is related. My 2010 C3 Picasso’s rear lights have both stopped working, and there is moisture inside one of the plastic covers. I am planning to try changing both bulbs, but is there also a separate fuse I should change? Jane Snook from England

Hi. Had similar fault but started as a side light not working. Turned out to be water ingress in fuse box in centre multi plug labelled maroon. Wiring loom and fuse box replaced for £1k and all probs stopped. Citroen paid half but now 4 months later same problem again with headlight not working. Multi plug in fuse box corroded and wet. Rest of fuse box and connectors are bone dry. This is prob a design flaw. What happens if it’s a major circuit that cuts out??? Very dangerous and I’m very unhappy Nick from Scotland

Update. The cause is now being diagnosed as the washer pump sending drops of water up the wire and into the fuse box hence the lack of water damage anywhere else in the fuse box Bon from East Lothian (Haddingtonshire)

Similar problem with 2009 C3 Picassso. Side lights not working, one headlight not working. Traced to a corroded ECU multiplug a result of by water ingress in wiring loom caused by a failed washer pump. Citroen main dealer quoting £1,428.99 (why the 0.99?) to repair with a new fuse box, new wiring loom, new washer pump and 10 hours of labour. So a minor leak in a washer pump does £1,400 of damage - this is (a) bad design and (b) a safety issue if water can get into the loom and effect all the ECU functions. Currently discussing the matter with Citroen Customer service. Would be interested if anyone has secured a decent response from them Andrew Diston from England

I've just had the same issue with a '59 HDi C3. Water from a leaking water pump has got into the wiring harness and damaged the fuse box (and presumably the electronics). The issue manifested itself in the ESP fault light coming on. I intend to follow this up with Citroen UK as its clearly a design fault that they have been aware of for some time. I will ask the Citroen main dealer doing the repair if procedures have been put in place to prevent the problem arising again. In any event I intend to request that Citroen bear the cost of putting right their design fault. I may not have much luck! John Roberts from Cheshire

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

My 2010 C3 HDI 1.6 has water damage and needs a new fuse box and loom as plugs severely corroded. Headlights stopped working so I took it in for diagnosis and got this news. Quote for repair was enormous. Very disappointed that a car of this age with 30K miles has such damage. Clearly a design fault. Not contacted Citreon UK but given others` experience not sure it will be worth it! Chris from Greater London

Hi Chris. If you have went to Citroen dealer they will no doubt charge the earth and want to change everything, YOUR PAYING Do as I did-go on E.bay and order from there,its an easy job to change the fuse box. I done it in under 1hour and did not need to change wiring loom. The other way is purchase fuse box on eBay then take both car and box to local garage It won't take them long to carry out the work. Hope it works out martin nicholson from City of Edinburgh

This is not an answer but a comment. I've already detailed my fuse box water penetration fault in a previous message and would like to update readers . I complained to Citroen UK on the basis of design/manufacture/installation fault in allowing water to enter wiring loom and thereby into the fuse box/electronics; that the fault is common; that they know about the fault and have not changed anything to prevent the problem occurring. Their response was bland and effectively "tough" its out of warranty; they suggested contacting the Motor Codes, an industry funded "ombudsman". The Motor Codes contacted Citroen and the reply was more interesting: Citroen denied I ever contacted them; they denied any record of the garage who carried out the repair doing so, they denied that anyone else have suffered any such fault, they denied any design/manufacturing fault but indicated that "in an old vehicle deterioration can occur due to a number of factors outside their control". The car is a '59 plate - within the 7 yr warranty of other manufacturers (an indictment by Citroen about how they view their vehicle longevity and customer care) Obviously I am not satisfied and am exploring the next step to recoup my expenditure. One consideration is Small Claims Court on the basis of the components are not fit for purpose. I wonder if others have pursued a manufacturer by this means, or know where to go for further advice ( I'm going to visit CAB) I am also interested in the number of people who have suffered this fault - suggestions of sites with other names would be appreciated. Does anyone know if a Facebook page could be used to reach a wider audience for example. John Roberts from Cheshire

I bought a 2011 C3 Picasso (21,000 miles) only three weeks out of warrantee that has suffered a similar problem. Failed water pump with water finding its way back into the fuse-box corroding wiring loom connections. I am asking Citroen to cover this but they tell the dealer they will not as the car is second-hand. I intend to write to Citroen asking them to reconsider and if they refuse I will seek ways to pursue a claim. I think that the problem might justify a recall of the C3 Picasso range as a failure of the electrics whilst driving could lead to fatalities or serious injuries. Paul Briggs from Bath and North East Somerset

Having followed a similar series of cases on a C3 Picasso forum ( http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ), I asked the Telegraph columnist 'Honest John' for some advice. His reply was quite blunt and succinct; get the repair carried out at the supplying dealer, and then sue them using the small claims track of the County Court. Black Cherry from Devon

Martin Nicholson, any chance of a link to that eBay fuse box, please? Also, did you have any issues such as requiring to reboot the ECU or other electrical malarkey? Thanks. Black Cherry from Devon

http://www.ebay.co.uk/itm/GENUINE-CITROEN-UNDER-BONNET-FUSE-BOX-C2-DS3-C3-PICASSO-C3-MK-1-2-3-/251691277412?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item3a99f81c64 Hi, here is the link, it costs £48 plus £5 postage, it fits Picasso C3 as well as Citroen C3. I had no problems after connecting a new fuse box, all working well. To assist in removing and fitting the fuse box it is easier by removing the battery first. Good luck martin nicholson from City of Edinburgh

Another mention here: http://www.autoexpress.co.uk/citroen/c3-picasso/61747/used-buyers-guide-citroen-c3-picasso/page/0/2 Black Cherry from Devon

And here: http://www.honestjohn.co.uk/carbycar/citroen/c3-picasso-2009/?section=good Black Cherry from Devon

Hi. Sent ebay thread last night, noted tonight it`s still not showing? What to do is go on eBay and put in under bonnet fuse box Citroen C3 - two boxes will show, both fit, choose the £48.9 one + £5.00 POSTAGE. If doing the job yourself remove the battery first, makes it easier to access area, Martin martin nicholson from City of Edinburgh

Thanks Martin - I think I've found it. Are there any other issues to look out for - ie: any problems with rebooting systems afterwards? Is it 'simply' a case of unplugging all the connectors, junking to the old fuse box and sticking in the new?! Any 'weird' connectors there?! Thanks again. Black Cherry from Devon

No. everything went straightforward. Unclip the three connectors, pulled out the two cable connectors. The tricky bit is unhooking the clip under the fuse box, hence the reason for removing the battery. There are three areas that hold the inner fuse box in place, two are at the top and the one below. There is also one thick black power cable on top, remember to remove that first. Before you replace the new box, check the connectors first to make sure the old rusted pins are not stuck inside, if they are you can remove them, its a bit tricky but they will come out. Once it`s all connected back up, all will be fine, no need to reboot. You will have to reset the radio/DVD player and any setting you have on the dash memory. Good Luck, hope it goes well martin nicholson from City of Edinburgh

Thank you Martin - that is fantastic information :-) Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water(possibly/probably from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where Citroen dealers - fully aware of the issue - try to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this and his reply was unequivocal; "get the supplying dealer to carry out the repairs and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; (this site doesn't appear to allow URLs, so go to the Citroen Picasso Owners' Club (citroenpicasso org uk), then to 'Forums', followed by 'Technical Section for C3 Picasso'. There you will find a 'Hot' topic (!) called "Front Lights Not Working..." I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water (possibly/probably/certainly from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where a Citroen dealer - fully aware of the issue, tries to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this, and his reply was unequivocal; "get the supplying dealer to carry out the repairs, and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

This makes excellent reading: http://www.honestjohn.co.uk/faq/consumer-rights/ He also recommends using moneyclaim.gov.uk which is cheaper than Small Claims via the County Court. If the dealer doesn't play ball after you (almost certainly!) win, then I have heard that this makes recovery of funds easy... : thesheriffsoffice.com Black Cherry from Devon

https://www.youtube.com/watch?v=m87mGcY1jtA Black Cherry from Devon

There's a suggestion that Citroen have replied to official complaints to this issue by claiming it's all down to the windscreen washer bottle freezing and causing a micro-crack in the electrical plug to its motor. Guess what happens then? Yep, you power up the washers and this sends the leaking water up the electrical cable and all the way to the fuse box on the other side of the engine. Ergo, it ain't THEIR fault - it's down to owners not using enough anti-freeze in their wash. So, C3 Picasso owners, be prepared for a £1,400 bill if you allow your washer bottle to freeze. Whilst this is a 'plausible' explanation for the cause, there is clearly something amiss when such a small issue as a frozen washer bottle can seemingly lead - on many dozens of cars - to such astonishingly expensive damage. And there would also appear to be something strange going on that allows enough water to pass the best part of a couple of metres - and against gravity - along a wire! What mysterious force is at work here?! Black Cherry from Devon

An update on the issue of water ingress into fuse box/ associated electronics- Citroen C3 Picasso. I have up to now pursued my claim with Citroen UK (to no avail) but, following advice from Honest John, I should take up the issue with the Retailer of the goods. I have written to the dealer basing my claim on supplying a component(s) unfit for purpose: I await their response. The response is predictable but I intend to take the matter via the Small Claims procedure. The last post from Black Cherry does give more insight into Citroen's view in deflecting the blame onto the purchaser but there remains unanswered their glaring design fault of placing the washer fluid line in such a position that leaking fluid can travel along the wiring loom. Water and electricity should be kept apart is a fundamental design parameter I would have thought. Would you be happy to let Citroen's designers build an Electric Shower unit for example? It's commendable that followers here are giving help to repair the fault cheaper than going to the dealer but what about more of us taking them to task via the Small Claims online procedure? John Roberts from Cheshire

Hi John. Have you checked out this thread: http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ? It looks like this situation IS going to take someone to say 'enough' and carry out the threat of 'small claims'. There are two options - moneyclaim.gov which is an on-line service, or Small Claims track of the County Court. Pros and cons. The on-line system is meant to be cheaper and probably simpler, but I SUSPECT it'll rely purely on paperwork, so you'd have to get your whole argument fully sorted in one go. (That's a guess - it might not be like that!) So, I suspect that actually the County Court will be a better option in a case like this as I believe it'll allow some 'discussion' in front of the presiding officer. He will then judge what is 'reasonable', and I really think that Citroen can be made to look VERY unreasonable here on a number of issues; (a) it's a fault they DO know about. (b) It's a fault that's very common - one guy on that thread was told by ONE dealer they'd sold over 20 fuseboxes for that model... (c) It is not reasonable to have a design that can cause such costly devastation to an electrical system just because the owner MAY possibly have not used enough washer additive! (d) It is not reasonable for Citroen to have kept this information to themselves rather than helpfully informing all their car's owners to keep the washer bottle well 'additived'! etc etc. What stage are you at now, John - have you had the repair carried out yet? If so, was it with the selling dealer? And how much did it cost? Good luck - keep us posted! Black Cherry from Devon

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

Hi Tony, thank you for your comments, above - they add a great deal to the discussion. I am one of the victims of this fault. It recently cost me a punishingly expensive £1,400 to have the whole harness, fusebox and (£20) pump replaced. Do you have any evidence that the pumps themselves are defective rather than the problem being caused by poor maintenance on the owners' part? Even if the owner did fail to maintain the pump correctly (although how one does is a mystery as there are no instructions in the handbook and the pump's failure would require its replacement) how can it be that it can squirt water up the wires into the fusebox? This basic design cock-up should have been corrected by Citroen (and, you say, Peugeot) years ago. You say you have your own method of stopping the water from pumping up the strands of wire - I'd love to know what it is so that I may prevent this happening to me again. Also, have you any tips on how to spot early the thermostat sensor leak which might cost me an additional £2K? Maybe the sensor needs to be replaced at regular intervals in the servicing schedule? Happy New Year to you and your team. Paul Briggs from Bath and North East Somerset

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

I have a 2010 C3 Picasso and I have paid nearly £700 in the last few months for fuse box replacement. I still had trouble with the service light flickering on and of so I took the car to my local main dealer where it is at this moment. I had the devastating call this afternoon telling me that I have to have the Windscreen washer pump replaced and the engine harness replaced. The cost being £2.000. Utterly distraught, I cant sell the car as it is, I cant use it as it is. The mechanic asked Citroen for a goodwill reduction but they have flatly refused. I don't know what to do, I know nothing about cars!!! Lynne. Lynne from Essex

I think that this problem probably stems from converting a LH drive design to RH drive, my daughter has had the same problem with her 5 year old RH drive C4 Picasso with a 3000 pound repair bill. I got very worried as I have a 2011 C3 Picasso, but I live in Spain and mine is LH drive, the screenwasher and pump are on the left ( standing in front of the car ) and the fuse box is on the riight, well away from each other. Alan from Spain

I think that this problem probably stems from converting a LH drive design to RH drive, my daughter has had the same problem with her 5 year old RH drive C4 Picasso with a 3000 pound repair bill. I got very worried as I have a 2011 C3 Picasso, but I live in Spain and mine is LH drive, the screenwasher and pump are on the left ( standing in front of the car ) and the fuse box is on the riight, well away from each other. Alan from Spain

The Washer pump is also on the L/H side looking from the front on R/H drives cars and the fuse box is on the R/H side at the opposite side of the car so the problem is nothing to do with being converted to R/H/D it is simply caused by the washer pumps going faulty and leaking water up past the terminals and pumping the water up the strands of wire up the inner wing, across the bulkhead and across to the fuse box. The washer pumps could not be any worse quality if they were made in China for £1.00 each. Tony from South Yorkshire

I suspect Tony (South Yorkshire) is right. This has nothing to do with the 'drive' of the car. It is 'simply' an issue of the water in the windscreen washer bottle finding its way to the MARRON plug in the fuse box, and causing carnage once it's there. HOW the water gets there, I dunno. Theories range from it being 'pushed' there by the washer pump, to it being 'drawn' along by electrical 'pull' - electro-Osmosis OrSomethingOrOther. This issue is shared by some Peugeot models, which are - of course - near identical to Citroens under the skin. The ultimate CAUSE of the problem, however, is unconfirmed, afaIk. The 'best' theory is that the water in the washer pump freezes, whether that's due to lack of anti-freeze, I dunno - and the resulting expansion causes the washer case to split. This then allows water in to the electrical plug area, and it is then 'transported' along a 1m+ length of cable to the fuse box. Citroen can then try and shout "Foul! It's YOUR fault for not adding enough anti-freeze." Whereas car owners are justifiably claiming there must be a 'design fault' that allows such a minor misdemeanour to cause up to £2 grands worth of damage to the leccy system. Citroen MUST know about this - it's all over the internet, and many dealerships have been tackled on it - but are simply shrugging it off. It'll take a legal claim by someone to make them sit up and listen. Black Cherry from Devon

Hi all, Just found this thread - I received the bad news about my 2010 Citroen yesterday with it's "random/freak accident" washer leak that has allowed water to penetrate the fuse box (engineer found it because side lights weren't working as drove into work area for it's small service). Current estimate of works from Citroen dealer is £1,200-£1,600 - to replace the entire fuse box, presumably the engine loom and the washer pump. The Citroen dealer has been asking Head Office for a % discount for this because of car history/service record/etc. Waiting to hear if they'll do this. So, reading this message thread, it's quite obviously not as "random" as they make out? Anyone that's been through this - do you recommend contacting Citroen Head Office directly? This will then add to any court evidence. I would be interested to know if anyone has progressed to the court stages as yet - in case this is something that I have to deal with. I'm definitely unhappy that even if I go ahead with repairs - I'll be left with a car that this can happen on again... Em from Bristol

My wife's C3 Picasso seems to be suffering from the common fault of water getting into the main under bonnet fuse box. Having read the reports on this website I decided to check the fuse box and lo and behold there was moisture that had rusted away several pins that was obviously the cause of no lights and other issues like engine management light occasionally flashing on. I have noticed that several pins are stuck in the connector block. Do hope that they will be easy to remove when I start on the replacement. I few observations so far that may be helpful to others. 1. There were 2 possible fuse boxes available according to my local dealer both like identical. It appears that the more recent models with daylight running lights is the one model while my wife's is the other HW designation. The VIN No. was unable to identify which was the correct one and neither did 2 further tel. calls to other Citroen dealers. One dealer actually said take both and try each. Oh yeah. Eventually several calls to Citroen UK and a 5 day wait provided me with the supposed correct HW model as the correct one for my wife's car. Since this one is almost £200 from the dealer, while incidently the one for cars with daylight running lights and some other extras is about £70. Makes sense, yeah. 2. Anyway I sourced a new one on E-bay for £90. I thought before it arrives I would check out the washer pump as this seems to be the suggested cause. I have some observations that may help. 1. Why does Citroen insist on using 3 different fixings that require 3 different tools to remove the plastic wheel arch liner? 2. I observed the pump for signs of water when it was in function, nothing appeared to me wet. BUT I took the electrical connector off and noticed moisture BUT beware I'm not totally convinced that is where the fault lies as when I looked up in the wheel arch I noticed drips of winscreen washer liquid dripping from the rubber tubing near a connecting join between 2 pieces. So folks could this be a cause of water dripping down onto the electrical connector rather than from inside the washer pump. I shall buy a new pump and fix the join before a new fuse box is installed. Hope this helps someone other than my wife who hopefully will get her car back soon......when she stops nagging....! NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Well the wife has stopped nagging and I've taken up the challenge of replacing the C3 Picasso Fuse box. Good news is that if you take your time and work methodically it will take about 45 min. As usual there are several plastic holding clips on the sides of the fuse box frame. One at the back lefthandside, another on the right handside middle of the fuse box body and the final one nearest to you on the lefthandside. Usually a small flat screw driver just carefully easing apart each clip. Don't forget to disconnect with a socket spanner the earthing connector at the front middle before easing up the fuse box from the connecting clips. The big surprise is that there is another block connected to the underneath of this fuse box that you are replacing. This can be detached and then reattached to the new fuse box by just easing off the 2 plastic snap connectors on each side. Look at the new fuse box and you will see these 2 connector points. Reconnection is just the reverse of dismantling. New fuse box should snap back into its place and then reconnect earth point nut with the socket spanner. All there is left to do is just re-connect the 5 separate plugs including the one which is the problem socket plug. Now comes the difficulty, if any of the original tiny pins from the Marron marked socket have jammed/rusted into the socket holes you will have a challenge. I haven't solved this very last task. YET SO IS THERE ANYONE OUT THERE WITH A SUGGESTION OF HOW TO EASE THE TINY PINS OUT OF THE PLUG SOCKET WITHOUT CAUSING DAMAGE.??? Maybe when I get that done, the job will be finally sorted and the wife can find something else to nag about...! Norman Williams NORMAN WILLIAMS from Bristol

Sad to say I have found out I have the same issue. Thought I would give changing the fuse box a go before I had to spend £1300 on a complete repair. Can anybody give me the heads up on how to get those little pins out of the marron socket? I have already managed to locate the damage and my nails are getting wrecked. Help appreciated. Fio from Wiltshire

Similar issue with C3 Picasso, no electrical faults that i can find yet but the Service Light came on intermittently and now permanently. Assume my it's the fuse box and it will go eventually. Took it to my Citroen dealer and they could find no faults but couldn't turn the Service light off (they suggested disconnecting the battery overnight to reset the management system !) Was thinking about trading it in anyway, this has now hurried up my decision as i' don't want a 4 figure bill ! Goodbye C3 Picasso, it's been fun but I won't be buying Citroen again ! BRIAN from Caerphilly

I have this problem, the washer pump/bottle splits and the water then leaks into the fuse box and down into the harness. I am currently being told by the dealer to go to a scrap yard to get a connector for the harness to the fusebox, or I will have to pay £400 for a new harness and the same again for labour. IT also happened to my husbands C3 back in 2014. I have spoken to Citroen who offered 20% as my car is 5 years old. but they have said it is not a know issue (I have since sent them the link for this page :)) I am now having to try and source a connector so they can cut my harness and solder on a new plug....... wont be buying a Citroen ever again! Mel from West Midlands

i got a 60 plate c3 i have had it 6 months it has 17k on the clock bought it of my mother in law after father in law passed away .i noticed the window washer is not very good as will not pump water up the screen .noticed last night the side light is not working changed the bulb still not working. now heart broken reading this as it all fits with thes same problem . stuart from West Midlands

Yes my c3 2010 had same problems, excellent information from you guys. Also top tip: I used our lasses Tweezers to get the rusty pins out of the connector, fusebox on ebay is now£63.50 plus £4.50 postage (16.3.2017). simon from Hull

Yes I have had the same issue on a newly purchased 2011 C3 picasso. New loom fuse box and water washer bottle, I was told after this by a main agent Citroen have issued a recall for C5, C4 for similar issues so why was the C3 not done??? Matt from Surrey

Thanks to all for information here. C3 Picasso diesel 2010. Service warning light coming on and off. Checked connections, bulbs etc, but found nothing until looked at under bonnet fuse box. Middle connector socket was swimmimg with water with green corrosion and some small pins broken off. Others connectors dry. Absolutely great! Then looked at washer pump. Again connector socket had water in. Pump does not appear cracked in any way and I cannot see what prevents water getting into this socket by running down the wires. Local Main Dealer is not aware that this is a common problem Yeah! Will replace pump anyway, seal electrical connection to it, replace fuse box and hope no damage to socket/ wiring loom. Local non franchise Citroen garage has quoted about £ 80 plus one hour plus vat for replacing fuse box. Therefore may just leave this to him. It also looks like someone may have already replaced the fuse box previously. 10 April 2017. Keith from Lancashire

Is this water penetration anything to do with the 'bath' of water that collect in the bodywork formed into a bowl which sits under the windscreen and dashboard. the sound of water sloshing about from the front of car resulted in finding about 5 ltrs of water sloshing in this area. The drain holes seen through air intake mouldings at bottom of w/screen were blocked. Rather than do what some people have done and attack the problem from under the wheel arch I thought what's stopping this water from draining. Raise the bonnet and see the air intake mouldings for the heater at back of engine sealing with w/screen. Removing the left hand vent which is simply clipped in gave access to this undertray (and heater filter) which collects windscreen water plus any debris that gets through the large holes in the intake mouldings. The drain holes(one each side get blocked allowing a bathful of water to collect and God only knows where this could end up. Poke some flexible tubing or wire down the drain holes The poorly designed drain holes are not situated at the lowest point but on the curved side of this body panel. Would anyone put the drain hole in your bath 3 inches up from the base? To prevent further ingress of matter I wired small size stainless mesh behind the mouldings. When a dry comes I intend having another look to see if a better drain hole could be made. Geoff rees from Torfaen

Geoff. Having just purchased a C3 Picasso and investigated this issue my first thought (having checked the fuse box!) was that the plenum chamber might be blocked as this was an issue we had on a car many years ago. Mine was full of debris which I scooped out. I've only looked at the driver's side but discovered two drains: the obvious one is circular and is seated on the curved panel. The less obvious one is exactly where you'd expect it to be - at the bottom of the chamber almost directly under the circular drain. It's a flattened rubber tube which could very easily become blocked. I'll check to see if the passenger side has the same arrangement tomorrow. Could I ask 'Tony from South Yorkshire' to give a quick plug for his business? It would be useful to know his location if I have any future issues with wiring. John from Yorkshire

I can only see the single large drain on the passenger side. This makes sense as rain would flow toawrds the driver's side. John from Yorkshire

Submitted: 13/12/2012 15:12:41 | ID: 65463

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barry, Blackpool

Citroen Xsara Picasso

my heater only works on no4 setting what do I need to fix the problem

Answers

Sounds like a faulty switch. Unlikely to be the heater blower itself. Ged from Hertfordshire

Most likely the resistors that cause the fan speed to vary have gone open-circuit (blown). You could get a replacement resistor pack cheaply from a breakers yard. I cannot find any information in the Haynes manual on the resistor pack location but it should be behind the heater control panel or near the motor which is accessible once the lower section is removed of the centre console. James from Gwynedd

Most likely the resistors that cause the fan speed to vary have gone open-circuit. You could get a replacement resistor pack cheaply from a breakers yard. I cannot find any information in the Haynes manual on the resistor pack location but it should be behind the heater control panel or near the motor which is accessible once the lower section is removed of the centre console. James from Gwynedd

This is a very common problem. There are youtube videos for this issue. I'm not an expert but it can lead on to other issue with burnt out wiring eventually if not resolved. There are different fuse packs on different xara models. Get the right one Tom from Bath and North East Somerset

Submitted: 06/12/2014 19:55:56 | ID: 107478

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Mark, Tyne and Wear

Citroen Xsara Picasso

Can anyone help my 52 plate Xsara picasso 2.0 hdi is revving like mad,I've tried lifting accelerator pedal but to avail. When I get to junctions or traffic lights I have to turn the engine off as it is revving so high I tHonk the engine will explode.

Answers

I'm not 100% sure, but this happened to a Rover I had. It was revving like mad and I wasn't pressing the accelerator. It turned out to be the Turbo that was faulty. Keri from Devon

Friends had a similar problem with his diesel 309. Air bubbles were getting in to his fuel line. Fine while driving, overreving when waiting at junctions Tom from Bath and North East Somerset

Submitted: 21/03/2015 09:30:54 | ID: 113609

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