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Jon, Devon

Citroen C4

I have a smell of petrol coming in to cab of car, but only when fuel tank in half full or less. I have replaced the vapour recovery tank but still get smell. When driving no smell of fuel smell. Also smells near front wheel arch where vapour tank is. Hope someone will be able to help. Thanks.

Answers

I have same problem,usually when I brake,and when there isn't much fuel in the tank,can't find any leaks,baffling.roy Roy yeomans from West Midlands

I have same problem,usually when I brake,and when there isn't much fuel in the tank,can't find any leaks,baffling.roy Roy yeomans from West Midlands

Submitted: 17/10/2014 21:24:04 | ID: 104788

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jamie jones, Merseyside

Citroen C3 Picasso

My C3 Picasso diesel (59 plate) engine has been cutting out recently, fortunately only when travelling around 30mph speeds. The Dash is saying 'Anti pollution Fault' and/or 'Oil Pressure'. However when I restart the car it is fine and no warning lights are showing. I have used a code fault reader which comes back with no codes. Anyone have an idea of what might be the cause, and what my plan of action should be to sort it.

Answers

Do MOST of your trips involve 30mph speeds?! I'm not sure if your model has the Diesel Particle Filter, but this device traps the nasty soot given off by combustion, and this needs to be burned off regularly by the device to keep it clear. Assuming you've checked your oil level and it's fine, you could always try filling your tank with good quality diesel - Shell V-Power Nitro+ seems to be recommended - and give your car a really good blast; at least a half-hour at motorway speeds. Black Cherry from Devon

Thanks. Most of my driving is 30-40 mph to and from work. I have recently been on the motorway to clear an anti pollution fault, but the engine has cut out twice since. The oil level is on the maximum limit, possibly just over. I wasn't even aware of DPF's, my last diesel didn't have one. Sounds like my driving style doesn't suit modern diesels. jamie jones from Merseyside

I think it's unlikely to be an oil pressure issue (phew). Yep, my old diesel car (Zafira) didn't have a DPF either, so this was never an issue, which is just as well as most trips in it were slower and shorter than ideal. And, yes, if the majority of trips are short and/or slowish, modern diesels are simply not recommended. How long are your trips - does the car get to fully warm up each time? IF your situation is caused by the DPF, and I obviously don't know if it is, then PERHAPS a 'solution' is to do at least one of these trips per week in a lower gear than you would normally? Eg, keep it in 4th even at 40mph - AFTER the car has fully warmed up. That certainly won't be over-revving it; it'll be a bit like doing a normal 50-odd mph in 5th, so the engine will be happy enough. And definitely try a high quality diesel too; these have additives like detergents to give a cleaner engine, and hopefully a cleaner 'burn' too. Black Cherry from Devon

It is a 25 mile round trip. The engine cut out again this morning with the 'anti pollution faulty' showing again (No 'oil pressure' on this occasion). This time though the engine warning light remained on when the car was restarted. The fault code reader gave P 1166, something to do with fuel pressure apparently. I went for a drive on the motorway and the fault has cleared itself. jamie jones from Merseyside

I had the same problem earlier this year. initially gagage change fuel filter 52000km, service book says 60000km, it was really mucky inside. I had the same problem on a trip to UK is Septemeber, warning comes up and car stops, leave for a couple minuits start car and all ok and no lights. When I go back to France garage changed EMU, not had any prolems since. However have just looked on website at recalls and there is mention of earth cables not being fitted correctly cauisng engines to stop, it may pay to get garage to check recalls, I am getting my garage to check all recalls as I purchased car in UK and am now resident in France. Growler from France

I had the same problem earlier this year. initially gagage change fuel filter 52000km, service book says 60000km, it was really mucky inside. I had the same problem on a trip to UK is Septemeber, warning comes up and car stops, leave for a couple minuits start car and all ok and no lights. When I go back to France garage changed EMU, not had any prolems since. However have just looked on website at recalls and there is mention of earth cables not being fitted correctly cauisng engines to stop, it may pay to get garage to check recalls, I am getting my garage to check all recalls as I purchased car in UK and am now resident in France. Growler from France

Citroen diagnostics identified the fuse box as the cause of the problem. It was changed 3 weeks ago and I haven't had any problems since. Fingers crossed, the problem has been solved. jamie jones from Merseyside

Hi, I have had the dreaded " anti pollution fault" which started with the engine cutting out. Turning ignition off and on would usually clear the fault light or it would disappear after a few days. It would be a few weeks until the fault reappeared. After several visits to my local garage without much success finally decided to take it to Citroën, they advised me that the erg valve was sticking and they would update the firmware but if this did not work then a new valve would be required. After a couple of weeks the light came back on. Got local garage to remove and clean ERG valve but still the light came on, now along with an ERG fault code I was getting a turbo Electric Vale and a mass flow sensor fault. In the end I had a new ERG valve, turbo electric valve and a new connector for the mass flow sensor. All in all I must have spent about a grand in parts and labour. Would have cost more if I'd let Citroën do all the work. All these faults started at about 40k and took nearly a year to sort out as most times the garage couldn't find a fault. One thing that Citroën told me was that the "anti pollution fault" can relate to over 50 different faults. Good luck, hope you get it sorted. P.S I think this is a dreadful car, build quality is very poor. I've had Citroën cars before, build quality never been the best but this is the worst. john from West Sussex

What was the ultimate cause - solution? Black Cherry from Devon

I had this problem on my C3 Picasso. After several visits to the garage as it was under warranty then they changed the main fuse box and that cleared the issue. The diagnostic did show a wire issue but it took several visits. It was heat related as far as I could tell. Mine would show the warning light then just cut out. Not the best trick at speed on the motorway. Tim from Wiltshire

Submitted: 14/11/2014 13:00:31 | ID: 106204

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Sara teagles, Warwickshire

Citroen Xsara Picasso

Hi can you please help,so my dad changes driver door window motor and now there's no sound coming from the speakers the stereo dose everything it should so display,........ So we have check the speaker wire all ok ..... Changed head unit for one I knows works and dose the same comes on ect just no sound .... Checked wires going into plug that contects to head unit all good .... Any advice would be great please help ......

Answers

Hi Sara, I am having exactly the same problem with my Picasso. Sadly I have not been able to find a solution. Please share if you do solve the mystery, and I'll do the same. bizaronev from South Africa

Hi Sara, I am having exactly the same problem with my Picasso. Sadly I have not been able to find a solution. Please share if you do solve the mystery, and I'll do the same. bizaronev from South Africa

Submitted: 27/02/2015 20:36:58 | ID: 112456

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ben, West Sussex

Citroen Xsara Picasso

Display screen is very hit and miss. Sometimes shows parts of info sometimes nothing and usually very dim especially right hand side

Answers

remove front plastic fascia with a small screw driver remove two hex screws from digital panel pull out disply screen slowly twist the small white squarse at the back of display and remove the bulb ?go to scrapyard and repeat procedure remove all bulbs stick them in your pocket and just push and twist them in the display in your car easy diy fix george from Tyne and Wear

Submitted: 03/03/2015 12:17:58 | ID: 112658

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jamie davies, Swansea

Citroen Xsara Picasso

my car wont start so I puts a power pk onto the battery and it starts so I go for a good run in it. gets home 25 to 30 mins later go's in has a cuppa then out to the car you never guess what my car wont start what could be the problem anyone know

Answers

alternator not charging battery george from Tyne and Wear

Submitted: 01/02/2015 16:09:44 | ID: 110675

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Willie, South Africa

Citroen Xsara Picasso

Good day. I have found a leak in my aircon. The leak is on one of the pipes that runs under the gear console. How can I strip it to get to the leaking pipe? I can see the pipe but cannot remove it. It is direct behind the heater box. Can you please send me a diagram to indicate how to remove the aircon radiator box and pipes? I hope to hear from you soon as the inside is disassembled at this time. Thank you

Answers

hi on the passenger side foot well there is a plastic side panel remove plastic stud and remove hex screw prise open the plastic panel and on the inside of the panel there is another 3 screws to remove the panel on the inside once panel removed the pipe a black plastic one is noticable sometimes a new washer is needed but try tightening the hex screw hwich joins the pipe together that nwill stop your drip ..a easy diy fix which will save you a few hundred pound at the garage george from Tyne and Wear

Submitted: 12/02/2015 19:32:11 | ID: 111407

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alan marsh, Powys

Citroen C4 Picasso

One month old C4 Picasso Exclusive 2014 { 1st August}. Instrument panel black sometimes when opening car, everything works just cannot see it. car's been back to garage for 12days who cannot find anything, Citroen say will change instrument panel pod, i'm not sure they know what they are doing. anybody heard of similar ? Alan.

Answers

We're having the same issues. 2014 bought in July, instrument panel goes black sometimes. Turning car off and leaving for 5mins seems to fix it. But garage can't find anything wrong. Would be interested in where you get to. I think is a computer issue. We also had the car refusing to start the other day, but it did 5 mins later. jason from Surrey

We're having the same issues. 2014 bought in July, instrument panel goes black sometimes. Turning car off and leaving for 5mins seems to fix it. But garage can't find anything wrong. Would be interested in where you get to. I think is a computer issue. We also had the car refusing to start the other day, but it did 5 mins later. jason from Surrey

Hi Jason, If your car is not sorted yet then I can help. Our car was in the garage for the first 2 months after we bought it , garage advised me to open a case with Citroen Customer Services. The problem was the instrument panel pod, which at the time was not a spare on Citroens list, hence the long delay for us, but all is ok know. Our garage have had 2 cars since ours so it seems they have a problem with this model Hope this helps, get in touch if you need more info, good luck. Alan from Powys alan marsh from Powys

thanks for this. took the car in again and said a quick bit of online research suggested there's a problem with the panel. They agreed, and have replaced it. said they'd had a couple of others with the same issue. Seems like citroen should be doing a recall on these panels! jason from Surrey

Hi Jason ,glad to be of help, yes I would think a recall is on the way soon. Alan alan marsh from Powys

I have picked my C4 up 2.5 hours ago and the instrument panel has gone black! I cannot believe this - after a Google search I found your answers - I will be back there in the morning! Joanne from South Lanarkshire

I have picked my C4 up 2.5 hours ago and the instrument panel has gone black! I cannot believe this - after a Google search I found your answers - I will be back there in the morning! Joanne from South Lanarkshire

Glad to have been an help, don't let them mess you around it's a simple job for them, and I have no problems since. All the best. alan marsh from Powys

Citroen C4 Picasso June 2014. My screen has gone black twice now. This time I called RAC. They Came and it worked ok, but engine man light stayed on and they coded V0028. Now booked in. RAC said may need a software update or in some cases new panel. Let you know Ron from Cheshire

Citroen C4 Picasso June 2014. My screen has gone black twice now. This time I called RAC. They Came and it worked ok, but engine man light stayed on and they coded V0028. Now booked in. RAC said may need a software update or in some cases new panel. Let you know Ron from Cheshire

Submitted: 07/09/2014 21:36:34 | ID: 102770

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Laura Mc, Kent

Citroen DS3 2010

I have a three door Citroen DS3. The passenger seat when moved forward to let someone into the rear wouldn`t click back into place for ages. The seat was moving forwards and backwards unrestricted. It took a long time and a lot of fiddling to get it to lock into place. So, just a few weeks later, the driver`s seat did the same thing. All the fiddling in the world wouldn`t make it go back into position. Finally the back adjustment lever broke off and now the driver`s seat is moving uncontrollably, rendering the car useless. The seat is unfixable. My question is does anyone else have a problem with Citroen DS3 seats? There must be a serious fault with them. Also, would Peugeot seats fit a DS3 as a new Citroen DS3 seat is over £600?

Answers

Yes we purchased a new DS3 this month and the same thing has happened to our car! It’s now in the garage at only four weeks old. Hope this helps. Simon Roberton from Worcestershire

Hey Laura, I have had the same problem with mine since new, 18 months ago. We have managed until 3 days ago when the driver’s seat broke completely. I have been told this is not covered by warranty, though I am refusing to pay for what seems to be a known fault. You are not alone. It’s worth questioning your garage and Citroen. Liz Caurns from Scotland

I find that you need to remember to slide the seat and lock into position first and then fold the seat forward, Return the seat to the upright position before sliding it back. If you fold the seat forward first it won’t lock into place when you try and slide it. The manual says "the return to this position is necessary for longitudinal locking". Dawn Tucker from Berkshire

I have exactly the same problem. My DS3 is 6 months old and the drivers seat has made the car undriveable. The garage have said they will fix it but cannot fit my car in (because a need a courtesy car) for 2 weeks!! Claire B from Lancashire

I’ve had the same problem, my car is 2 years old, I’ve owned it for 6 months. I try to avoid using the passenger side to let people into the back now, use driver’s side Louise B from Leicestershire

Does anyone think this could definitely be a manufacturing fault, I purchased a brand new DS 3 in April this year and now have the same problem, my drivers seat will not lock into position and cannot be driven. My dealers have advised it is down to me to get the vehicle to them, they have no courtesy car and can't fit me in until Thursday and I will have to ask the RAC to get it to them, quite unbelievable really as they were really considerate when selling it to me!! No surprises there!! I should have realised when driving the test car and it happened on the passenger door we may incur a similar problem. Linda from Redditch. Linda Brooks from West Midlands

Does anyone think this could definitely be a manufacturing fault, I purchased a brand new DS 3 in April this year and now have the same problem, my drivers seat will not lock into position and cannot be driven. My dealers have advised it is down to me to get the vehicle to them, they have no courtesy car and can't fit me in until Thursday and I will have to ask the RAC to get it to them, quite unbelievable really as they were really considerate when selling it to me!! No surprises there!! I should have realised when driving the test car and it happened on the passenger door we may incur a similar problem. Linda from Redditch. Linda Brooks from West Midlands

Hi, did anyone get their car sorted? Last night this happened to my drivers seat while doing the runs for my staff Christmas party. I had to drive home with the drivers seat backrest not clicking into place. Very unsafe and considering the car is only 7 months old, I'm shocked that this has happened! I think it was waiting to happen because the handles are so stiff to pull the seats forward, but as I wasn't the one pulling the lever, it decided to give in. If anyone can help that would be great?! Aidan from Somerset

Hi, did anyone get their car sorted? Last night this happened to my drivers seat while doing the runs for my staff Christmas party. I had to drive home with the drivers seat backrest not clicking into place. Very unsafe and considering the car is only 7 months old, I'm shocked that this has happened! I think it was waiting to happen because the handles are so stiff to pull the seats forward, but as I wasn't the one pulling the lever, it decided to give in. If anyone can help that would be great?! Aidan from Somerset

Another one to add to the list of very angry DS3 owners. Can't believe Citroen don't acknowledge this is a design fault and have the nerve to charge £620 for the frame. We are trying to find a cheaper option to fix the fault which in our opinion is due to poor mechanism and cheap product quality. Has anyone managed to find a solution? Adrian from Lancashire

Submitted: 08/08/2013 10:29:10 | ID: 53425

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brendan o halloran, Ireland

Citroen C5

my 2001 c5 hdi starts and goes like a dream except for a cold icy morning when it barley starts after turning for ages can anyone throw any light on it new glow plugs in it

Answers

Put clutch in whilst starting the engine and release clutch slowly when engine starts, do not touch accelerator pedal when doing this on an icy morning. john mangan from Stoke-on-Trent

Submitted: 22/01/2015 21:03:08 | ID: 110135

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paul, Bristol

Citroen Nemo

Need to change rear light unit on my nemo 58 plate due to damage is it a simple job cheers

Answers

Yes, a simple job, just 2 Phillips screws, you get to them by opening the rear door. Located near the hinges, it takes 10 mins max. pat howlett from Norfolk

Submitted: 13/02/2015 20:21:45 | ID: 111480

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Matt, Derbyshire

Citroen Nemo

I had 3 service light appear In the van, engine oil, displaying "change engine oil" emission control light and also the service light with the yellow triangle with a exclamation mark in the centre. I took it to the dealership as it is still under warranty. They managed to sort out the services light and I drove away happy. But after running the van for about ten minutes the service light appears (yellow triangle with exclamation mark in it) and displays "stop start is unavailable" so I took it back to the dealership and they said that because they disconnected the battery it would take up to 48 hours to reset and by driving around it will recharge the battery, well 72 hours later and 300miles the light is still on! Has any one else experienced this? Or know how to turn it off? I feel like I've been led up the garden path. Don't really want to take it back to the dealership as I've already lost 3 days of work! I just want to sell the van now and cut all ties with Citroen but can't sell it when the service light is on.

Answers

if its still under Citroen warranty call them ask for a loan van while they sort it out, if they dont have a chat with the manager I'm sure they will sort it pat from Norfolk

Hi, I just bought a 2011 Nemo on Friday and it has the same warning light. They told me the same thing at the car dealership but the warning light still flashes intermittently after quite a bit of driving. Matt, did you resolve the issue in the end? Liz from West Sussex

Submitted: 17/06/2014 19:06:50 | ID: 97913

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John O`Reilly, Ireland

Citroen C3 2007

While driving along my Citroen C5. jerks as if the ignition is switched off for a split second and then resumes at the same speed. This can happen 2 or 3 times in one day and then not happen again for days. It can be scary when it happens on motorways etc. What can be done? (1.6 hdi)

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Hi John, did you ever find a cure or reason for this problem? I'm having the same thing and can't find anything on the Internet to help! Jo from East Riding of Yorkshire

Submitted: 19/11/2013 16:44:50 | ID: 58165

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Abdullah, South Africa

Citroen C2

Can someone please help me? I have a Citroen C2 vts. When I drive my car and accelerate it struggles to pull away, it delays. I have to put my foot on the clutch longer so that it can pull away and sometimes the oncoming vehicle at the roundabouts think why am I taking so long to pull away? If I want to pull away fast then I have to put my foot almost right down on the clutch. How can I fix this problem?

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I`ve experienced that problem with my VTS for years now, some days she goes and suprises me but mostly as dead as disco. I installed a windbooster that you plug at the accelerator pedal, yes it does work. I ordered mine from China last year and still enjoy it. You can also install iridium spark plugs that will make your vts come alive, it`s the ngk ILFR6G grant from South Africa

Submitted: 12/02/2015 16:21:02 | ID: 111381

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JOANNE WRIGHT, County Londonderry

Citroen Berlingo Multispace

My back centre seat belt locked and it won`t pass MOT. Is it possible to replace just the seatbelt or do I need a whole new backseat? Thanks.

Answers

Hi , you need to remove the seat from the car and position it such that the back of the seat is at the angle it would be normally be when upright in the car. The mechanism will then reset and you can refit the seat. In future before you lower the seat , make sure the centre seatbelt is fastened. Mike Fairclough from Lancashire

Hi , you need to remove the seat from the car and position it such that the back of the seat is at the angle it would be normally be when upright in the car. The mechanism will then reset and you can refit the seat. In future before you lower the seat , make sure the centre seatbelt is fastened. Mike Fairclough from Lancashire

Submitted: 19/01/2015 16:20:25 | ID: 109873

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Gerry Gagn, Ireland

Citroen Berlingo 2010

I have a problem with my fan heater control in my 2010 Citroen Berlingo. Sometimes it works on number 1 and 2 and won`t work on 3 and 4, then other times it works fine. Does anybody know the location of the fan in a 2010 Berlingo? It seems to reset itself but it`s gradually getting worse. Any advice?

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Hi, my van is 2010 Citroen Berlingo, sometimes going to start the van it won`t start but all lights go on and wipers start. Also all lights on the dashboard light up, engine won`t start but after a short time it all stops and then the van will start? tim booker from Cornwall

Submitted: 02/01/2014 08:36:38 | ID: 59985

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Barbie Mnyulwa, Warwickshire

Citroen Xsara Picasso

the dash board his just lit with the following ENGINE FAULTY the light is on the far right on the dash board, what could that be? can I drive around?

Answers

Hi there. Did you find out what this problem is? As my car has just had the far right light on dashboard come on today, orange with a black splodge, unsure what it is as the car is running fine and I can't seem to find out what this problem is. Hope you sorted your problem out ok. My car is a Y reg 2001, wondering if yours was a similar age? Thanks Jane, Reading from Berkshire

Submitted: 30/01/2015 10:06:50 | ID: 110536

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maggie, Antrim

Citroen C3

Hi, I have just had my clutch changed in my c3. Steering was fine going in but now I have to hold steering wheel to the left to steer in a straight line. As I said it was fine going in so is there something the mechanic has done/fitted back wrong even though he says he wasn't at the steering?

Answers

I had that problem, I got my tyres changed and they balanced my steering and since its been fine Nicole from Yorkshire

I had that problem, I got my tyres changed and they balanced my steering and since it`s been fine Nicole from Yorkshire

Hi Maggie, if your steering wheel is pulling to the left, or even to the right it really doesn't matter, that is your (tracking) 100% and if your steering wheel starts to shake it's your balance. Now are you sure that it was perfect going in for the clutch change, because if it was then I suggest you get it checked by a different mechanic. Safe driving. Regards Pat from Ireland

Hi and thanks for the answers back. After a few checks, wheel balancing and an alignment it was discovered that the bushing on the driver`s side had gone. Once sorted, steering fine. It was just unfortunate that it happened at that time leading me to think something had happened during clutch change.maggie from Antrim

Submitted: 31/01/2015 20:27:21 | ID: 110642

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wayner2001p@hotmail.com, Southampton

Citroen Xsara Picasso

The radio on my car lights up with all the radio stations, bass, treble etc apart from the speakers, possibly not being connected. Are there any other reasons why there may not be sound?

Answers

Hello, Have you located the 'mute' button on the steering wheel? Simon S Green from Dorset

Submitted: 06/01/2015 13:05:31 | ID: 109027

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John bush, South Yorkshire

Citroen Xsara Picasso

I've recently bought a citroen xsara picasso exclusive 92 diesel on a 56 plate,the previous owner said it had just had a shocker replaced for its MOT,,but on driving it home i am hearing a knocking sound coming from the drivers side front wheel area.any ideas what it could be please.

Answers

Hi I'm having similar prob but with passenger side just wondering if uv herd snything as to what th prob is gwen from City of Edinburgh

Hello, this is a common fault and is easily and cheaply rectified. Almost certainly it is the link rod between the suspension and the anti-roll bar - the swivel joints either end go for a pastime, especially now road maintenance is minimal. Very easy DIY job. Simon S Green from Dorset

Hello, This is a common fault and is easily and cheaply rectified. Almost certainly it is the link rod between the suspension and the anti-roll bar - the swivel joints either end go for a pastime, especially now road maintenance is minimal. Very easy DIY job. Simon S Green from Dorset

Submitted: 24/01/2015 18:41:08 | ID: 110239

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Julia, Pembrokeshire

Citroen Xsara Picasso

Hi, for the last two days my picasso has occasionally made a loud beep when turning the ignition on. No warning lights stay on. Yesterday when coming to start the car It unlocked fine but when trying to start it, it was totally dead. Key fob wouldn't work or anything. After a few minutes it made a loud beep and everything worked. Today it again made the beep on turning the ignition on, but the car worked fine. Some hours later when wanting to use the car, it unlocked using the key fob, but on turning the ignition on the lights at first came on then the car went dead again. Can anyone help please?

Answers

Hi had same problem with mine and took it to a citroen dealer to have health check done out come was the ariel in the ignition was not recognising the key and connecting to immobiliser had to have new ariel fitted and a new key Helen from South Yorkshire

Submitted: 13/02/2015 21:03:30 | ID: 111483

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jim dennis, City of Nottingham

Citroen Xsara Picasso

just noticed last few day dah warning says top up water level checked levels they are fine temp gauge and warnings all ok no problem with performance or anything else anyone any ideas

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washer bottle kev from Cumbria

Submitted: 22/02/2015 12:02:09 | ID: 112090

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Willie, County Tyrone

Citroen C8

Tortured with depolution system faulty, sometimes everyday and then might not do it for a few days. Any suggestions what to do?

Answers

Check the glow plug relay, water gets in and shorts out the side that is needed for regen. It will still work for cold start but not regen during motorway driving and will throw up fault codes. mod187 from Middlesex

Check the glow plug relay, water gets in and shorts out the side that is needed for regen. It will still work for cold start but not regen during motorway driving and will throw up fault codes. mod187 from Middlesex

Submitted: 18/01/2015 15:13:22 | ID: 109786

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IAN, Stoke-on-Trent

Citroen Relay

My van loses charge after a few days. I had a new battery, tested and alternator okay. Can anyone suggest what is draining the battery?

Answers

Water in fuse box under bonnet, remove cover blow out with compressed air. jeff turner from Angus

The fan was coming on in my 08 Relay at night and draining the battery. I removed the fuse and sorted the problem. There are 2 cooling fans on it with 2 different fuses so it's fine with one Charlie Boyle from Ireland

Submitted: 16/06/2014 23:42:21 | ID: 97847

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snaggle, Darlington

Citroen Xsara Picasso

Hi, my left indicator on my picasso randomly comes on and is sometimes hard to turn it off, to me it seens as though its mayve a loose wire it also only seens to happen whwn its cold (might be just me) has anyobe else had this problem, thanks

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B snaggle from Darlington

Submitted: 22/02/2015 16:54:19 | ID: 112119

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Courtney, Berkshire

Citroen DS3

My car is just 2 years old however I brought it as a used approved from a citreon garage I have had it for 10months with no problems until now, the last week I have had huge problems with it starting! It just will not start straight away! It's booked into citreon Wokingham on Monday as it is still within its warranty is this a common problem with ds3s? I am hoping it can be resolved but just from this I will not be buying a citreon again

Answers

Hi, My Citroen is three years old and is having exactly the same issue, every so often it is having problems starting, it just turns over for a while then eventually with a splutter it kicks in. I am about to book it in at the garage, however please can you let me know if you have any luck with finding out the issue? I've read a few things on-line about the coolant temperature sensor. Thanks, Lauren Lauren Carr from Middlesbrough

Hi, My Citroen is three years old and is having exactly the same issue, every so often it is having problems starting, it just turns over for a while then eventually with a splutter it kicks in. I am about to book it in at the garage, however please can you let me know if you have any luck with finding out the issue? I've read a few things on-line about the coolant temperature sensor. Thanks, Lauren Lauren Carr from Middlesbrough

Submitted: 21/02/2015 16:51:38 | ID: 112045

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james, County Antrim

Citroen Berlingo Multispace

the accelerator pedal keeps sticking -- have to pull up again with my toe when driving Does anyone know whats causing this/how to fix Thanks

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same as james county antrim after a long run on motorway whe i leave the motorway and change gears down or up whe n i put the clutch in the engine revs up like mad on its own and i have to pull the accelerrater back with my foot but this does not happen on short urben trips only when its had a long run and the engine is hot i have had it itt the garage and they dont know what it iss can you help its year is 2007 thanks sid from Lancashire

same as james county antrim after a long run on motorway whe i leave the motorway and change gears down or up whe n i put the clutch in the engine revs up like mad on its own and i have to pull the accelerrater back with my foot but this does not happen on short urben trips only when its had a long run and the engine is hot i have had it itt the garage and they dont know what it iss can you help its year is 2007 thanks sid from Lancashire

Submitted: 25/01/2015 15:07:30 | ID: 110274

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joseph cauchi, Malta

Citroen C3 Picasso

Hi the problem is that when i close the driver door it will lock by itself , if i disconnect the battery for resetting the system or its a fault? Thanks HELP HELP?

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HI I had this problem with my 12 plate c3 Picasso to fix this problem lock the car with the remote control then manually put your key in the drivers door and turn the key backwards and forwards (lock and unlock)a good 6 times and this should fix the problem hope it works for you! mr a jordan from Essex

HI I had this problem with my 12 plate c3 Picasso to fix this problem lock the car with the remote control then manually put your key in the drivers door and turn the key backwards and forwards (lock and unlock)a good 6 times and this should fix the problem hope it works for you! mr a jordan from Essex

Same as above. Spray wd40 into lock first then lock and unlock manually with key several times, should sort Stewart wilson from Durham

Same as above. Spray wd40 into lock first then lock and unlock manually with key several times, should sort Stewart wilson from Durham

Submitted: 19/10/2014 09:07:31 | ID: 104841

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claire, Durham

Citroen C3 Picasso

2012 reg on;y 6300 on the clock had particular filter clogging done 3 times and last time new sensors now 3 weeks later once again service light coming on all the time and the same message particular filter clogging??

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run the car at a constant speed above 40 mph eg on a motorway and the light should go out as per the handbook tony from Greater London

run the car at a constant speed above 40 mph eg on a motorway and the light should go out as per the handbook tony from Greater London

Submitted: 10/01/2015 17:42:30 | ID: 109301

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George, Essex

Citroen Xsara

I hope someone can help. I bought my first Xsara yesterday and when I stopped to fuel up, I couldn't get the fuel nozzle in all the way in. Only the about an inch would go in and then stop. I had a look inside the pipe and there's a flat copper piece that sticks out which I suspect is causing the problem. I pushed it back in but it is springy so just pops out again. I have never looked into a fuel tank before and don't know what it's supposed to look like. I managed to put fuel in but had to do it slowly so as not to spill any. If you can decipher any of what I've said and know what the issue is, I would appreciate some feedback please.

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Wow! Are you sure that you were using the right fuel? Bille from Denmark

Submitted: 13/12/2014 14:48:24 | ID: 107848

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hadvad, West Midlands

Citroen Xsara

Clutch pedal does not come back up and cannot get any gears. Help please.

Answers

It seems to me that your clutch cable is broke... Kristian Bille from Denmark

Submitted: 12/01/2015 21:08:34 | ID: 109436

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BRIAN D BRIDLE, Suffolk

Citroen C4 Grand Picasso

Front Indicator bulb has blown, so I referred to the handbook which says remove the rubber cap and pull out. Nothing wants to move, though if you twist the part where the wires go in it simply loosens and lowers the headlight unit. Went to Halfords and they have no idea how it`s done. Another website also has no idea. So what`s the secret and why is the handbook of no use, bearing in mind that this should be easily achieved on the side of the road according to EU directives?

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I have found the answer to this. Grand C4 Picasso Handbook points you in the wrong direction. So the rubber cap is the one in the middle and top of the light unit, not the one they say. With the cap removed you can (just) get your fingers inside. Pull the bulb cluster out and it`s the bottom one H12 24w capless. Just pulls out. BRIAN D BRIDLE from Suffolk

Submitted: 19/02/2015 08:59:02 | ID: 111863

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Klaus Laage, Chile

Citroen Xsara Picasso 2008

Hello friends. My mechanic repaired the starter motor on my Citroen Xsara Picasso, installed it and connected the battery and now the engine is turning but not starting. The technician says something about the ECU and other onboard computers are blocked. Does anyone know anything about this problem please? (HDI turbo Diesel)

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I had one exactly the same it was the bmi unit which controls all the cars electronic functions ie immobiliser and even simple things like electric windows I had to replace the bmi and ecu with a second hand part from eBay total job including electricians labour about £450 Andy M from Scotland

Can anyone tell me where the ecu/bmi unit is please on a 2.0hdi 2002 Picasso? I can`t find it anywhere lee from Derbyshire

Submitted: 01/07/2013 10:56:37 | ID: 64042

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Jean Aldridge, England

Citroen C3 2008

Recently the fault warning flashed on my Citroen C3 and beeped sidelight fault, so my husband changed the bulb and all seemed okay until we drove it. Now the warning and beeping goes on constantly every few minutes saying that every single light has a fault, which they don`t because they are all working. I assume something has to be reset. Any ideas? Thank you.

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Have now had this twice, first just as you described and I done all the same things, evntually took to garage, needed whole new cluster, said it had burnt out. £200 so not sure what was burnt out. They said other looked as if it could do the same anytime, now 3 months later and it has. I now just want to know how to disable the beeping noise Beeping annoyed too from Shropshire

I had this problem and thought all my lights were ok. Turned out it was the light on the back window, it was corroded and needed a new bulb, cost me £48! Margaret Griffiths from Caerphilly

I had the same poblem with my C3 so my husbad changed the bulbs in the front lights. I ended up with condensation in both headlights as they were not sealed tightly enough and ended up having to replace them. Two weeks later I am having the same warnings and beeping, but think all of my bulbs are ok so will have to check all rear bulbs. Citroen have advised my to have the bulbs replaced by a Citroen dealer £13.99, change them indoors or take them to a dealer to have them checked once you have done them yourselves. Barbara Baker from Cheshire

All my break lights are stopping on my citron c3 and the sign says that I have a sidelight fault.i have changed the bulb but they are still stopping on.how do I turn the lights off Fran Trafford from Lincolnshire

All my break lights are stopping on my citron c3 and the sign says that I have a sidelight fault.i have changed the bulb but they are still stopping on.how do I turn the lights off Fran Trafford from Lincolnshire

Have a look here: http://citroenc3owners.com/citroen-c3-questions/multiple-light-system-faults-displaying-on-dashboard-t378.html Steve from Australia

Have a look here: http://citroenc3owners.com/citroen-c3-questions/multiple-light-system-faults-displaying-on-dashboard-t378.html Steve from Australia

Submitted: 30/10/2012 12:19:51 | ID: 89148

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michael reynolds, Devon

Citroen Xsara

How do I remove the inside door panel to replace a broken door handle?

Answers

You don't need the panel off you can do it from outside, just drill out the 2 rivets holding the handle on and replace with new. I had same problem, hope this helps Steve from Greater Manchester

Submitted: 09/02/2015 09:58:45 | ID: 111172

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Julie James, Yorkshire

Citroen C3 Picasso

I have a 2009 Picasso, the other day I topped up my windscreen wash, ran it through to the windows but now my radio and reverse sensors are not working. I have checked the fuse for the radio, which is OK. lights on the front of the radio are on, but no station is coming through it or displaying the station on the dash display. Any help will be grateful. Thanks.

Answers

Hi Julie, you may have a fuse-box problem with water flowing into the MARRON plug in the under bonnet fuse-box. Take a look at other pages on this website which discuss the problem. I hope it's not that as it can be expensive. Paul Briggs from Bath and North East Somerset

Thanks Paul, I have managed to get it all working again by removing the SHunt fuse in the fuse box in the glove box Julie James from Yorkshire

Submitted: 26/01/2015 16:54:43 | ID: 110328

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Laura Parsons, Shropshire

Citroen C3 Picasso

Hi, my C3 Picasso 10 plate makes a whistling noise when I drive over 50mph. Does anyone have any idea what the problem could be? Also the washers on my window wipers are not working?

Answers

I had a whistling noise that started above 50 on my C3 Picasso, turned out it was the mirror housing on the passenger side needed clipping back in to place, there was a 5mm gap for some reason, a little bit of manhandling an squeezing soon sorted that out.....no more whistling Andy Bell from West Yorkshire

I had a whistling noise that started above 50 on my C3 Picasso, turned out it was the mirror housing on the passenger side needed clipping back in to place, there was a 5mm gap for some reason, a little bit of manhandling an squeezing soon sorted that out.....no more whistling Andy Bell from West Yorkshire

You may have a fuse-box problem with water flowing into the MARRON plug in the under bonnet fuse-box. Take a look at other pages on this website which discuss the problem. I hope it's not that as it can be expensive. Paul Briggs from Bath and North East Somerset

My washers stopped working and I looked in the handbook, it was a fuse, cost about 35 pence from any motor factors. Use very thin nosed pliers to pull it out and to replace, easy, oh and it's a red fuse 10 takes seconds. Where are you? I'll do it for nothing if you are close to me. Paul Stanney from Lincolnshire

Submitted: 05/01/2015 15:34:19 | ID: 108955

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Erik Jensen, Norway

Citroen C8

Hi, I have a '06 C8 where the the dimmed beam in headlights turned off, whilst the full light is woking. The garage says the light bulb and fuse is ok and also the relay which is switching between the two. Of course Citroen refuses to give the wiring diagram to the garage. Any idea? Thanks for any help

Answers

You can buy wiring and complete workshop manual online emanualonline.com - £9.99 regardsken from Bedfordshire

Submitted: 27/11/2014 15:11:47 | ID: 106988

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karen, Stoke-on-Trent

Citroen C2

Could you please tell me what is meant by "plip battery spent", this has started to appear when starting the car?

Answers

The battery in your car keys is running out of juice, if you have spare keys use them or get the battery in your car keys replaced. Matthew Powell from Bedfordshire

Submitted: 13/02/2015 03:56:16 | ID: 111427

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Nicholas Barfield, Derbyshire

Citroen C3 Picasso 2009

Seeing James Campbell’s and Sue Parrish’s posts about Citroen C3 Picasso underbonnet fuse box issues, I’d like to know if other C3 owners can report similar corrosion problems? Our 2009 09 C3 Picasso HDi started to behave very erratically a couple of months out of warranty: lights failing then coming back on; engine management SERVICE light flickering then coming on solid; central locking system playing up. It was finally sorted by a patient, resourceful auto electrical engineer who identified lack of continuity on a couple of circuits due to corrosion in the purple (stamped ’MARRON’) socket in the fuse box - so bad that when he unplugged the wiring loom connections, three mini-pin connectors remained in the relevant loom terminal. Luckily he was able to remove these, saving us the cost of a new loom, but a new fuse box and labour still came to over £160, which I’m hoping to reclaim from Citroen if I can show that water ingress that causes the corrosion is a design fault. Anyone had these same issues? (1.6 HDi 90 VTR+)

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I was interested in the threads I found on this site as I have been verbally diagnosed with water penetration in the fuse box with subsequent replacement of the damaged wiring loom under warranty on my C3 Picasso 1.6 HDI. Worried about it as not a unique fault and a potentially design fault and safety issue, I contacted VOSA and filled in a report. The officer contacted Citroen UK which assured VOSA that no such fault existed (water ingress) as my report to Citroen UK from Citroen Reading does not mentioned water ingress, only some corrosion found in the fuse box. This may explain why there is no easy answer for the many owner chasing intermittent faults Dominique Tilquin from England

Wonder if my problem is related. My 2010 C3 Picasso’s rear lights have both stopped working, and there is moisture inside one of the plastic covers. I am planning to try changing both bulbs, but is there also a separate fuse I should change? Jane Snook from England

Hi. Had similar fault but started as a side light not working. Turned out to be water ingress in fuse box in centre multi plug labelled maroon. Wiring loom and fuse box replaced for £1k and all probs stopped. Citroen paid half but now 4 months later same problem again with headlight not working. Multi plug in fuse box corroded and wet. Rest of fuse box and connectors are bone dry. This is prob a design flaw. What happens if it’s a major circuit that cuts out??? Very dangerous and I’m very unhappy Nick from Scotland

Update. The cause is now being diagnosed as the washer pump sending drops of water up the wire and into the fuse box hence the lack of water damage anywhere else in the fuse box Bon from East Lothian (Haddingtonshire)

Similar problem with 2009 C3 Picassso. Side lights not working, one headlight not working. Traced to a corroded ECU multiplug a result of by water ingress in wiring loom caused by a failed washer pump. Citroen main dealer quoting £1,428.99 (why the 0.99?) to repair with a new fuse box, new wiring loom, new washer pump and 10 hours of labour. So a minor leak in a washer pump does £1,400 of damage - this is (a) bad design and (b) a safety issue if water can get into the loom and effect all the ECU functions. Currently discussing the matter with Citroen Customer service. Would be interested if anyone has secured a decent response from them Andrew Diston from England

I've just had the same issue with a '59 HDi C3. Water from a leaking water pump has got into the wiring harness and damaged the fuse box (and presumably the electronics). The issue manifested itself in the ESP fault light coming on. I intend to follow this up with Citroen UK as its clearly a design fault that they have been aware of for some time. I will ask the Citroen main dealer doing the repair if procedures have been put in place to prevent the problem arising again. In any event I intend to request that Citroen bear the cost of putting right their design fault. I may not have much luck! John Roberts from Cheshire

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

Same problems,front side lights stopped working checked fuse box ,centre multy plug pins corroded, water ingress.called local Citroen garage Edinburgh to see how many other customers had reported/complained about this issue, gentleman at service department informed me they didnt know anything about the issue and suggested I contact Ciroen GB - which I did. Received same response from them. Maybe we should all call BBC Watchdog, it seems bad publicity is the only things these company's are scared of. Carrying on, purchased new fuse box on eBay £54 and fitted myself. martin nicholson from City of Edinburgh

My 2010 C3 HDI 1.6 has water damage and needs a new fuse box and loom as plugs severely corroded. Headlights stopped working so I took it in for diagnosis and got this news. Quote for repair was enormous. Very disappointed that a car of this age with 30K miles has such damage. Clearly a design fault. Not contacted Citreon UK but given others` experience not sure it will be worth it!Chris from Greater London

Hi Chris. If you have went to Citroen dealer they will no doubt charge the earth and want to change everything, YOUR PAYING Do as I did-go on E.bay and order from there,its an easy job to change the fuse box. I done it in under 1hour and did not need to change wiring loom. The other way is purchase fuse box on eBay then take both car and box to local garage It won't take them long to carry out the work. Hope it works out martin nicholson from City of Edinburgh

This is not an answer but a comment. I've already detailed my fuse box water penetration fault in a previous message and would like to update readers . I complained to Citroen UK on the basis of design/manufacture/installation fault in allowing water to enter wiring loom and thereby into the fuse box/electronics; that the fault is common; that they know about the fault and have not changed anything to prevent the problem occurring. Their response was bland and effectively "tough" its out of warranty; they suggested contacting the Motor Codes, an industry funded "ombudsman". The Motor Codes contacted Citroen and the reply was more interesting: Citroen denied I ever contacted them; they denied any record of the garage who carried out the repair doing so, they denied that anyone else have suffered any such fault, they denied any design/manufacturing fault but indicated that "in an old vehicle deterioration can occur due to a number of factors outside their control". The car is a '59 plate - within the 7 yr warranty of other manufacturers (an indictment by Citroen about how they view their vehicle longevity and customer care) Obviously I am not satisfied and am exploring the next step to recoup my expenditure. One consideration is Small Claims Court on the basis of the components are not fit for purpose. I wonder if others have pursued a manufacturer by this means, or know where to go for further advice ( I'm going to visit CAB) I am also interested in the number of people who have suffered this fault - suggestions of sites with other names would be appreciated. Does anyone know if a Facebook page could be used to reach a wider audience for example. John Roberts from Cheshire

I bought a 2011 C3 Picasso (21,000 miles) only three weeks out of warrantee that has suffered a similar problem. Failed water pump with water finding its way back into the fuse-box corroding wiring loom connections. I am asking Citroen to cover this but they tell the dealer they will not as the car is second-hand. I intend to write to Citroen asking them to reconsider and if they refuse I will seek ways to pursue a claim. I think that the problem might justify a recall of the C3 Picasso range as a failure of the electrics whilst driving could lead to fatalities or serious injuries. Paul Briggs from Bath and North East Somerset

Having followed a similar series of cases on a C3 Picasso forum ( http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ), I asked the Telegraph columnist 'Honest John' for some advice. His reply was quite blunt and succinct; get the repair carried out at the supplying dealer, and then sue them using the small claims track of the County Court. Black Cherry from Devon

Martin Nicholson, any chance of a link to that eBay fuse box, please? Also, did you have any issues such as requiring to reboot the ECU or other electrical malarkey? Thanks. Black Cherry from Devon

http://www.ebay.co.uk/itm/GENUINE-CITROEN-UNDER-BONNET-FUSE-BOX-C2-DS3-C3-PICASSO-C3-MK-1-2-3-/251691277412?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item3a99f81c64 Hi, here is the link, it costs £48 plus £5 postage, it fits Picasso C3 as well as Citroen C3. I had no problems after connecting a new fuse box, all working well. To assist in removing and fitting the fuse box it is easier by removing the battery first. Good luck martin nicholson from City of Edinburgh

Another mention here: http://www.autoexpress.co.uk/citroen/c3-picasso/61747/used-buyers-guide-citroen-c3-picasso/page/0/2 Black Cherry from Devon

And here: http://www.honestjohn.co.uk/carbycar/citroen/c3-picasso-2009/?section=good Black Cherry from Devon

Hi. Sent ebay thread last night, noted tonight it`s still not showing? What to do is go on eBay and put in under bonnet fuse box Citroen C3 - two boxes will show, both fit, choose the £48.9 one + £5.00 POSTAGE. If doing the job yourself remove the battery first, makes it easier to access area, Martin martin nicholson from City of Edinburgh

Thanks Martin - I think I've found it. Are there any other issues to look out for - ie: any problems with rebooting systems afterwards? Is it 'simply' a case of unplugging all the connectors, junking to the old fuse box and sticking in the new?! Any 'weird' connectors there?! Thanks again. Black Cherry from Devon

No. everything went straightforward. Unclip the three connectors, pulled out the two cable connectors. The tricky bit is unhooking the clip under the fuse box, hence the reason for removing the battery. There are three areas that hold the inner fuse box in place, two are at the top and the one below. There is also one thick black power cable on top, remember to remove that first. Before you replace the new box, check the connectors first to make sure the old rusted pins are not stuck inside, if they are you can remove them, its a bit tricky but they will come out. Once it`s all connected back up, all will be fine, no need to reboot. You will have to reset the radio/DVD player and any setting you have on the dash memory. Good Luck, hope it goes well martin nicholson from City of Edinburgh

Thank you Martin - that is fantastic information :-) Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water(possibly/probably from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where Citroen dealers - fully aware of the issue - try to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this and his reply was unequivocal; "get the supplying dealer to carry out the repairs and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

I found this website topic after reading a similar thread on a C3 Picasso forum; (this site doesn't appear to allow URLs, so go to the Citroen Picasso Owners' Club (citroenpicasso org uk), then to 'Forums', followed by 'Technical Section for C3 Picasso'. There you will find a 'Hot' topic (!) called "Front Lights Not Working..." I think it's pretty obvious there IS a common issue here; a very strange situation that can allow water (possibly/probably/certainly from the washer bottle) to get to the covered under-bonnet fuse box, very likely by travelling down or up an electrical conduit! You couldn't make that one up... Whilst it's annoying - but not too surprising - that Citroen are putting their fingers in their ears and going "NNAAAHNAAHNAAHNAHH..." when challenged on this, a possibly more worrying situation is shown in that thread above where a Citroen dealer - fully aware of the issue, tries to pass the car off and sell it to an unsuspecting customer. Shocking. I asked 'Honest John' for his thoughts on this, and his reply was unequivocal; "get the supplying dealer to carry out the repairs, and then sue them in the Small Claims track of the County Court." Black Cherry from Devon

This makes excellent reading: http://www.honestjohn.co.uk/faq/consumer-rights/ He also recommends using moneyclaim.gov.uk which is cheaper than Small Claims via the County Court. If the dealer doesn't play ball after you (almost certainly!) win, then I have heard that this makes recovery of funds easy... : thesheriffsoffice.comBlack Cherry from Devon

https://www.youtube.com/watch?v=m87mGcY1jtA Black Cherry from Devon

There's a suggestion that Citroen have replied to official complaints to this issue by claiming it's all down to the windscreen washer bottle freezing and causing a micro-crack in the electrical plug to its motor. Guess what happens then? Yep, you power up the washers and this sends the leaking water up the electrical cable and all the way to the fuse box on the other side of the engine. Ergo, it ain't THEIR fault - it's down to owners not using enough anti-freeze in their wash. So, C3 Picasso owners, be prepared for a £1,400 bill if you allow your washer bottle to freeze. Whilst this is a 'plausible' explanation for the cause, there is clearly something amiss when such a small issue as a frozen washer bottle can seemingly lead - on many dozens of cars - to such astonishingly expensive damage. And there would also appear to be something strange going on that allows enough water to pass the best part of a couple of metres - and against gravity - along a wire! What mysterious force is at work here?! Black Cherry from Devon

An update on the issue of water ingress into fuse box/ associated electronics- Citroen C3 Picasso. I have up to now pursued my claim with Citroen UK (to no avail) but, following advice from Honest John, I should take up the issue with the Retailer of the goods. I have written to the dealer basing my claim on supplying a component(s) unfit for purpose: I await their response. The response is predictable but I intend to take the matter via the Small Claims procedure. The last post from Black Cherry does give more insight into Citroen's view in deflecting the blame onto the purchaser but there remains unanswered their glaring design fault of placing the washer fluid line in such a position that leaking fluid can travel along the wiring loom. Water and electricity should be kept apart is a fundamental design parameter I would have thought. Would you be happy to let Citroen's designers build an Electric Shower unit for example? It's commendable that followers here are giving help to repair the fault cheaper than going to the dealer but what about more of us taking them to task via the Small Claims online procedure? John Roberts from Cheshire

Hi John. Have you checked out this thread: http://www.citroenpicasso.org.uk/picasso/index.php/topic/22573-front-lights-not-working-told-need-new-wiring-loom-fuse-box-and-washer-pump/ ? It looks like this situation IS going to take someone to say 'enough' and carry out the threat of 'small claims'. There are two options - moneyclaim.gov which is an on-line service, or Small Claims track of the County Court. Pros and cons. The on-line system is meant to be cheaper and probably simpler, but I SUSPECT it'll rely purely on paperwork, so you'd have to get your whole argument fully sorted in one go. (That's a guess - it might not be like that!) So, I suspect that actually the County Court will be a better option in a case like this as I believe it'll allow some 'discussion' in front of the presiding officer. He will then judge what is 'reasonable', and I really think that Citroen can be made to look VERY unreasonable here on a number of issues; (a) it's a fault they DO know about. (b) It's a fault that's very common - one guy on that thread was told by ONE dealer they'd sold over 20 fuseboxes for that model... (c) It is not reasonable to have a design that can cause such costly devastation to an electrical system just because the owner MAY possibly have not used enough washer additive! (d) It is not reasonable for Citroen to have kept this information to themselves rather than helpfully informing all their car's owners to keep the washer bottle well 'additived'! etc etc. What stage are you at now, John - have you had the repair carried out yet? If so, was it with the selling dealer? And how much did it cost? Good luck - keep us posted! Black Cherry from Devon

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

I am an Auto Electrician and I am Disgusted at the amount of Citroens and Peugeots that we are seeing with this problem, We have literally repaired dozens of these vehicles due to faulty washer pumps causing water to be pumped up the harness into the fuse box, This problem could have been avoided if Citroen had recalled all cars sold and simply replaced the washer pump which would have cost them or the customer around £20.00. I am sure that most Citroen owners would have been happy to pay a reasonable price to replace the defective pump if they had been warned about the damage it could cause if they refused to replace it. ? rather than end up with a bill for £1500 + to replace the harness, fuse box and washer pump. Citroen could also offer a repair kit to repair the harness rather than replace it if they wished to do so. ( I bet they wouldn't be happy having to cough up for the £1500 Repairs to 1000's of cars if they ended up having to do it as a warranty job ) Luckily for my customers, we have repaired lots of these and so far we have not had to replace any harnesses, we have replaced pins in the plugs, cleaned up the remaining pins, Swapped the pumps and fuse boxes and carried out our own method of stopping the water from pumping up the strands of wire. One consolation, is that if your Citroen doesn't suffer with this problem, it could suffer with a similar problem from the coolant thermostat sensor leaking which pumps water up to the engine ecu which then requires a new harness and ecu at around £2k. Tony from South Yorkshire

Hi Tony, thank you for your comments, above - they add a great deal to the discussion. I am one of the victims of this fault. It recently cost me a punishingly expensive £1,400 to have the whole harness, fusebox and (£20) pump replaced. Do you have any evidence that the pumps themselves are defective rather than the problem being caused by poor maintenance on the owners' part? Even if the owner did fail to maintain the pump correctly (although how one does is a mystery as there are no instructions in the handbook and the pump's failure would require its replacement) how can it be that it can squirt water up the wires into the fusebox? This basic design cock-up should have been corrected by Citroen (and, you say, Peugeot) years ago. You say you have your own method of stopping the water from pumping up the strands of wire - I'd love to know what it is so that I may prevent this happening to me again. Also, have you any tips on how to spot early the thermostat sensor leak which might cost me an additional £2K? Maybe the sensor needs to be replaced at regular intervals in the servicing schedule? Happy New Year to you and your team. Paul Briggs from Bath and North East Somerset

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

Just had the exact same issue with my Citroen C3 VTR 61 plate. Was out of warranty by 4 months. I was quoted £1600 initially but they said they may be able to recover the wiring in the harness which they did, in the end it cost me £520 the pump was £20 and fusebox £30 main cost was in the wiring and labour. Surely this is now such a common issue that Citroen should be recalling C3s and replacing the pump. For info the Citroen Garage said the seal on the pump had gone and water had leaked onto the wiring, capilliary action is how the water tracks up the wiring and into the fusebox. He said it looks like this has been happening for some time. I did ask what stops this from happening again to me and they said well its a new pump... Im nervous this could happen again, dont think i'll be keeping hold of the car for more than 2 years! Andy from North Yorkshire

I have a 2010 C3 Picasso and I have paid nearly £700 in the last few months for fuse box replacement. I still had trouble with the service light flickering on and of so I took the car to my local main dealer where it is at this moment. I had the devastating call this afternoon telling me that I have to have the Windscreen washer pump replaced and the engine harness replaced. The cost being £2.000. Utterly distraught, I cant sell the car as it is, I cant use it as it is. The mechanic asked Citroen for a goodwill reduction but they have flatly refused. I don't know what to do, I know nothing about cars!!! Lynne. Lynne from Essex

Submitted: 13/12/2012 15:12:41 | ID: 65463

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Ian Young, Surrey

Citroen C1 2011

I have water leaking from somewhere in my Citroen C1 causing the rear footwells to be filled with water. It has been back to the garage and they replaced the rear door seals. Unfortunately this has not cured the problem. Has anyone out there had the same experience? Many thanks.

Answers

I had the same problem with my C1 I’m afraid, took it back to the garage and they replaced the seals under warranty. The car was only 2 years old but the water was still coming in under the rear footwells so I decided I had to get rid of the car and traded it in, loved the car but I wasn’t going to keep paying monthly payments for that Richard Coleman from Northumberland

I have a C2 and have had a similar problem. I had my seals replaced on my boot but everytime it rains my boot and back seats are getting soaking. Unfortunately I have yet solved the problem but it could possibly be coming in through the lights as my rear windows nor my roof lining are at all wet! Sam Murdy from Northumberland

Thank you. That is useful. It’s due to go back to the Citroen main dealer for investigation. They claim it could be the grommets on the window but I am not convinced. There seems to have been quite a few C1s return with the same problem recently. Will update with any outcomes. Thank you Ian Young from Surrey

Any progress on this? I had the rear tail lights resealed and the boot re-sealed as they garage seemed to think it was this. Sadly... still puddles of water in rear passenger footwells Kate from Northumberland

I am gutted - I love my little C1 Diesel but like your emails my car is letting water into my boot and then down into my foot wells. This has to be a design fault!! I have been asked to pay for a water ingress test (as it is out of warranty - only recently). The test will cost £74:00 plus VAT. I was hoping to find a solution amongst these postings but I am not confident I will find one. I will also try and raise this issue with Citroen HQ. Please let me know if anyone out there finds a solution. Lin Charlwood from Worcestershire

My daughter has the C1 and this is getting a lot of water in the spare wheel well. The only thing I can see is that the brake light above the rear window the seal has perished by the way again the car has just run out of warranty, it’s worth a look. Paul Barrett from England

I have a C1 and what a shock I got when I open my boot. It was like a fish pond with the rain we have had this past few months, not at all happy with it now. I thought it was too good to be true when I got the C1. Well, I will be getting ride of it ASAP. Very bad of Citroen. I think they had cheap and cheerful in mind when making the C1, but they don’t care that we pay good hard earned money to buy a car. Let’s face it they do not want to know once you ride away from the garage. My first time French make, and I will never buy a Citroen again. Magie Jones from Buckinghamshire

My C1, which is 5 years old has also got a water ingress problem with heavy rain. Garage says it’s the rear brake light seal and will have to be replaced, and the rear hatch seal quoting £260+. Seen a number of posts on the internet and now having had it checked, I’d agree with this, it seems to be a common fault. Don’t think it’s the hatch seal, I’m pretty sure it’s the brake light. We’ve been managing the problem after getting some heavy duty gel packs off internet, which are designed to soak up floods, e.g. washing machine leaks and keep the back seat dry, so I’d recommend. They just have to be dried out once the sensor slip on them says they are saturated. Done this couple of times, after heavy rainfall. Light: I’m hoping I can get a spare on Internet and do myself. £260 seems very steep for a 5 year old car! Anyone have any advice or experience on this? Cheers. Chris West from Middlesex

It is the high level brake light, a small amount of mastic around the rubber seal after you release it from the body cures the problem. Trust me, been there and done it. I can’t believe how many owners suffer this and Citroen are either very thick or just ripping customers off. Steve Parry from Monmouthshire

I have water in my spare wheel inlet yet the boot, parcel shelf etc are all dry? There has been a suggestion that it is coming in throught lights?? Will be contacting citreon in the morning for advice. April M cCauley from City of Glasgow

I have water in my spare wheel inlet yet the boot, parcel shelf etc are all dry? There has been a suggestion that it is coming in throught lights?? Will be contacting citreon in the morning for advice. April M cCauley from City of Glasgow

Submitted: 26/11/2012 09:28:56 | ID: 63313

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