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Ford Focus C-MAX Consumer Car Reviews

Ford Focus C-MAX

2.5 stars - average customer rating
Average driver rating ( based on 20 driver reviews )

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Lively, responsive and up for anything, the C-MAX has the dynamism of a sports car. Great handling, it lets you take control of tight corners, power down the straights and take command of the streets.

Ford Focus C-MAX Full Road Test Report

The C-Max blends reassuring safety and space with a great ride and good performance. When you add all its good points together you are left with a great all-round MPV.... read more

Road Test Reports Says 4 star rating Full Report
Ford Focus C-MAX provided by

Jen Lacey, England

Ford Focus C-MAX 2004

Was sold a 6 month old demo c-max at polar ford in thirsk. Was all good until we were on holiday in Wales, halfway up a hill when we lost power and the car cut out! After 10 minutes it started up fine and had no more problems. Then, with our 3 month old daughter in the back of the car on a very busy motorway the c-max cut out again at 70mph! We managed to pull over without causing an accident! After contacting the dealership we purchased from we were advised "it’s perfectly normal and nothing to worry about".....how stupid do Ford think we are?! Needless to say we sold the car within the following 6 months........and lost a grand total of £6000! We bought the car when they had just been brought out and cost a very pricey £12,000 - £13,000. We now have a Mondeo and in all honesty I think Ford customer services is total rubbish. We have just found out that we were sold a vehicle with no paint and perforation warranty because "the previous owner never had the paintwork checked and the service history book stamped for it ". I will next be purchasing a Vauxhall!

Submitted: 05/08/2008 11:50:14

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Richard Brown, Worcestershire

Ford Focus C-MAX Titanium 2008

Ready to buy the 1.8 Titanium. The test drive proved very informative. Living in a hilly urban area driving through crowded streets was an 8 out 10 rating. Open road the same. My main gripes are cosmetics. After about 7-8 miles I was constantly changing `cheeks’ on the very firm driving seat. Also... considering the Titanium is only second to the top models the trim options are extremely poor with only 2 choice colours (Non Metallic) but plenty as `optional extras’. Worse... there is only one choice of upholstery trim and that’s a dull grey black. Cheap Skate FORD.

Submitted: 21/07/2008 09:09:16

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Simon Mitchell, Oxfordshire

Ford Focus C-MAX Ghia 2004

Hey - I had a C-Max auto....never again! Transmission Failure warning came on but nothing seemed wrong with the car. The garage (Hartwels Oxford) had it for over a week - chased them every day with no response. Finally the cost to replace a faulty (something) £2,000. What - but the car drives fine. Yes we agree but ’computer says no!’ Where are the real engineers - all they tell me is a fault code and present a massive bill - oh and £90 /hr labour........my solicitor would be cheaper to employ. Cack cack cack!

Submitted: 24/06/2008 15:45:49

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Rose, Essex

Ford Focus C-MAX FORD FOCUS 2000LTR TDI 2004

I have a c-max and have just taken it in to a Ford garage, engine management light came on, diagnostic said the EGR valve needed replacing. Only £325 to replace. It might be nearly 4 years old but it has only 17,000 on the clock. Customer service just say pay and will look into it for you. Does it really take 2 hours to fit? Oh and they gave me the the technical depart telephone number but no one answers. Why have Ford not sorted this problem out. My car too has cut out whilst driving along, very dangerous, garage then said car was ok back then. Who will be responsible if it causes an accident?

Submitted: 17/06/2008 16:23:37

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John Ritchie, West Lothian (Linlithgowshire)

Ford Focus C-MAX 2004

Just a note to say modified egr valves have been fitted from about March 06 so together with modified software should cure problem. Valve has to be programmed by Ford ids though but there are many independents that have the kit now... I have and i know others have too. Regards

Submitted: 02/06/2008 08:39:23

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Teresa Alexandre, Hampshire

Ford Focus C-MAX C-Max 2.0 litre diesel 2003

I have a Ford C-Max 2.0 litre diesel and I am very disappointed with the car. After a year of buying the car I started having problems with the power. The car started losing power for no reason while driving. I have taken the car back to Ford dealer three times already and they replaced lots of parts but I still have the same problem. This happened while still under warranty and even after three attempts Ford dealer still cannot tell me what is wrong with it.

Submitted: 28/04/2008 09:25:58

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Steve, Cardiff

Ford Focus C-MAX Zetec 2004

My C-MAX 2.0ltr diesel is in for a service with a Ford dealer. I had told them about the lack of power in the car and smoke coming out of it when the car is turned off. They have just phoned me to say that the Egr valve is faulty on the car, the cost to me to have it fitted by Ford is £400. This is the last straw, I have had this problem with this car on and off over the last 3 years and it’s only done 26,000 miles. Ford never found the problem until it was out of warranty, funny that. Money talks. Come on Ford, do the right thing.

Submitted: 03/04/2008 15:32:46

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Peter Farr, Buckinghamshire

Ford Focus C-MAX Zetec Diesel 2007

Expected to buy car tomorrow but read the faults submitted and I may not. Thanks for your comments, it was going to be a 1.6 as there would normally be only two of us in the car but would now consider a 1.8 or is it 1.9 Have they put the faults right on the 05/06/07 cars, or even the 08 plate, no answer no buy.

Submitted: 28/03/2008 09:27:22

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Allan, Yorkshire

Ford Focus C-MAX 2.0 TDCi Zetec 2004

I really like this car - does everything I need and drives really well, but... I’ve also had similar problems to others. After 1 year the EGR valve stuck and it let me down a few times before Ford admitted a problem. The symptoms were that the car started fine but didn’t restart after a short journey - if it hadn’t had time to warm up properly. Having sorted this, I then had a problem with it losing all power at speed on the moterway with a baby in the back and massive wagon’s up my backside. Ford’s computer said ’no’ so Ford told the dealer to hand the car back with no action. I complained to Ford and got a smooth ’not our problem’. I have now got starting problems again and been let down again this morning. Car now out of warranty. TIP from AA man. Carry a rubber mallet. Take off the engine cover (I now leave mine off) and tap the aluminium pipe to the right of the engine as you look at it, somewhere along the middle of it. This frees the valve and the car starts. Not a permanent solution, but has got me going when I’ve been stuck. Planning to sell but still love the car...

Submitted: 14/03/2008 13:14:38

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Paul, Lothians

Ford Focus C-MAX 1.6 TDCI 2006

I bought this car in August 2007 and since December have had the most aggravating experience of my life. The car started cutting out for no reason while driving and the first three times the Ford dealer in Edinburgh just re-set the computer and told me it was fine. The fourth time, after they couldn’t find the fault, I looked on the forums and read about the faulty EGR valve causing these kinds of problems. The next day after I told the garage this, they miraculously said that the EGR valve needed changing. I waited a week for them to do this, and then a few days after getting the car back, I got stranded at Prestwick airport with the same problem and had to get towed back to Edinburgh. So the car is now in for the FIFTH time and four times the AA have had to tow me to the garage. Ford will not provide any replacement vehicle for me so I have had to hire a car four times which has cost me several hundred pounds. Now- they say that the EGR valve they fitted last week must have been faulty too!!!!! and have ordered another one. Because they don’t know how long it will take to come in, Ford still will not help me out with any vehicle hire!!! Both the dealer and Ford customer services have been very, very abysmal and as soon as they tell me the car is repaired I will trade it in at the same garage as I have no confidence in Ford or Ford Customer Services whatsoever.

Submitted: 11/03/2008 09:37:56

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