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2009 Lexus RX reviews

Lexus RX reviews by year of make:   2005  2006  2009  Read all reviews

Gerry McLucas, Yorkshire

Lexus RX RX450 SE-L Premier 2009

3 star review

We took delivery of our new RX450 SE-L Premier at the end of January 2010. Having carefully selected the model, we are deeply disappointed with the fuel return obtained from the vehicle. When choosing the vehicle we were influenced by the published fuel return figures of a combined return of 44.8 mpg. Unfortunately and despite every effort to drive as smooth as possible and use economy mode (which slows the vehicle take off speed dramatically), we are only achieving a maximum of 33mpg on long-haul "M1 motorway" runs and 30mpg local use. The vehicle has been back to the dealer for checking but they advise that they are aware of some problems on fuel return against published figures and they think Lexus are about to introduce driver skills to help assist on fuel return. The need to learn new driving skills is not mentioned in the advertising package! When discussing the matter with Lexus direct through the "contact us" web link, a return phone call ended with the suggestion that if I am not happy, we should advise the dealer who we purchased the vehicle from that we reject the vehicle. Although the dealer is most courteous and sympathetic, this is not a good start to owning a new car. I am now deciding whether to put-up with the poor fuel return or reject the vehicle and face what we feel will be a fight.

Submitted: 25/02/2010 21:13:54

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Howard Mansfield, Berkshire

Lexus RX 450h 2009

3 star review

In the main I am very pleased with this car. The laser guided cruise control is simply awesome and I use it all the time. The USB ports for the iphone are in a place that is difficult to access. Not sure why they have done this. The seats in the 450h are much better than the 400h that I had previously. DAB is a real winner as is the USB when you can find it. The ride for me is much better than the 400h and the steering is much more responsive. (I found the 400h steering to be sluggish). I have two issues with this car. The MPG figures are simply lies. If you get 33mpg you are doing very well. Any notion of 40+ mpg is Mary Poppins. The RX450h article states that careful driving will yield 50mpg. Please do not believe this. I do long journeys and dont get 33mpg. I rarely go above 80mph. So please be very careful when believing these mileage figures. At time of writing this article the Sat Nav is returning some illogical routes. I have taken this matter to Lexus GB and they are looking into the matter, albeit very slowly. If you want good sat nav functionality then dont buy a Lexus. Get a lesser car and buy a tom tom or garmin sat nav. Their functionality and ease of use leaves the lexus for dead. If you want a luxury car in the shape of an SUV, and want to pay a small amount for road tax, but don’t care for Sat Nav, then I recommend this car. If you think you are going to get 35+ mpg from a 3.5 litre V6 engine then you are living in cloud cuckoo land. I accept that this car has two large electric motors but they are used more for power enhancement than only running on electric power. Finally, if you want to buy Lexus due to the fact that it is JD Power number 1 for customer satisfaction then again I would urge caution. This is my second Lexus and I am yet to witness any pursuit for perfection in terms of customer service. I have purchased from two main franchises and both have shown no regard for me as a customer once the sale is made. Lexus as the parent company have shown little more regard. So if customer service is not a big issue then I recommend this car.

Submitted: 21/01/2010 22:09:16

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