11 March 2014
Hi. I have a VW Crafter van and have only had it for just over a year now. I got my van back from the VW garage today after a fix to sort the steering lock, as when I put my key in the ignition nothing would happen apart from a flashing light on my dash board of a van with a key inside it. So I got the AA to drop it off on the 10th January 2014. Today I got my van back, but now it has lots of problems: there are 4 lights on the dash board now, the radio as some code on it and the 2 front doors won’t lock. After paying my bill, which was £1020.96 the last thing I needed were more problems. The garage doesn’t know how to fix them and said they would need to get a master technician to come and have a look at it, but its ok for me to drive with all these lights on!? I know one of them is the engine management warning sign, but what happens if a real problem arises and the warning light is one of them that I’ve been told is ok and safe? Surely that’s not right, as it could be dangerous for me to use? But who am I to say that as I’m not a mechanic and don’t know anything about these types of matters, but as far as I believe some warning lights mean get the vehicle seen to right away? I don’t have any more cash, this was out the question and I can’t afford to keep hiring vans as I’m just a man and a van trying to make a living doing small removal jobs etc. I paid £5500 for it on the 29.11.2012. It’s been on the back of AA rescue vehicles 6 times in this space of time. It’s had major fixes including new turbo, timing belt (that bill was £2498!), an £800 gearbox issue, the list goes on and on. Now this. I just can’t take any more I’m in so much debt with this already and now I get hit with this. I bought this van as I couldn’t see past VW as I had owned a few VW cars in the past. I’m at my wits end and losing jobs because of this van.
I think the VW Crafter is a far better van than a Transit. Just the way it drives is better. A big quiet cab that is comfortable and easy to keep clean. I’ve had problems with Transits before, especially with fuel pumps, but so far the Crafter has mainly just had service items at correct mileage intervals. DPF problems have only been the occasional warning lights and having to drive for some distance at 2000 revs in fourth gear to clear warning lights from dash. I only took the Crafter the VW dealer whilst still under warranty, but since the warranty expired I have used a local independent ex VW/Audi mechanic who has all the latest diagnostic equipment. Van now on 80,000 miles and achieving about 23 mpg whilst loaded to maximum weight at all times. The van has some faults, but in my opinion is the best van out of the others on offer.
Hi, I bought my Crafter 109 xhi xlwb in Oct 09 with 129000 on the clock. I knew at that milage that there were problems around the corner and bingo 7 wks after purchase the EGR valve failed. But having done 330000 miles I can honestley say it’s been general wear and tear, with most faults listed on the forum. The reason most faults appear is the DPF, it should be taken off production! I travel right across Europe on urgent deliverys and the only time she’s never got me home is getting back on the Channel tunnel train and the clutch went in the semi auto box! £1600 fitted VW Manchester. Service these vans regulary and keep your eyes on warning lights and they will serve you well, as with all vans they are work horses. Cleaned up mine still looks great in the factory Silver and you wouldn’t believe she’s done 333000 miles. Happy driving!
I bought this van 8 months ago. It is very rusty for an 07 and is so gutless its untrue; on motorway journeys at 70mph I don’t even get 18mpg. I’ve had various new bits, but nothing improves it. It has now also developed an odd whining noise, which I’m thinking may be the turbo? It’s comfortable and nice to drive, but overall very poor. It seems to have been designed to cost the owner money. I also have a 58 plate Caddy 1.9. I have to say this is the worst vehicle I have ever owned. I won’t go on about it on here, but I will never buy another VW or go near a VW dealer. I had an Iveco before, which was rough and ready and not as comfy, but had a far better engine. I would suggest everyone avoids VW.
I’ve had this from new and in the first 3 years it has needed the following: 1). Steering rack replaced 2). Vacuum pump replaced 3). Two turbo’s 4). Engine Management System replaced 5). Prop shaft replaced 6). DPF replaced twice 7). Engine manifold replaced 8). Complete new engine 9). I have broken down approximately 10 times with gear box problems 10). Water sensor replaced. And now 11). New instrument panel. £10000 worth of parts and work needed, not including servicing and VW think I was just unlucky!! Plus many more things. All the servicing and work was done by a VW dealer and it has always been limited to 68 MPH and serviced on time. A rubbish vehicle, bad service and bad VW customer service. Don’t buy one!
I have 4 crafters. Regrettably these vans are the worst we have ever bought. We purchased ours in the late 06, and early 07. Since the vans completed the first 25000 Kilometers, we have experienced ongoing problems with; DPF filters, brake discs, electronic problems with the engine management, computer softwear problems, back axle seals, keys and locking systems and the list goes on. Our experience with Volkswagen, its dealers and importers into Ireland has been very bad. My decision is we will never deal with this brand again. We will scrap the Crafters, as to try and sell them on to someone else would be unfair to any prospective customer. In summary: The experience with Volkswagen and the Crafters has been a complete disaster from our point of view. I suspect many thousnds more people and companies have had a similar experience.
I have replaced the turbo, steering rack, etc. I’ve had so many problems with this van I will never ever buy a VW car/van again. Now it’s out of warranty and a new problem has occured; the engine light is on and the steering rack needs replacing again! The VW Group are telling me it will cost me $15k to fix. Do not buy a VW Crafter!
Wish I’d never heard of Crafter vans. Bought this one from Heritage VW van centre. Lots of silly problems during its use. Then it failed its first MOT on emmisions. It took about 10 weeks of trial and error before they eventually fitted a new engine. Then we had a spate of warning lights causing us to have to keep having to go back to them for help. Now they say it needs a new steering rack (83000miles) at a cost of £1300+. In my opinion they are pretty unreliable to say the very least.
Hey guys. I brought my Crafter late 2007 and initally I loved it. It’s now 3 and a bit years down the track and I couldn’t count how much has been spent on it. It does high milage has 431402 km on it now and in that time it’s has had 4 turbos, 4 vacuum pumps, the rear differential has been rebuilt twice, it’s had I think 3 steering racks, the wipers now don’t park most of the time and just jump about and also has a major rust problem. It’s gutless, the ecu got wet as it’s behind the headlight and had to be replaced, the a/c blower has been replaced, the list just goes on. I have been fortunate in that the local dealer is very good and they pull parts off new vans to keep me moving and it has only had two days off the road and they have gone to battle with the local importer who has paid for a lot of the work and parts but overall I’m becoming very disappointed with the van and it’s unfortunate that VW have had their reputation tarnished by mostly Merc parts that are total c**p.
Our crafter is now four years old having covered only 26k it now needs a new vac pump at a cost of £400. A year ago after a long battle with Benfield van centre it finally received a new steering rack under warranty they tried to fob me off with a b******t story about air in the rack system. It also suffers with a violent judder on the clutch, which again Benfield Van Centre of Stockton were not interested in dealing with whilst the van was under warranty, but now that it’s out of warranty they are prepared to investigate. I took the van to Benfield van centre this morning for a service, whilst talking to a salesman about my experience with our van he practically told me that they were not interested. PLEASE DO YOURSELVES A FAVOUR AND DO NOT BUY A CRAFTER, THEY ARE TROUBLE!
I’ve had a crafter for the past 6 months, good van if being used over long distances, otherwise the dpf is a nightmare. Nobody at VW seems to care about the problem, the only response from the dealer is that it’s a common problem!?!! would not buy another due to many other faults, but have become very friendly with the RAC since I have seen them so much due to recharging the particle filter!
I’ve owned this 20 months. It had only covered 22k when I purchased it. It’s had a new fuse box and two new engines, the first engine had only covered 29k, the second had only covered 17k.. biggest load of c**p I’ve ever bought. All work has been carried out at VW, as cost a small fortune.
What a waste of money!!! DPF filter is a disaster, be prepared to either spend thousands of pounds fixing or to drive (or have the driver to drive in my case) in completely opposite directions than your destination so the DPF can be "regenerated"! Driving in London every 7-10 days the light comes on and you need 15 minutes at 60MPH - where are supposed to find stretch of the road to do that? So far going from Northolt to town we end up in High Wycombe on A40! Van is nice, big, comfy etc. but completely unusable in town. I am getting rid of it this month, replacing with MK7 transit (already have one of these - great van) - -no more VWs - ever! Dealers are ignorant b****ds, Southgate manager actually said "telling people to watch out for DPF light would be against our interest, we need vans to break down every now and then" (!) - almost punched him when he said that :)
We are a courier company running 6 crafter vans, since day one they have been nothing but a pain. We have changed dpf filters, ignition key barrels (one van has had 3 barrels only 110, 000 miles) vacuum pumps, turbos replaced , one has had half a new engine, and various other parts. These vans have spent just as much time off the road as on it. When I complained to Volkswagen they said that they do not sell the vans so not their problem and to speak to the dealer I bought them from. I would but they have gone bust, no surprise there! They also informed me that the drivers were driving them incorrectly when dpf light comes on you should stop what you are doing and then drive continuously at 50 mph for 20 mins.
We run 5 Crafters and would never have another. Loads of problems, DPFs, steering racks, ignition switches that dont read the key, glow plug lights on then goes into limp mode, air flow sensors, agr valves, vw dealers useless, AVOID
This has to be the worst van ever made, it has constant filter problems, does not go 48hrs without a light flashing. Please save your money and buy the Mercedes Sprinter unless you have pots of money to waste, this van is not fit for road use from a guy who has 10 years of transport knowledge.
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