10 February 2012
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Volkswagen Crafter reviews by year of make: 2005 2006 2007 2008 2009 2011 Read all reviews
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I have replaced the turbo, steering rack, etc. I’ve had so many problems with this van I will never ever buy a VW car/van again. Now it’s out of warranty and a new problem has occured; the engine light is on and the steering rack needs replacing again! The VW Group are telling me it will cost me $15k to fix. Do not buy a VW Crafter!
Submitted: 16/07/2011 18:00:24
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Wish I’d never heard of Crafter vans. Bought this one from Heritage VW van centre. Lots of silly problems during its use. Then it failed its first MOT on emmisions. It took about 10 weeks of trial and error before they eventually fitted a new engine. Then we had a spate of warning lights causing us to have to keep having to go back to them for help. Now they say it needs a new steering rack (83000miles) at a cost of £1300+. In my opinion they are pretty unreliable to say the very least.
Submitted: 06/07/2011 10:16:25
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Hey guys. I brought my Crafter late 2007 and initally I loved it. It’s now 3 and a bit years down the track and I couldn’t count how much has been spent on it. It does high milage has 431402 km on it now and in that time it’s has had 4 turbos, 4 vacuum pumps, the rear differential has been rebuilt twice, it’s had I think 3 steering racks, the wipers now don’t park most of the time and just jump about and also has a major rust problem. It’s gutless, the ecu got wet as it’s behind the headlight and had to be replaced, the a/c blower has been replaced, the list just goes on. I have been fortunate in that the local dealer is very good and they pull parts off new vans to keep me moving and it has only had two days off the road and they have gone to battle with the local importer who has paid for a lot of the work and parts but overall I’m becoming very disappointed with the van and it’s unfortunate that VW have had their reputation tarnished by mostly Merc parts that are total c**p.
Submitted: 26/03/2011 22:59:49
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Our crafter is now four years old having covered only 26k it now needs a new vac pump at a cost of £400. A year ago after a long battle with Benfield van centre it finally received a new steering rack under warranty they tried to fob me off with a b******t story about air in the rack system. It also suffers with a violent judder on the clutch, which again Benfield Van Centre of Stockton were not interested in dealing with whilst the van was under warranty, but now that it’s out of warranty they are prepared to investigate. I took the van to Benfield van centre this morning for a service, whilst talking to a salesman about my experience with our van he practically told me that they were not interested. PLEASE DO YOURSELVES A FAVOUR AND DO NOT BUY A CRAFTER, THEY ARE TROUBLE!
Submitted: 23/03/2011 18:03:31
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I’ve had a crafter for the past 6 months, good van if being used over long distances, otherwise the dpf is a nightmare. Nobody at VW seems to care about the problem, the only response from the dealer is that it’s a common problem!?!! would not buy another due to many other faults, but have become very friendly with the RAC since I have seen them so much due to recharging the particle filter!
Submitted: 13/03/2011 08:50:14
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I’ve owned this 20 months. It had only covered 22k when I purchased it. It’s had a new fuse box and two new engines, the first engine had only covered 29k, the second had only covered 17k.. biggest load of c**p I’ve ever bought. All work has been carried out at VW, as cost a small fortune.
Submitted: 30/12/2010 21:49:08
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What a waste of money!!! DPF filter is a disaster, be prepared to either spend thousands of pounds fixing or to drive (or have the driver to drive in my case) in completely opposite directions than your destination so the DPF can be "regenerated"! Driving in London every 7-10 days the light comes on and you need 15 minutes at 60MPH - where are supposed to find stretch of the road to do that? So far going from Northolt to town we end up in High Wycombe on A40! Van is nice, big, comfy etc. but completely unusable in town. I am getting rid of it this month, replacing with MK7 transit (already have one of these - great van) - -no more VWs - ever! Dealers are ignorant b****ds, Southgate manager actually said "telling people to watch out for DPF light would be against our interest, we need vans to break down every now and then" (!) - almost punched him when he said that :)
Submitted: 04/09/2010 22:04:21
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We are a courier company running 6 crafter vans, since day one they have been nothing but a pain. We have changed dpf filters, ignition key barrels (one van has had 3 barrels only 110, 000 miles) vacuum pumps, turbos replaced , one has had half a new engine, and various other parts. These vans have spent just as much time off the road as on it. When I complained to Volkswagen they said that they do not sell the vans so not their problem and to speak to the dealer I bought them from. I would but they have gone bust, no surprise there! They also informed me that the drivers were driving them incorrectly when dpf light comes on you should stop what you are doing and then drive continuously at 50 mph for 20 mins.
Submitted: 13/07/2010 16:30:15
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We run 5 Crafters and would never have another. Loads of problems, DPFs, steering racks, ignition switches that dont read the key, glow plug lights on then goes into limp mode, air flow sensors, agr valves, vw dealers useless, AVOID
Submitted: 25/03/2010 20:55:07
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This has to be the worst van ever made, it has constant filter problems, does not go 48hrs without a light flashing. Please save your money and buy the Mercedes Sprinter unless you have pots of money to waste, this van is not fit for road use from a guy who has 10 years of transport knowledge.
Submitted: 11/03/2010 09:58:50
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