10 February 2012
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Mercedes-Benz Vito reviews by year of make: 1997 1998 2002 2003 2004 2005 2006 2007 2008 2009 2010 Read all reviews
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Well what can I say? lots actually and its mostly bad! Oh dear, oh dear, what a pile of junk these things are. It’s badly built, badly designed and badly finished. Bad, bad, bad, bad and expensive! I’ve had mine 5 years and the only redeeming feature is that so far it has proved mechanically quite reliable, but that’s it. There’s rust everywhere and I mean everywhere, the damn thing looks 20+ years old already. The driver’s window packed up 3 years ago. The fuel filler cover is so flimsy it keeps getting broken when people get out of the passenger side and catching it. The gearchange is dreadful, especially on winter mornings, the driving position is odd and uncomfortable and the front suspension knocks and rattles like an old barn door, and looking at the service history it always has! The door retaining straps have broken 3 times and now the bolts have shered off flush due to rust so I can’t change the drivers side anymore. The rear door resraints have never worked properly even when I replaced them! The paint is so so thin it’s ridiculous and chips off as soon as it touches anything. I could go on and on believe me, but I hope you get the message. If I could have left 0.5 stars I would..just! This van started its downward slope at 3 years old and gathered pace very quickly indeed. Shocking!!!
Submitted: 19/01/2012 10:05:22
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This is my third Vito, you would have thought I’d learnt my lesson!!! Every one I’ve owned has failed over and over again. One set on fire due to a seized power steering pulley. I’ve experienced: appalling delivery condition, failed steering lock/ignition, faulty reversing lights, tyres wearing, problem tracking and warning lights on the dash to match a Christmas tree! Now I feel like I’ve been duped, no sooner has the van been serviced and passed its second mot than it breaks down again with the alternator, this time. This is despite the warning light being present during the last two years services and mots and me asking for it to be resolved. The bill for replacing the alternator £825. Yes, you’ve read that correctly £825!! I’ve never received an invoice for the work, but have been threatened with credit control by the dealership manager. I can’t wait for Monday morning’s telephone call.
Submitted: 07/12/2011 10:01:35
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My Vito also had front tyre issues from 8k miles. At 30k front anti roll bar bushes replaced. At 51k new exhaust, anti roll bar bushes, power steering leak 3 times in to MB Nireland to get fixed, MB UK customer service don’t want to know about faults. Breaks sticking all the time, disks pads and calipers replaced; never replaced caliper in my life and I’ve done about a milllion miles. So far £700 bill. If I’d known the van was built in spain I wouldn’t have paid £19000. I had a VW lt35 before, a few problems with it, fixed fast a never any problem with Agenws Van Center or VW; they did say most of problems were with the Merc bits in the lt35. No rust on vito yet wash every week, but it’s jasper blue metalic paint seems to last better, it’s nearly 4 years old now and I will be getting a new VW next time or Toyota again, Hiace best van ever built only a wee bit hard on derv. Vito has 70k on it now, needs service, a bad vibration in drive train I think. It needs a new drive shaft. I wont be getting another one.
Submitted: 29/05/2011 23:34:59
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Vito bought new in Sept 2007. Within 8000 miles new front tyres were required due to scrubbing. Front suspension knocks. Front doors catch wings and pillars. Prop shaft had to be replaced. 1st & 2nd gears crunch when cold. Stereo and speaker problems. Anti roll bar bushes replaced. All this is a shame, the vehicle is great to drive and feels robust. I do hope Mercedes can bottom out all these problems?
Submitted: 30/03/2011 14:40:51
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I’ve had this van for 3.5 years now and I have done 200.000 km like a courier .Very good van and top marks from me for Mercedes and dealership Armstrong Prestige from Christchurch, New Zealand.
Submitted: 08/01/2011 18:09:20
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I have had the vito since new , it now has 60,000 miles and is a real work-horse as I always carry a lot of weight in the back. The only real problem I have had was that the passenger tyre kept wearing out, but after 3 years I have found a garage that can track the wheels properly.
Submitted: 20/12/2010 20:51:05
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Has anyone out there had problems with their vito constantly popping out of first gear? I have had this problem looked at under warranty 3 times now and still the problem persists. Not only is there a problem with the van but these so called specialised Mercedes mechanics are incompetent as well. I’m in need of hearing about any similar experiences and what the outcome was. I should demand that the dealership just replace the gearbox instead of constantly repairing it.
Submitted: 05/08/2010 15:26:17
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Tyre wearing on front now have just bin told bushes gone, changed 4 times since brought new 2007.
Submitted: 05/06/2010 21:28:59
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I’ve owned my Vito for a month now, it’s 3 years old and covered 104000 miles. So far the only problem I’ve had is an eratic drivers window that goes up and down on its own when you first start it, after that it’s ok and the lower gears are stiff and notchy until the engine heats up. My favourite part is the cab, which looks impressive, it has a reasonable surge of torque and accelerates quickly, although quite noisy when pushed. Being rear wheel drive it can be quite tail happy, I’ve felt the rear of the van begin to swing out before the ASP kicked in a few times but it’s a lot more at home on the motorway; doesn’t seem to be trying too hard at all at 80mph plus. There isn’t any sign of rust anywhere even under close examination, you’re bound to get the odd van that hasn’t been painted as well as the others, most I’ve seen don’t have any rust. Over all, so far I’m happy with the Vito, miles better than the Vivaro/Trafics, which are too common now and although transits are ultra reliable they have a scrap metal collecters image.
Submitted: 25/02/2010 21:58:56
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I purchased this van in May 2007, I has been effected by intermittent electrical faults since July 2007, Mercedes service engineers cannot fix it. It has 17,000 mile on the clock and is currently off the road! It has been a disaster for my business, the after-sales service is poor at best.
Submitted: 30/03/2009 10:02:05
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I’ve had this van for 2 years now and have done 30k. It has had 1 service at £220 and a new set of tyres at 21k (these were changed early because I ran over some metal debris and punctured three tyres, wrecking two, having to drive on them to get to a safe area to park). They were worn but there was some life left in them. The 120cdi has has a few teething problems with the engine management system software but this has been resolved with a firmware update and component changes. Apart from this I cannot fault this vehicle. It is very powerful and a pleasure to drive. Everyone who has driven it or has been a passenger has commented on the build, quietness, drive ability and performance. The 0- 60 sixty for a van is unusual to say the least and it will drink fuel if you drive it hard. However a very respectable 37 to the gallon is achieved if you set the cruise control to stick with the wagons on the motorway. With careful driving around town it is generally 26 to the gallon; I’m sure most vans get the same. This vehicle for me still has that novelty feeling even after 2 years so I think that says something. Top marks from me for Mercedes and the dealership in Sheffield.
Submitted: 16/02/2009 09:43:41
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