10 February 2012
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VOLKSWAGEN Touran reviews by year of make: 2003 2004 2005 2006 2007 2008 2009 Read all reviews
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Yet another family who will never again buy a VW! We bought ours at 3 years old, just out of warranty period. The previous owner had it serviced at independent garages. The diesel unit failed within 3 months costing £1,800. There was no goodwill gesture as it did not have a full VW service history. The ESP light has recently come on. The usual story as given above. The rear bulbs blow every couple of months also. The VW main dealer servicing is excessive and expensive. It is a good car and engine, when it works, but it is not reliable. We will be getting rid of it for a Nissan.
Submitted: 18/11/2011 14:44:44
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Arghhhh! Don’t buy a Volkswagen lemon Before you think of spending your hard earned money on a new car, do your research and if you think of buying a VW do your research again and again and again. Then buy another make. I paid £18,000 for a top of the range Volkswagen Touran, in 2006. At 6 months old and it rolled down a hill with the handbrake fully on. At 12,000 miles the front tyres were worn down to the cords; Birmingham Volkswagen, wanted £157 to check the tracking and to tell me they had manufactured my Volkswagen Touran wrong. I took it to a local tyre specialist who charged me £35 using the latest laser equipment. I wrote to Volkswagen Customer Care when the vehicle was 11 months old and they didn’t reply!! That’s how much they were bothered about one of their new vehicles rolling down a hill with the handbrake fully on. On the first service at 15,000 miles I took it to Birmingham Volkswagen, and I asked them to seal a bad oil leak on the gearbox. They didn’t! What they did do was charge me £206 for an oil and filter change, a job I was doing at 16 years of age. For its second service I took it to another local garage who informed me the gearbox was empty! I again took it back to Birmingham Volkswagen, and after a lot of nagging they agreed to have it in to stop the gearbox oil leak, after the next incident I would never use Birmingham Volkswagen, again. About a month after I got my car back from Birmingham Volkswagen, I was traveling up the motorway to Scotland, when a police officer informed me that something was hanging down under the engine; Birmingham Volkswagen had left 2 bolts out and 4 bolts loose that held the sump cover in place, had it dropped down it could have killed us all in the car. Volkswagen UK, and the Volkswagen dealers don’t talk to each other! They don’t keep records so if you go back to them later there is no record of your complaint. Still thinking of buying a Volkswagen? Google VW ABS pump fault, these pumps fail at between 3 and 5 years and for VW to repair them it will cost you, and wait for this, £1,500, yes £1,500. Unless you have won the lottery and can afford the cost of repairs think before you buy a Volkswagen. They are rubbish and the after sales service is worse!!!
Submitted: 16/07/2011 19:20:54
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I bought a VW Touran Sports TSI in 2006. Only done 43000 miles and the engine burnt out. There is a fault on this model. Vw refused to do any goodwill at all. I will never buy any VW in the future. If you have one get rid of it at soon as possible. It will brake down at anytime.
Submitted: 30/12/2010 21:40:04
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Bought car 2nd hand previously a lease car. I think its great both for comfort and performance. The dreaded ESP light got us, checked out by an indi mechanic with diagnostics found it needed a ABS pump. Wrote to VW customer services who said get it to a VW dealer for diagnostics and we see what we can do. Did all of that and then they said no complete VW service history so no can do anything. Asked to speak to a manager who then said 75% off the bill, maybe I should have stuck out for more but I am greatful So stick in there and give it your best shot
Submitted: 13/12/2010 07:33:15
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A great family vehicle but it does have weaknesses that need sorting; the ABS system as on other reviews and in my opinion the gearbox/clutch is weak. Although VW claim that it is not common, my gearbox exploded after 33000 miles causing major disruption to traffic, the vehicle was completly immovable, had this happened on a motorway the situation would have been life threatening! The cost was enormous;the vehicle was out of warranty and it took many hours of discussion before VW agreed to pay 60% of cost. What was more annoying was their refusal to investigate the cause. It was suggested that I pay for the investigation and if the fault was found to be VW then they may reimburse me the cost of inspection! It is now a concern that this may happen again! On top of all this the dealer had the vehicle back 4 times before they managed to get the new gearbox fitted correctly! Now the locking mechanism has failed, the boot releases as soon as you unlock the doors and you need to drive the vehicle with the boot undone....how much is this going to cost I wonder? A great car spoilt.
Submitted: 23/11/2010 10:34:09
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DO NOT BUY A TOURAN - your EPS will fail. Ours has 29,000 miles and 3.5 years old - just out of warranty. VW will not contibute. I will never buy a VW again.
Submitted: 01/09/2010 20:55:39
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The DSG gearbox on my Touran failed at 64k miles, resulting in a £4k replacement cost which the VW dealer agreed to reduce to £3.2k - thanks a bunch, if customers of VW Tourans knew before buying the car that the gearbox would fail at only 64k miles, they would never buy a Touran. I discovered that this is a not uncommon problem with VW’s DSG gearbox - see the website www.dsgwoes.co.uk where you can find other Touran owners who have had the same major DSG fault. I would like to buy another Touran but no way with such a fault-prone DSG gearbox.
Submitted: 22/08/2010 09:33:35
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I’m very happy with the overall drive and quality. However, a problem with the abs occurred just 2 months after warranty expired (£1700 to repair). VW initially told me if I had full VW service history they would repair for free under goodwill. One service had been performed by an independant garage but the car still had a complete history. They eventually offered only 40% saying I had not had genuine filters fitted to the engine; this puzzled me as this is a common fault and has no relation to the workings of the engine. However, as I was advised by the VW man they don’t have to offer any gesture I had no option to accept. I like the car, shame about VW customer support. Would I buy another Touran? Maybe...
Submitted: 23/09/2009 08:51:16
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I owned the VW touran 1.9 tdi se for nearly three years. An excellent car, the only fault occurred recently - ESP after 2 and a half years of driving. It is quite a hard ride, as are seats, they are reasonably supportive though. There is loads of room in the front and rear for 5 adults and the boot is massive, the same as the Zafira. Lots of power from 105 horses and 185 torque; the book says 0-60 in 13 secs, this is absolute rubbish. I think that everyone hates VW!!! Fuel consumption great, unless you push it hard, still better than a petrol I bet. All controls are simple, easy to use and not cheap quality / looking like the Zafira. Engine noise in cabin is not fantastic, especially at speed. Engine growls when pushed, sounds good. Radio / CD player is easy to use, with good sound from the 8 speakers. I would definitely buy another if the price was right but am still looking at others - Verso, Zafira, C-Max (a bit cramped), S-Max.
Submitted: 14/10/2008 13:37:46
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I’ve had this car for 12 months now and have just recommended it to my brother-in-law who is looking for a good, flexible family car that doesn’t cost a bomb to run and is very reliable, which this car fits the bill perfectly. The only downside I have found is the residuals on this car are low considering it’s a VW. I’ve advised my b.i.l. to buy a used one.
Submitted: 21/04/2008 09:16:31
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How pleased am I that I bought this car instead of the other models available in it’s class? VERY! Passed a Scenic on the hard shoulder of the motorway the other day and I have every confidence that I will most certainly not be visiting that particular lane of the motorway whilst I own my Touran. Feels undeniably solid and the build quality is very high. On the downside the engine is a little noisy and the ride a little firm. Bought mine on a great pre reg deal!
Submitted: 31/10/2007 15:06:59
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